TxTow Corporation Contract

1. POLICE DEPARTMENT
Presented by:
Rick Pruitt
Police Chief
RESOLUTION – VEHICLE TOWING AND
IMPOUNDMENT SERVICE CONTRACT
ITEM # 10
August 28, 2023

2. BACKGROUND
 Towing and impound service contract with TxTow
Corporation DBA Texas Towing expired on July 30,
2023
 Request for Proposals (RFP) advertised in the San
Antonio Express - News on May 30th and June 7th,
2023 plus fourteen day on-line publication
 Posted on the City website from May 31st to June 30th,
2023

3. BACKGROUND
 Proposals were received from:
 Creswell Wrecker Service
 Ridgeway Towing Services
 Pantusa Towing and Recovert LLC, and
 TxTow Corporation dba Texas Towing
 Proposals were reviewed by two AHPD administrative
staff officers;

4. BACKGROUND
 On-site visits of vehicle impound/storage facilities;
 Required licenses and insurance coverages
confirmed;
 Reviewed records of training and drug screens;
 Interviews conducted with each tow service provider;
 Compared fee schedules and proposed fee sharing
proposals;
 Provided references contacted.

5. BACKGROUND
 Texas Towing was determined to be the best qualified
tow service provider for the City;
 Over sixty tow operators and staff;
 Over forty light and heavy duty tow vehicles plus
ultra-heavy duty trucks and one rotator truck
 Tow trucks and operators on-duty 24 hours a day;
on-call operators have take home trucks

6. BACKGROUND
 Impound / Storage Facility (422 Steves);
 Capacity - more than 1000 vehicles;
 Security – seven foot enclosure, stadium lighting,
surveillance camera system, personnel on-site
24/7/365;
 Three covered evidence processing areas, enclosed
evidence processing/storage is being constructed;

7. BACKGROUND
 Impound / Storage Facility;
 No public access without escort;
 Impounded vehicles may be retrieved by owners 24
hours a day;
 Dispute resolution / complaints filed with the Texas
Department of Licensing and Regulation;
 Owner rights and complaint procedures provided in
writing to every owner or operator

8. BACKGROUND
 Agreements for towing / storage services:
 City of San Antonio Parking Enforcement;
 Bexar County Sheriff’s Department;
 Terrell Hills Police Department;
 Olmos Park Police Department;
 Shavano Park Police Department.

9. POLICY ANALYSIS
All procedures required by Texas law for the
solicitation of professional services have been
followed during this selection process

10. COORDINATION
 The City Manager and the City Attorney have
reviewed the proposed towing and storage contract
 The City Attorney prepared the Resolution for a
towing contact provider with the City
 The Request for Proposal was published in the San
Antonio Express-News and posted on the COAH
website

11. FISCAL IMPACT
 Towing, labor and impound fees:
 Within all regulatory guidelines and industry
standards
 Payments and discounts:
 20% for all fees collected for towing and labor
charges;
 $10 per day for first five days storage;
 $50 administrative fee on behalf of City;

12. FISCAL IMPACT
 15% of all proceeds in excess of $1000 for
vehicles sold at auction;
 Any charges for city owned vehicles shall be
deducted from the agreed percentage of fees
collected.
 All financial records and documentation
reflecting towing/impound operations are
available to the City’s representatives

13. PROPOSAL
Authorization of a Resolution awarding a contract to
TxTow Corp. dba Texas Towing for vehicle towing and
storage service and authorizing the City Manager to
execute a three (3) year contract with an extension of up
to two (2) years with TxTow Corp. dba Texas Towing for
such services upon approval of the City Council.