This is my updated CV

1. Infrastructure services Storage and Backups
AMITABHA BANERJEE
D-2/E, VERMA HSG. COMPLEX,
35, LAWRENCE STREET
KOLKATA-58
Email: amitabhabanerjee@rediffmail.com
amitabha_b02@yahoo.co.in
Passport No: E 4745953
Mobile: +91-9811054538
PROFESSIONAL EXPERIENCE
Work Experience: (Feb 2006-till date) .
Organization: CSC India Pvt Ltd.
Job Profile:
At present working on multi vendor Storage technology projects involving Hitachi arrays,EMC
Clarion, netapps and IBM SVC as a part of remote infrastructure management team.Being a part
of remote infrastructure services in the backup and storage domain main role is to facilitate the
data center operations and driving the projects as a team effort.
Day to day task involves client conference calls,meetings and working on various SAN projects
related to allocation and deallocation tasks, doing SAN healthcheck ,migration of servers across
data centers and troubleshooting , adhering to customer SLA and meeting the ITIL concepts and
standards. Always follow the ITIL service delivery model and try to inculcate the benefits of ITIL in
the team members while delivering service to customers. Creating and maintaing risk registers for
showcasing to customers about identified risks and performance bottleneck areas in
infrastructure, hardware support or software support and also providing action plans for each
risks.
Creating document for doing a RCA analysis to minimise the business impact. Firm believer in
team effort ,always working in direction to ensure no downtime involved in the activity and to
resume operations within SLA parameters quickly by restoring critical client data thereby
minimising the business impact & maximising the client satisfaction. Also responsible for driving
backup performance to improve the quality metrics.
StorageTechnologies used : Hitachi Data storage , EMC Clariion, HP XP 1024 arrays,
Brocade switches.
Backup Technology : Veritas Netbackup 5.1 and 6x
Projects Handled in Infrastructure services:
• Disaster Recovery :

2. Worked and coordinated with team members to bring the master server of one site up and
recover all client's data when the master server crashed.
Restored all the data and brought the system back to normal after working closely with
Symantec. After the services were restored and data recovered
worked closely with platform teams in preparing a RCA document so that these risks
could be avoided in future.
• Migration of Netbackup master server from old to new hardware.
As a backup lead was involved in the preparation of the project plan and scope after
coordinating and involving all the Line of service ,stakeholders and vendors.
Then we raised the change and created a failback plan and evaluated it with the vendor and
documented all the necessary steps and analyzed and identified all the risks .
After the approval before the day of executing the plan and implementing it we took all
necessary backups to avoid any business downtime. Proper RTO and RPO analysis
were done keeping in view of the criticality of the business.
• Upgrade of master servers to new versions
Involved in upgrading the master server and all the client servers to new versions of
netbackup to maintain compatibility and also to meet vendor support requirements.
This was a long duration project carried out in close coordination with all the platform
teams and vendor and customer. The backup project plan was prepared and the scope
was discussed and planned and all the possible risks were identified beforehand in
meetings before proceeding. The project was executed successfully by following the
proper change management procedure and adhering strictly to ITIL concepts.
• Backup Performance improvement project done to improve backup
performance and SLA.
This project was carried out to improve the backup performance and find out the problems
and bottlenecks .
a) Identification of Legacy server and their backup size . by stopping their backups with
client coordination we saved cost in terms of media cost and also solved most
of the performance bottleneck problems.
b) Stopping redundant and unnecessary database files getting backed up by doing by
thorough policy checks and also implementing standard exclude lists
wherever they are missing. This has resulted in reduced tape consumption and also
optimum utilization of resources and we are able to avoid data redundancy to a great extent.
This has resulted in reduced tape consumption and volume of data backed up. Overall
there were cost savings in terms of media.
c) Reconciliation project : Post reconciliation has resulted in identification of all the
servers which were not getting backed up or which are to be exempt
from backups and accordingly the effective remedial measures were taken to enhance
the backup environment. It improved the quality audit score.
d) Initiatives were also taken to create a weekly service improvement plan register to
address immediate issues. Every week action items were discussed and updated
information was shared.It was challenging and helped to achieve close coordination
among team members and managementand improved backup performance and enhanced
customer satisfaction.

3. • Project to automate media recall and remove dependency on backup
engineers.
Previously the procedure to recall scratch tapes was very tedious for the backup engineer.
Everyday backup engineer on the shift used to check manually the scratch tapes available.
Backup team developed a script and implemented in cron to automate the entire procedure.
The cron runs everyday at a certain time and checks for the scratch tape availability.
If the count is less than the threshhold it sends an alert to the operations team and the
backup team and also generates a scratch tape list which is to be recalled from offsite. Now the
entire procedure is automatic and does not require any manual intervention. It not only
reduced the backup engineer’s effective man hours daily but it has also helped in minimizing the
backup failures
during the weekend due to unavailability of tapes.
• Microcode upgrade
Project is carried to meet the compatibility and industry standards as per vendor support .
Creating a project plan and steps and discussing it with all lines of service
and stakeholders and also convincing the application teams.
• Storage performance optimization :
a) San health check audit across the sites and performing config backups of san switches.
b) Configuring alert monitoring (Hi track in case of Hitachi) in switches and arrays to know
about any failures in the datacenter.
c)Preparing monthly storage capacity reports and San switch capacity reports to check for
the storage data growth and availability
of swicth ports . this helps in proper capacity planning and we can convince the
customer with the data about our requirements.
d)) Maintaing a risk register and updating it with any identified risks and action plans.
http://www.csc.com/
.
Work Experience: (10th Feb 2003 to 25th Feb 2006)
Organization: Wipro BPO Solutions Ltd.
Job Profile:
Team Leader: The job involves managing and leading a team of 17 to 20 team members who
basically assist customers in extensive Hardware and Software troubleshooting, also taking
manager escalations in the process thereby providing technical resolutions to the DELL US
Clients using the CRM tools, raising trouble tickets and enriching customer experience.
Inculcated the spirit of Teamwork and Team effort among team members and encouraged the

4. team members in sharing knowledge and information among themselves by positive interactions
or through team huddles. Main job role is to assist and support my team members in providing
technical resolution to clients and updating the technical documentation, preparing reports and
keeping logs of the same.
Also responsible for monitoring of the agent screens and preparing analytical performance
reports on daily and weekly basis and providing feedback to the respective team members on the
basis of the report for meeting the client specifications. Main role of Team Leader is to prepare
MIS reports and act in close co ordination with the higher management; it’s a middle tier role for
interaction of the team with the senior management. The job is that of a process facilitator and
coordinator where in Team Leaders also attend conference calls with the client and get the
latest updates and happenings which go a long way in enriching the customer experience.
Experience in using Remote Access tools (NICE and Unicenter).
Helped Wipro-Spectramind in achieving the prestigious COPC certification by adhering to the
strict norms of Kaizen and defect eliminating techniques by implementing Six Sigma
methodology.
Achievements: Won the award of ‘Certificate of Excellence’, for achieving the best CPM’s
(Customer Performance Metrics) and Billing productivity on floor.
Undergone Six sigma Green Belt Training successfully.
http://www.wipro.com/
Bhilai Steel Plant, SAIL, Bhilai (July 2001 to Aug 2001)
Project: Machine-Tracking System
Platform: VB6 and MS Access
Project description:
This project was executed in the Merchant Mill of Bhilai Steel Plant, a steel rolling mill
I was involved in the maintenance of the machines and the Servers upto some extent, in case
of emergencies and breakdowns so that in case of emergency machines can be easily
replaced with the spares.
Keeping track of the readiness of spares is a tedious and time-consuming process.
 The system was designed to benefit both the Planning Department and the Running
Maintenance Department
 Created extensive Database in Oracle to maintain and keep track of the spares and the
machines.
 Designed the front end in VB6.
 The front-end forms were used to update and add new machines to the database as well
as to keep a track of the history of the breakdown of machines.
 He Project Management team used this application to derive the weekly MIS Reports
 The project was implemented successfully
http://www.sail.co.in/plants/bhilai.htm
NICCO Internet Ventures Ltd, joint Venture of Price Waterhouse Coopers LTD., Calcutta
(Oct 2001 to Jan 2002)
Project: Portal Management cum Administration Modules
Platform: Java technology, Servlet, Java Web Server and Oracle

5. Duration: 3 ½ months
Project description:
• The project is a web based system for present on Sun Solaris Server
• http://www.pilotyourcareer.com
• It is a career and job oriented portal managing resumes and career related queries
• The system is designed to help the Content Management team, Web Administrator and
• The HR Department in generating MIS reports
• The main objective is to facilitate the administration and management of career FAQ,
Career poll, corporate details and job related details of a particular corporate
Further it provides details like job title, job profile, job vacancy and resume related details,
helpful for the content management team
• HR and management in preparing analytical reports can also use the system.
• It has a wide variety of search features to enable fast searching for corporate details and
Job.
ACADEMIC QUALIFICATIONS:
Institute of Business Management and Research, Pune 2002
MCM (The Course is now being recognized as MBA (IT) by
The University of Pune)
Completed in First Class
ICWAI 1998
Inter Stage II
Calcutta University 1997
B Sc (Honors in Statistics)
PROFESSIONAL QUALIFICATIONS:
• Completed 1 year course in Java Developer and Web Application Developer from SQL
Star International Ltd, Pune
• Underwent training in C, C++, OOPS and Software Engineering from IBM Ace, Calcutta
(4 months)
• Trained in Oracle Application Developer at SQL Star International Ltd, Calcutta..
• Underwent professional training in HP Openview Data Protection in HP office at Okhla.
• Attended two days professional training for Symantec netbackup 6.5 in Hyderabad.
• Attended netapps training
• Attended Hitachi NAS training.
PROFESSIONAL CERTIFICATIONS DONE:

6. • Netbackup 6.5 certified
• ITIL V3 foundation certified
Completed PMP training and earned 35 contact hours. Pursuing PMP certification.
SKILLS AND COMPETENCIES:
Looking forward to a dynamic role in service delivery and infrastructure project management
involving
remote infrastructure support projects.
Firm believer in team work and team effort. I have got good people management skills and can
coordinate with different
teams to resolve any ongoing critical issues affecting customer services and production quickly
thus enriching customer experience.
Strong communication and coordination skills help me in managing my work effectively.
Our main focus on day to day task is to maintain consistent SLA by adhering to the ITIL service
delivery frameworks
Identifying the common operational problems
Have skills to identify the barriers coming up in the daily operations of the process also
finding out
the cause and later performing the Root Cause Analysis (RCA) in depth to avoid the
future occurrence
of the problem.
Identifying the benefits provided by IT service management.
Skilled to understand the business model of the project and analyzing the benefits in terms
of off shoring.
Managing Workflow
Managing the workflow with continuous interactions with team members through huddles
and thus contributing in the
Service delivery to the Client and meeting the Client requirements and specifications.
Strengths
• Achievement oriented with an ability to manage change with ease
• Strong communication, interpersonal, learning and organizing skills
• Ability to manage stress, time and people effectively
• Possess good problem solving skills. Having the ability to mentor junior team members
And resolve conflicts by better team interaction.
• Have the ability to tackle complex issues in creative ways.
Monitoring Tools:
Veritas Netbackup, HP Open View
Client / Server:

7. WIN NT 4.0, Remote Access Tools (UniCenter, NICE). Server Observer.
Operating Systems and Networking:
Windows 9x,Win XP, WIN 2000, WIN NT4.0, UNIX, Win 2003, Concepts of LAN, TCP/IP
INTERESTS:
• Quizzing and watching quiz shows
• Travelling.
• Reading newspapers and IT related journals.
• Attending IT related seminars.
• Playing Table Tennis
• Watching Stock Market Trends and programs related to financial analysis and
investments.
PERSONAL DETAILS
Date of birth: 23rd September 1976
Permanent Address: D-2/E, Verma Housing Complex, 35 Lawrence Street,
Uttarpara, Dist: Hooghly, West Bengal - 711 258
Present Address: Flat No. 703, VSNL APTS, Sector-62, Noida
Noida, UP-201301
Phone Num: (Res): Phone: 91-33-26639886
Mobile: +91-9811054538
Marital status: Married
Languages known: English, Hindi and Bengali
Passport Num: E 4745953
REFERENCES
Available on request

8. Amitabha Banerjee