1. Dear HR Manager:
Ref: Business Relationship Manager
I believe I am an excellent candidate for this position.
With more than 12 years’ extensive experience in IT systems and business processes deployment, I
had the privilege to develop my core competencies in business consulting, customer service and
project management for high value projects. I am seeking the opportunity to explore new challenges
and channel my wealth of experience for the benefit of the organization.
My vision is to become associated with an achievement oriented organization as I am particularly
adept at leading a team of professionals from various backgrounds and well versed in ITIL
methodology. The highlights of my career include:
 Successfully transformed a “Pen & Paper” organization into a completely automated
recruitment office resulting in 40% increase in productivity, efficiency and customer service.
 Instrumental in the redevelopment of employee performance score cards in capturing
essential qualities of high-level customer service with 60% improvement on employee skills
 Managed to retain 50% of unhappy customer via service delivery improvement and achieving
set Service Level Agreement.
 Successfully conducted customer survey, data collection and analysis in developing a
comprehensive solution design in improving customer satisfaction level by 80%.
I possess a Bachelor’s Degree in Information Technology, Foundation Certificate in Business Analyst.
I am a Certified Help Desk Professional. Throughout my career, I have developed an outstanding
reputation for managing entrusted duties professionally while always been known for as a dynamic
team leader who continuously strives for improvement in achieving goals.
I would welcome the privilege of speaking with you further on how my experience will best meet your
needs. Thank you for your time and consideration.
Sincerely yours
Alageswaran