1. AREAS OF
EXPERTISE
Performance
management
Process reengineering
ITIL V3
Redhat Linux
Agile Scrum Master
EDUCATION AND
PROFESSIONAL
CERTIFICATION
ITIL V3 certified
RHCSA Certified
Agile Scrum Master
Certified
Prince2 certified
Masters in Computer
Science
US VISA No: F6278376
B1 / B2
PERSONAL DETAILS
M: 0468458570
E: bilalslpt@outlook.com
Bilal Mohamed
Associate Manager – Argo, PSG
(Contact No: 0468458570)
PERSONAL SUMMARY
(Immediate Joiner)
A result-oriented business professional, with proven abilities in
strategic planning, project management, improving operations
efficiency, team building and detailing project information to
determine effective process for operations. Manager with unique
blend of skill sets including identifying, mentoring and executing
business process improvements, performing exploratory and
predictive data analysis, technical experience in the
infrastructure domain and strong ITIL experience. Having proven
people management skills, with the ability to manage
performance and motivate staff on an individual and at team
level.
Open for travel and relocation. Core professional competencies include:
Linux, Unix,
Windows, Networks
Process
Management
Quality Control and
Compliance
Risk management &
business continuity
management
Transition
Management
Customer relation and
satisfaction
Lean Six Sigma,
Cost control &
revenue generation
Team enablement
and cross
functional
integration
People Management
KEY SKILLS AND ACHIEVEMENTS
 Worked in different verticals, like Technology, Healthcare, Telecom,
Insurance etc. Achieving targets in a dynamic and complex business
environment.
 Team leading & people development skills.
 Project Management including design, task development,
implementation, budgeting and Project Coordination.
 Able to manage and develop a diverse group of highly skilled people. A
pragmatic approach to getting the required results.
 Ability to manage operations within budgetary constraints.
 Building and maintaining strong and effective relationships with suppliers
and customers.

2. WORK EXPERIENCE
Sutherland Global Services Pvt Ltd
Associate Manager July 2011 – April 2016
Driving operational improvements, maximizing the value of the asset base while ensuring a tight control
on operational costs. Responsible for monitoring and continually improving standards of performance
and quality within the operation.
Duties:
 Provided strategic guidance to multiple customers for shaping their IT vision, organization
restructuring and drive organizational change to transform business outcomes
 Formulated and created cross training for nurturing talent in multiple technologies
 Led a team of over 15 consultants – ITIL
 Provided IT infra, Service Management and Process consulting
 Process Mapping and Process Flowcharting.
 Understanding and analyzing the business requirements; developing / implementing processes
in line with pre-set guidelines.
 Act as change agent providing the support and mechanism to implement major changes to
operations of the business.
 Managing a team for network design, acl, log monitoring and security policies.
 Improved network security and monitoring by providing monthly vulnerability reports to
management and added monitoring software’s for GNOC.
 Installation and configuration of new Solarwinds server, adding of all the network, windows,
Unix/Linux nodes. Configuration of alerts as per the user requirement.
 Adding space to LVM. Create and Configure filesystems; Create and Configure filesystems
 Installing and Configuring Infrastructure applications, creating RPM’s.
 Adding and removing user accounts on all systems
 Changing file and folder permissions; Adding and removing printers
 Adding and removing cron jobs; Unmounting and remounting of filesystems
 Trouble shooting SFTP, FTP with end-users; Configuring ssh, scp, sftp
 Managed high availability clusters using Red Hat Cluster
 Handled VMware servers and performed cloning, adding / removing space and Memory
 Responsible for third-level support for all server related issues.
 Participated in complete system builds, upgrades, migrations, code deployments and patch
management.
 Prepared and maintained documentation of technologies, standards and procedures.
 Provide assistance in preparing Organization charts design & Job Description Design.
 Responsible for monitoring and continually improving standards of performance and quality
within the operation.
Cyber Slash Support
Lead – Systems Engineer Oct 2009 – June 2011
Duties:
 Allocating workload to the team and ensuring it is completing based on the SLA.
 Establish and implement departmental policies, goals, objectives, and procedures. Creating,
managing and analyzing performance data and other information.
 Creating and sustaining a dynamic environment to foster development opportunities and motivates
high performance amongst team members.
 Handled Installation of Client operating systems in personas to create new setup of their sites
 Upgraded to newer version of their environment
 Adding multiple servers to decrease the server load
 Splitting single appdb servers into separate app and db servers
 Handled restoration of datas and configuring new environment using snapmirror
 Migrated from Old physical servers to New Advanced Platform Environment

3.  Reclaimed servers which are not in use; RAM upgrades in personas
 Create restore, temp clone persona for testing and migration purposes
 Applied SSL cert, LDAP certificates; For communication via online chat, enabled collab servers.
 Worked in Apache, Tomcat services, Weblogic; Trouble shoot problems arising with high CPU
utilization, Server down, Website not working etc
 Webct Installation; Tuning for application services and apply patches. Used Pushconfig for patches
to take effect
 Creation of new personas and allocating cluster configuration (2CPU x 1db or 4CPU x 2db)
environment; Updated DNS for VIP networks
 Configuring SAMBA, DHCP, DNS, NFS, Squid proxy in Redhat Linux.
Shell Transource Ltd
Team Leader June 2009 – Aug 2009
Duties:
 Monitoring a team of 30 associates, Identifying and implementing strategies for building team
effectively.
 Planning targets, monitoring and achieving overall targets on a daily, weekly & monthly basis in
adherence to pre-set standards.
 Preparing operations manual which defines the business needs and process solutions.
 Monitoring the overall functioning of processes, identifying improvement areas and implementing
adequate measures to maximize customer satisfaction level.
 Leading & monitoring the performance of team to ensure efficiency in process operations and
meeting of individual & group targets.
 Training the service delivery team & proposing improvement plan based upon performance and
error rate.
Tata Consultancy Services Ltd
Senior Process Associate Dec 2006 – June 2009
Duties:
 Coordinating activities for migration of project from development to production.
 Visiting onshore units to facilitate successful migration of project to offshore centers.
 Reviewing progress of migration with senior level management, keeping track of all constraints,
risks, dependencies, flag issues and provide action plan to mitigate the same.
 Monitoring the overall functioning of processes, identifying improvement areas and implementing
adequate measures to maximize customer satisfaction level.
 Learned organizational excellence and provided support regarding the same.
 Installation, configuration and troubleshooting of Linux, Windows Servers, MS Outlook and Outlook
Express Mail Client
 Individually setup Samba server in London for home directories and upgraded Samba in the same
location on other servers
 User, Groups creation and assignment of rights to files; Implementing RAID levels and Monitoring
system performance
 Managed user accounts, groups, print queues and controlling access rights using Active Directory.
Achievement:
• Successfully did a project assignment (Order Management – C&W – Telecom company) in 2007 to
2008 at Bracknell (UK) and did project transition from UK to India.

4. Plexus Network Solutions Pvt. Ltd
Team Leader June 2002 – Nov 2006
Duties:
 Governed Team Management, Planning, Delivery Management etc.
 Conduct monthly performance reviews and annual appraisal.
 Liaise with clients for smooth transitioning of the process. Generate staffing and capacity
planning reports.
 Meet all the deliverables as per the SLAs of the respective process.
 Maximize utilization of the available resources with effective manner and control cost.
 Prepared the environment for deployment of Windows Server 2003.
 Installed, configured, and troubleshoot Windows Server 2003.
 Maintained technical knowledge in networking area; operating system (Server and PC).
 LAN Administration: added users; printers; removed users; controlling access right list.
 Monitored server performance.
 Provided technical support for hardware & software configurations and applications.
 Administered and supported local/LAN printers, LAN IDs in Novell.
 Utilized Remedy for call logging.
Training/Certification
Prince2 Certified
ITIL® V3 Foundation Certified
RedHat Linux Certified
Agile Scrum Masters Certified
Declaration:
I hereby declare that the above particulars are true to the best of my Knowledge and belief.
Place: (Signature)
Date: Bilal Mohamed