Rishabh Sharma is seeking a role in network support and IT infrastructure management. He has over 6 months of experience in these areas from his role at Avvas Infotech supporting clients like Accenture. He has expertise in using tools like Remedy, and working with networking equipment such as routers, switches, and wireless devices. Rishabh holds a B.Tech in electronics and communication and several technical certifications. His strengths include being a quick learner, active listener, and team player.

1. RISHABH SHARMA
Tel: +91 9953770731,
E-mail: rishabh0218@gmail.com
24 ground floor Gautam nagar, Green Park, New Delhi
OBJECTIVE
Although my core competency lies in Network support & IT Support. I am also passionate about emerging
innovative technologies related to the IT Industry. A challenging role based around my expertise would see
me add immense value to the organization.
AREAS OF EXPERTISE
IT Operations/ Infrastructure Management
 Using Remedy for Daily Call Reports of Technical Incident
 Handing Mobile Technologies e.g. Apple, Windows Mobile.
 Working on network devices such as Switches, Routers, and Wireless devices.
Technical Support Skills
 Good Knowledge about Routing Protocols like OSPF, EIGRP.
 Hand-on experience on Routers and Switches with Installation and configurations.
 Network and hardware maintenance, troubleshooting and diagnosis in Switches, Routers,
through Knowledge-Base.
 ISP Links for intranet and internet monitoring.
ACADEMIC CREDENTIALS
 B.Tech in Electronics & Communication with 7.12 CGPA in the year 2015
 Microsoft Certified System Administrator Training.
 CCNA Training.
 12th in Science from Council for the Indian School Certificate Examinations with 60%
marks in the year 2010.
 10th from Indian Certificate of Secondary Education with 61 % marks in the year
2008.
ORGANISATIONAL DETAILS
 Six months of relevant experience in Network support, IT Infrastructure Services in CMS
INFOSYSTEMS as Associate Technical Engineer.(From Aug-2015 to Present )
Company : Avvas Infotech
Client : Accenture Services LTD, Gurgaon
Role : Associate Technical Engineer
Duration : Aug 2015 to till date
 Using Remedy for Daily Call Reports of Technical Incident
 Worked on Switches like Nortel 8600 Series L3 and routers such as Maipu 801E, Cisco
1841, 2900 series.
 Good knowledge about IP Addressing, Subnetting, Cabling.
 Remote support using Dmware, MSTSC, Net Meeting, Team Viewer.
 Using Putty, Hyper-T, and Telnet for the configuration/troubleshooting of routers and
switches.

2.  Troubleshooting Hardware related problems at different platforms like, Dell, HCL& HP
etc.
 Lead IT department & solving end users problems.
IT SKILLS
Operating Systems : Windows XP, Windows7, Windows8, Windows 10.
Server-side Technologies : Windows Server 2012.
Internet Technologies : Remote Desktop Connection & Wireless Connectivity.
Application Skills : Updating Packages, App. Technical Support etc.
ACHIEVEMENTS:
 Worked as Event Head in NGO Crunchioos Educational Welfare Society, Gwalior
which work for the education of poor children and also organized free health checkup and
free medicine distribution for poor people.
 Participated in Cricket (Inter Branch) in college annual sports meet where we were runner
up in the event.
STRENGTH:
 Quick learner.
 Active listener.
 Leadership quality.
 Team player.
 Disciplined.
Area of Interest:
 Cricket, Chess.
 Volunteering to the social activities.
 Exploring new devices.
DECLARATION:
I do hereby declare that the above given information is correct as per my knowledge.
DATE :
PLACE: RISHABH SHARMA