Biscom's exclusive business continuity solution combining an enterprise fax server with hosted cloud fax on-demand into a seamless identical solution for "always on" mission critical faxing.

1. Simply Better Business Continuity and Disaster Recovery
Biscom’s Hybrid Fax Platform
“With Biscom’s hybrid fax offering, you can set it up, forget about it and it keeps working. That’s exactly
what we were looking for.” Subhadip Chatterjee, VP of Information Technology at Acclaris
If you run a mission critical fax environment, you know that traffic Traditional methods to implement business continuity and disaster
interruptions can negatively impact revenue and the way you do recovery strategies typically include redundant fax servers which
business with your customers, suppliers, or patients. So how do you require twice the capital investment and may not solve disaster
most easily address points of failure related to hardware, telecom, or recovery issues at single-location entities. Today’s cloud-based
the internet in order to avoid disruptions and obtain extra capacity technology offers a better way to provide scalable resources for
when needed? guaranteed business continuity or peaks in workload.
For mission critical enterprise fax applications, Biscom’s Hybrid Fax
Tandem Queues
(Full Redundancy) Platform is unique. It includes both on-premises fax servers and a
Queue hosted cloud service with identical interfaces that work together
SSL
IP Cloud seamlessly. Fax administrators use the same FAXCOM Suite for
Fax Sender
Windows MMC to manage the on-premises fax server and to
access the hosted fax service. And end-users run the same desktop
Queue
SSL
and Web clients to send/receive faxes. With only one interface for
In Tier 1
end-users and fax administrators to learn, and only one application
Data
Centers with which to integrate, implementation, training, and moving
between on-premises servers and the cloud has never been easier.
FAXCOM Anywhere
Hosted Cloud
Fax Service
PDF
UNC
Telco
Telco Telco
PSTN Fax Receiver
Email
FAXCOM
On-Premise Fax Servers
Web Services
Gartner points to Hybrid systems as an important growth driver of cloud infrastructure:
“Hybrid computing refers to the coordination and combination of external cloud computing
services (public or private) and internal infrastructure or application services. Over time,
hybrid cloud computing could lead to a unified model in which there is a single cloud made
up of multiple cloud platforms (internal or external) that can be used, as needed, based on
changing business requirements.” Gartner, Stamford CT, April 2, 2012
Customer Application
Biscom provided Acclaris – the leading software enabled service According to Subhadip Chatterjee, VP of Information Technology
provider for employee benefits reimbursement – with a reliable, at Acclaris: “When fax is such a big part of your business, an
non-stop faxing solution supporting over 5,000 received faxes per improvement in your faxing solution can result in big savings
day from 30,000 customers, many of whom are Fortune 500 and 50. in both time and money.”
321 Billerica Road Chelmsford, MA 01824 | 800.477.2472 | biscom.com | sales@biscom.com

2. Biscom’s Hybrid Fax Platform
On Premises Fax Server and Hosted Cloud Fax Service with an Identical Interface
Biscom Unique Benefits Include:
1
1. Automatic Failover
Provides business continuity for non-stop faxing should you lose your: Automatic
10 2
Failover Id
 Telephone network e Int enti
On rce er cal
fac
 Power grid u
So ises Fax S e
 eMail system
Prem er
v
 LAN/WAN networks n
Inve urn on
nt
er
O
 Server
Fax
Secu
stme
Data ty
3
9
2. Identical Interface
IDENTICAL
Ret
ri
IDE
Seamless enterprise user and administrative interfaces
NTICAL
Same FAXCOM Suite for Windows software is used to manage

on-premises fax server(s) and access hosted fax service Business
ality
Functerprise
 re-training required for administrators or end-users
No Supp Continuity
Dire ort
tion
ct Fax
8
3. Data Security
4
Cl
En
ud
nd
a
o
Secure transfer of data to and from the cloud
Se m
 Real-time point-to-point data transmission (unlike multi-hop email)
Co
n
Re soli
r vice O n- D e ed
po da rat ns
 Secure Socket Layer (SSL) encryption vs. less secure SMTP email protocol
rti ted eg catio
ng Int pli
4. Enterprise Functionality 7 Scalable Ap
Resources 5
 Identical enterprise features across premises-based fax server(s) and
hosted fax service 6
 sacrifice of enterprise functionality when leveraging cloud
No
infrastructure
5. Integrated Applications 8. Direct Support
Automate data and business process integration with flexible and robust  Direct service, technical, and applications engineering support
Application Program Interfaces (APIs)
 Same support group – for on-premises server(s), hosted service, and
 Easily integrate with ERP, mainframe, health IT, ECM, and MFP systems hybrid platform
 Connect to email systems, and integrate with LDAP-compatible
directory services including direct MS Active Directory integration 9. Return On Investment
 Telco and/or IP networks Lower Cost Per Page (CPP) and Total Cost of Ownership
 Develop interfaces once only that integrate with  only for actual usage when extra capacity required
Pay
both on-premises and hosted fax server  need to acquire mirrored servers for redundancy
No
 Detailed billing for enterprise fax analytics/chargebacks
6. Scalable Resources
Acquire and deploy resources for extra capacity when and where needed
10. One Source
 Automatically rollover to the hosted service when fax traffic peaks Means you deal with only one company – with 26 years of fax expertise – for:
 business continuity or disaster recovery
For  Invoicing
 Reporting
7. Consolidated Reporting
 Training
 Track usage across on-premises servers and the hosted fax service
 Support
 Auditing, reporting, and job tracking functions to manage your fax
network traffic across platforms
Call us today for a free demo at 1-800-477-2472 or visit us online at www.biscom.com
321 Billerica Road Chelmsford, MA 01824 | 800.477.2472 | biscom.com | sales@biscom.com