The CMO Survey - Highlights and Insights Report - Spring 2024
Encore Personnel
1. A Profile for
Candidates
The History of Encore
Where we are today
Our Philosophy
Benefits Package
2. Our History
Opened the doors of its first office in January 2002
in Millstone Lane, Leicester.
Founding Directors – Greg Latham, Chris Hockey
and Ian Briers.
They were instrumental in the management of
Staffline Recruitment, a large industrial supplier of
temporary staff based in the midlands.
They became disillusioned soon after an MBO, so
decided to recreate the successful formula of giving
priority to staff and protecting margins.
They are experienced individuals who wanted to do
more of the same, again – so Encore was born.
3. Where we are today…
Branches locations Industries covered
Leicester Industrial
Coventry Driving
Telford Technical/Engineering
Northampton Managed Services
Nottingham Energy
Birmingham Senior Appointments
Slough
4. An Overview
Presently the company turns over in excess of £35
million, with over 2000 workers at 400+ companies
throughout the Midlands
Investment in Marketing has meant the Encore
Engage newsletter is dispatched to over 15,000
decision makers monthly
IT has a prominent role within Encore with
bespoke systems both internally and for clients
Offerings to clients including Online
timesheets, Online Induction Videos and an Online
Client Portal
5. Vision Statement
Pioneering, focussed and passionate.
Driving growth through strategic
development.
Delivering £1.2 million profit by 2012.
6. Our Philosophy
Our success is guaranteed by creative, productive
employees who are empowered to make
suggestions while thinking “outside the box.”
Our mission is to “provide distinctive quality and
unparalleled customer service.”
We achieve this through hard work and
commitment from every employee.
We have to earn the trust and respect of our
customers every day in order that the customer
makes the decision to choose our services.
We sell service and service is provided by
people, there are no magic formulas.
7. Core Values
Staff – we aim to create a winning attitude through
a work hard, play hard mentality. Where loyalty and
commitment of staff come from a fun/team work
ethic.
Positive Thinking – We avoid toxic negativity.
Ideas are always encouraged.
Respect and value staff through
development, motivation and retention.
Innovative, progressive and mould breaking.
Sales and customer service focussed.
Open, honest and transparent.
8. Graduate Recruitment
Encore are always on the look out for
talented Graduates to join our Graduate
Scheme
We offer a great opportunity for career
progression – the most successful graduate
started as a resourcer in 2003, now our
Technical Operations Manager.
6 Day Induction program as well as
Management Training Academy
Subsidised industry specific qualifications
9. Benefits Package
Basic Salary
We review annually and
consistently prove to pay at an
average or higher than the
industry average across all job
functions.
Bonus Payments
Payable to all. Even non sales
staff have opportunity to earn
through unique profit share
scheme.
Holidays
Industry beating - Starting at
25 days per annum to 28 days
after 5 years service and 30
days after 10 years service.
10. Benefits Package
Pensions
Contributory Pension offered to
all staff on completion of 6
months service.
Flexible Benefits
Every member of staff is
offered the option to „buy‟ up to
5 days additional holiday per
year.
Health club Membership
Offered to all members of staff
at reduced rates at local gyms.
Private Health Insurance
All staff are eligible for this
scheme after 6 months service.
11. Benefits Package
Career Break
After 5 years service an offer of
up to 3 months unpaid leave can
be granted for those life and
travel ambitions.
Working Hours
A more flexible approach to
working hours for personal
requirements and to compensate
for occasional extra demands
caused during busy periods.
Job Share
Part time working made available
to improve the recruitment of
qualified individuals and allow
further working flexibility.
12. Benefits Package
Management Academy
A comprehensive module based series
of workshops to be created covering
everything from Financial Accounts
analysis to Legislation.
Share Options
All staff are issued with share options
every January and are divided
according to merit and position.
Further Education Grants
All staff eligible for contributory grants
to fund further education courses that
are industry relative.
Subsidised Industry Qualifications
All staff encouraged to apply for
Institute of Recruitment Professional
Qualifications, subsidised by Encore
13. Benefits Package
Suggestion Scheme
All employees are invited to submit
suggestions for improvement of
company practice/procedures and
staff morale for cash rewards.
Annual Awards and Conference
This is the culmination of the business
year with a glittering event previously
held in Dublin, Edinburgh and Wales.
Employees are considered for 8
awards with Prizes including a Holiday
of Lifetime for the „Salesperson of the
Year‟.
Voluntary Work
One day per year available to all staff
for the purpose of charitable activities
during business hours without
incurring financial loss.
14. Benefits Package
Joker Card
Half day holiday to be given if nil
absenteeism in preceding 6 month
period. Allocation periods to be 1 Jan to
31June and 1July to 31 Dec annually.
Half day holiday on birthdays
All staff have the option to take a half
day off on the birthday as a thank you
from the directors.
Social Events
Staff social events are arranged each
year including the Encore Olympics.
Charity Dress Down Days
Staff are given the option to dress down
and donate towards the nominated
Encore Charity.
15. “I can honestly say that Encore is a
strong, diverse and dynamic
company; my success has been
enhanced by the support and
guidance from senior management”
