Origination Date: October 12, 2000
Release Date:
January 31, 2014

Personnel Productivity System
“Combining Workflow Manag...
Personnel Productivity System

Thomas Bronack (917) 673-6992 / bronackt@dcag.com

Abstract


The two things people will a...
Personnel Productivity System

Thomas Bronack (917) 673-6992 / bronackt@dcag.com

Request Processing Phases and Steps
•

T...
Personnel Productivity System

The Problem

Thomas Bronack (917) 673-6992 / bronackt@dcag.com

and Your Most Valuable Reso...
Personnel Productivity System

Thomas Bronack (917) 673-6992 / bronackt@dcag.com

Combining Workflow Management With Perso...
Personnel Productivity System

Thomas Bronack (917) 673-6992 / bronackt@dcag.com

Workflow Management System Interfaces & ...
Personnel Productivity System

Thomas Bronack (917) 673-6992 / bronackt@dcag.com

Workflow Management System
Intranet Inte...
Personnel Productivity System

Thomas Bronack (917) 673-6992 / bronackt@dcag.com

Forms Management and Control System
(Res...
Personnel Productivity System

Thomas Bronack (917) 673-6992 / bronackt@dcag.com

Connecting Workflow Management with Pers...
Personnel Productivity System

Thomas Bronack (917) 673-6992 / bronackt@dcag.com

Benefits Derived from PPS Implementation...
Personnel Productivity System

Thomas Bronack (917) 673-6992 / bronackt@dcag.com

Goals and Objectives


Conduct a NEEDS ...
Upcoming SlideShare
Loading in …5
×

Personnel Productivity System - Exec Pres

744 views

Published on

This presentation is designed to illustrate how you can better improve personnel productivity through training, work flow management, and reporting, which will allow management to proactively address performance flaws and employee needs.

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
744
On SlideShare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Personnel Productivity System - Exec Pres

  1. 1. Origination Date: October 12, 2000 Release Date: January 31, 2014 Personnel Productivity System “Combining Workflow Management with Personnel Training and Recruitment to meet the needs of Business.” Thomas J. Bronack, president Data Center Assistance Group, Inc. Phone: (917) 673-6992 Email: bronackt@dcag.com This document is the property of the Data Center Assistance Group, Inc. (DCAG). Any use of the material contained within this document without the written permission of DCAG will be construed as an infringement on the Intellectual Property of DCAG, resulting in appropriate actions being taken. Contact DCAG should you want to utilize any of the data or concepts contained within this document.
  2. 2. Personnel Productivity System Thomas Bronack (917) 673-6992 / bronackt@dcag.com Abstract  The two things people will always need are:    Training, and A Job. The two things most responsible for making a business successful are:   The quality of its staff, and Controlling how work flows within its organization.  Now that technology enhancements to productivity are not returning the same percentage of improvements as in the past, companies must look inside for performance gains.  This presentations shows how you can achieve productivity gains by utilizing current technologies to optimize Workflow, Personnel Productivity, and Business Profit Margins. 01/31/14 Thomas Bronack © 2
  3. 3. Personnel Productivity System Thomas Bronack (917) 673-6992 / bronackt@dcag.com Request Processing Phases and Steps • Testing Development / Maintenance • • Perform Technical Assessment Create SSR Request Perform Business Assessment Perform Requested Work Application Group Testing • • • • Error Loop Return to Submitter TESTING and QA Turnover Package Components:_________ Service Form and results from Assessments, Change & Release Notes, Application Group Testing Results, Test Scenarios & Scripts, Messages & Codes, and Recoveries, Data for Regression and Normal Testing, Documentation. QA Turnover CP # 1 No Yes Successful APPLICATIONS GROUP Create QA Turnover Package Interfaces Between Applications, QA, and Production Groups. QA GROUP QA Acceptance through Turnover to Production Perform PostMortem Error Loop No 01/31/14 Perform Requested Work Request CP # 2 CP # 3 Successful Schedule QA Review Meeting Yes Perform User Acceptance Testing Create Production Control Turnover Package Thomas Bronack © Submit to Production Control QA Review And Accept PRODUCTION CONTROL Turnover Package Components: • Explanation and Narrative, • Files to be released, • Predecessor Scheduling, • Special Instructions, • Risk Analysis, • Authorizations. 3
  4. 4. Personnel Productivity System The Problem Thomas Bronack (917) 673-6992 / bronackt@dcag.com and Your Most Valuable Resource  Organizations aren’t implementing Business Imperatives efficiently, due to employee awareness, training, and workflow deficiencies.  Cost overruns inhibit organizations, delaying productivity improvements, and reducing profit margins.  Personnel Productivity isn’t being measured and reported on, causing management decisions to be based on reactive and not proactive directives.  Workflow optimization methodologies are not being implemented, even though they would improve profits and enhance personnel productivity.  Service Level Agreements and Service Level Reporting methodologies should be expanded to include Personnel Productivity remedies that ensure optimal performance and business profit margins, while satisfying client service and revenue desires.  Companies should concentrate on employee needs more, to improve morale, productivity, and retention. After all, your employees are your most valuable resource. 01/31/14 Thomas Bronack © 4
  5. 5. Personnel Productivity System Thomas Bronack (917) 673-6992 / bronackt@dcag.com Combining Workflow Management With Personnel and Training Systems to Optimize Productivity Forms Origination through Completion, with Analysis and Reporting. Links to Personnel Training and Recruiting when new tools, procedures, and/or workloads mandate updating training or increasing staff. Workflow Management System Automated Personnel Training System Awareness and Training on New Tools or Procedures 01/31/14 Automated Personnel Recruiting System Increased Workloads mandate staff increase / supplementation. Thomas Bronack © 5
  6. 6. Personnel Productivity System Thomas Bronack (917) 673-6992 / bronackt@dcag.com Workflow Management System Interfaces & Flow Work Order (WO), or Purchase Order (PO). Automated Personnel System PO Work Request Newly Recruited Personnel Orientation and indoctrination Y Analyze Workload and Type of Work Workload Too High ? Y N Workload levels can accept new work, without personnel change. Log, Assign And Track Work Automated Training System Staff Request Volume Workload Measurement Workflow Workflow Management Management System System PO Move Work To Assigned Worker Newly Trained Personnel New Work / Tool ? N Prioritize Work on Todo List New Tool, New Staff, New Procedure Completion & Movement to last worker Assign Work Item by Due Date and Priority to create a “Work To-Do List” Analyze and Report Close Request 01/31/14 Audit Trail Reports Audit Log Thomas Bronack © Charge-Back WO / PO 6
  7. 7. Personnel Productivity System Thomas Bronack (917) 673-6992 / bronackt@dcag.com Workflow Management System Intranet Interface Automated Personnel Automated Personnel System System Userid / Pswd Automated Training Automated Training System System • • • • • • • • • • Applid Userid User Pswd Responsibilities Restrictions Future Current Past • • • Development Maintenance (Enhancements and Problems) 01/31/14 Responsibility • Userid • Routing • • • Documentation Library Assign Assign • • Workflow Workflow Management System Management System Tracking Library Log Log • DBMS Forms Library Profiles Track Track • • • Origin to End User Interface Audit Trail Measure Measure • • • Events Duration Problems Analyze Analyze • • • • Thomas Bronack © Tables Queries Forms Reports Programs Help Data Entry Validation Normal Process Problems Durations Comparisons • • • Standards, Procedures, Manuals, Plans, etc. Report Report • • • • • Management Technical Checkpoint Trending Future Analysis 7
  8. 8. Personnel Productivity System Thomas Bronack (917) 673-6992 / bronackt@dcag.com Forms Management and Control System (Responsible for assigning work tasks to the right person at every project phase, while ensuring that skill requirements are met and the highest possible quality is achieved) User User Work Order Forms Library (Contains all forms and their usage guides Along with Data Entry Field Verification) Interface is provided to assist user in selecting appropriate form needed to accomplish desired work request. On-Going, or New (Assign Form to the person responsible for work task and track) Forms Router FORM LIFE-CYCLE Selection, Authorization, • Assignment, • Routing (1st to Last), • Tracking & Logging, • Interactive Communications, • Changes & History, • Completion, • Acceptance, • Charge-Back, • Accounting, • Reporting. • • 01/31/14 WORK DEFINITIONS (All work is grouped as Current On-Going, or New, with Skills needed to perform tasks). Skills Personnel Matrix Availability & Pooling PERSONNEL ENTRY Training & Scheduling • Job Title, Job Description, • Functional Responsibilities, • Tools Used and Skill Level needs, • Documentation Needs, • Current Skill Level, • Skill improvement needs, • Training Needs & Scheduling, • Career Path. • Thomas Bronack © Learning Skills Index (LSI) Recruitment & Placement Certifications Vendors Accreditations Universities (Agreements are made with Vendors and Universities to supply courses) 8
  9. 9. Personnel Productivity System Thomas Bronack (917) 673-6992 / bronackt@dcag.com Connecting Workflow Management with Personnel Recruitment Business Department COMPANY INTERNAL FIRE WALL EXTERNAL TO THE COMPANY AREA Workflow Management System DIRECT Projects and Work Requests Staffing Requirements Search, by Geography / Skill CLIENT STAFF REQUEST DCAG Human Resource Management Personnel Department Automated Personnel System Project / Department Manager Hiring Base SEARCH Recruiting Companies ADs Advertise by Newspapers Advertise by Internet INTRANET 01/31/14 Job Fairs to Recruit People INTERNET Thomas Bronack © 9
  10. 10. Personnel Productivity System Thomas Bronack (917) 673-6992 / bronackt@dcag.com Benefits Derived from PPS Implementation  Reduced training costs and enhanced personnel skills.  Workflow Management and Control System to manage and report on WORK REQUEST FORMS from origination through completion, thereby allowing for optimization.  Personnel Performance Analysis and Load Balancing Reports to help management determine personnel needs, in advance, so that PROACTIVE SOLUTIONS can be applied.  Quicker response to Business Imperatives and a higher degree of quality associated with deliverables.  More efficient employee performance evaluations through reports detailing skills and workflow achievements.  Better employee retention, job performance, and career planning, through system features and facilities.  Optimal business productivity and profit margins. 01/31/14 Thomas Bronack © 10
  11. 11. Personnel Productivity System Thomas Bronack (917) 673-6992 / bronackt@dcag.com Goals and Objectives  Conduct a NEEDS ANALYSIS to define: the organizational structure, employee job descriptions and workloads, employee skill requirements, and employee training requirements. Then ensure the proper training of employees on all tools and procedures associated with their job tasks, define work form requirements and life cycles, and the reporting requirements needed to track workloads and training.  Create a STATEMENT OF WORK to implement the Personnel Productivity System (PPS) and optimize Employee Skills, Performance, and Work Flow Management.  Implement Learning Skills Index (LSI) for personnel that defines their present skills and future training requirements, based on job definition and workloads and Employee Career Path desires.  Connect personnel to Computer Based Training modules needed to develop skills associated with their current positions and career paths.  Provide Accreditation and Certifications from universities and vendors.  Route Work Requests to personnel and track forms from inception to completion.  Provide Reports on lifecycle and personnel performance associated with tasks needed to complete Work Request forms. 01/31/14 Thomas Bronack © 11

×