Ankita Banerjee is seeking a career in IT business analysis, data analysis, or service management. She has experience as a technical support analyst at CapGemini India Pvt Ltd from 2011-2015 where she worked on projects for Warner Bros Entertainment and Louis Dreyfus Commodities. Her skills include programming languages like C, C++, ASP.NET and databases like SQL Server and Access. She is proficient with IT service management tools like BMC Remedy and ServiceNow.

1. Ankita Banerjee Curriculum Vitae
Siltakuja2C, 037, Espoo, Finland-02770 Contact Details: +358468889557
ankita.banerjee231319@gmail.com
OBJECTIVES:
To obtain my career and expand my skills in the IT industry in the fields of Business Analysis, Data
Analysis and Service Management and secure a position with a company that can benefit from my
current experience and knowledge.
AREAS OF INTEREST:
Service Operations and management, Data Analysis, Business Analysis and Programming.
TOOLS AND KEY SKILLS:
 Language: C, C++,ASP .NET3.5, XML, HTML
 OS: Windows XP, Windows 2007, Windows 2003, Windows 7
 MS Office: Excel, PowerPoint, Word, Access, Visio
 Databases: SQL server 2005 and 2008, MS Access.
 Ticketing Tool : ITSM BMC Remedy and Service Now (SNOW)
 CAD software: AutoCAD 2D, AutoCAD 3D.
WORK EXPERIENCE:
1. CapGemini India Pvt Ltd June 2011- Dec 2015
Technical Support Analyst
Projects worked on:
A. Warner Bros Entertainment INC, Aug 2011- July 2015:
Environment: Service Operation, ASP.Net3.5, SQL Server 2005, 2008 and 2012, VB Script,
MS Access
Key Roles and Responsibilities:
 Responsible for managing the application throughout their lifecycle. Analysis of issue related to front
end, back end and flow of data of the applications, built in .Net3.5, MS Access and VB.Net, and fixing
the bug faced by clients.
 Performing cost–benefit analyses, FMEA(Failure Mode Effective Analysis) to determine the most
appropriate means to meet the stated requirement
 Generating a set of acceptance test requirements, together with the designers, test engineers and the
user, which determine that all of the high-level requirements have been met with regard to both
functional and manageability
 Input into the design of configuration data required to manage and track the application effectively.
 Involved in the coordination with Third Party vendor, DBA, Wintel and Interface Team during
Implementation/ Upgradation/ migration of application and database servers and Integration and
Regression testing of the servers.
B. Louis Dreyfus Commodities, Aug 2015- Dec 2015 :
Environment: Service Transition, IIS, Apache Tomcat, MSSQL
Key Roles and Responsibilities:
 Mentoring and driven the transition process smoothly with the coordination of other teams.
 Worked in ITSM Tool, BMC Remedy (Problem Change and Incident Management) and SNOW
(Service Now) to resolve the issues and documenting the resolutions as knowledge objects.
DECLARATION: I hereby declared that the above mentioned details are true to my knowledge.
Place: Espoo, Finland Ankita Banerjee