I've tried to do something different with my c.v. Using photos that I have taken during walks in my local countryside, I have created a "walk" through my career. Enjoy and let me know of any job opportunities!
1. I’m seeking job opportunities in these areas: A walk in the Ayrshire countryside with John Barrett A pictorial career history
2. Let's take a walk and we'll talk about my skills and achievements... ...and you will see how I can help your organisation to improve its service delivery.
3. I worked in IT management in Local Authorities for over 22 years, and acquired a wide range of skills and experience – everything from team leadership to project management to business and strategic planning.
4. I spent over 12 years with North Ayrshire Council and during this time I successfully embedded a culture of customer-focused service delivery in the IT department. 2009/10 Level of customer satisfaction 93% This was recognised by the award of Charter Mark (“for excellence in customer service”) and consistently high levels of customer satisfaction. User satisfaction in top quartile of UK Councils
5. In my last 4 years at North Ayrshire I was also responsible for the development and implementation of strategy for customer service. Like the IT Service, a high level of customer satisfaction was attained.
6. I ensured that service delivery was underpinned by effective performance management. This encompassed strategic business planning supported by a balanced set of regularly reviewed performance measures.
7. My approach ensured that continuous improvement in service delivery could be clearly demonstrated and that performance targets were met or exceeded.
8. I have developed and implemented successful strategies for IT and customer service that enabled new ways of working, generated efficiencies and improved service delivery.
9. My approach to strategy development is based on working with key stakeholders to identify their future business requirements… …and combining this with insight into appropriate trends in technology and an understanding of the organisation's potential future operating environment. Understanding both internal and external environments in this way provides a solid foundation for strategic investment.
10. As well as ensuring my own continuous professional development (illustrated by obtaining an MBA in 2006), I have always actively encouraged others to do the same. Amongst other things, my MBA has helped me view issues from different perspectives and provided me with a set of tools and frameworksto help analyse and deal with complex organisational issues. And so help me see the wood from the trees!
11. I delivered a cost-effective, high quality, customer-focused service through adopting a flexibleapproach to service delivery. I built an agile Service that responded quickly to unplanned change I anticipated future requirements and planned accordingly. And I ensured on-going learning and continuous improvement to enable the Service to adapt to changing environments and pressures.
12. So, I can help you get the basics right – we can work together to identify the right infrastructure and applications, as well as ensuring the right procedures, processes and performance management framework for your organisation are in place.
13. Together we can improve customer service for both your internal and external customers… …and use the most appropriate technologyto help achieve this.
14. I can also prepare you for the future and help you do things differently and better. We can work together to make better use of technology and informationto achieve your business objectives.
15. Thanks for your company during our walk. I’m seeking temporary or permanent jobs. You can contact me at: JGBarrett16@gmail.com http://twitter.com/JohnGB16 http://uk.linkedin.com/in/johngbarrett John Barrett I took the photographs using mostly my iPod or Blackberry while walking country lanes north of Kilwinning, Ayrshire.