SlideShare a Scribd company logo
1 of 11
Vistaprint’s Manager Development Program Wendy Cebula – President, NA Austin Cooke - VP, Human Resources, NA  Company Confidential – Vistaprint © 2007 1
Vistaprint provides more than 8 million small businesses and families the opportunity to make an impression at the best price.   10/16/2009 2 Company Confidential © 2009 Business cards Postcards Photo books Magnets Stamps Promotional gifts Custom apparel Invitations/Announcements Photo cards Holiday cards Photo calendars Brochures Folders Letterhead Envelopes Websites Email marketing Cards
Vistaprint Revenue Growth 3    *16th Fastest Growing Public Company – Fortune Magazine   Millions, fiscal year ending June 30
The Challenge… Extremely high growth company Young, capable, highly intelligent workforce Rapid promotion cycles Limited resources for managers Delivery culture  “I was promoted internally to be a manager and have been managing for just over a year with zero training other than what I’ve experienced from my manager.” - Vistaprint Manager 10/16/2009 4
High Level Learning Topics: Phase I Phase II   The Work of Managers Mental Models  Ladder of Inference  Advocacy & Inquiry  Planning and Prioritizing Important vs. Urgent  Goal Setting SMART Goals Delegating to Build Talent Skill vs. Will Providing Direct and Actionable Feedback  Results Stories Coaching to Drive Results What’s in Your Toolbox? Strategy Implementation Creating a Clear Line of Sight Managing the Challenges of Change  Asking the Critical Questions Agility & Resilience Utilizing Communication Process Skills Stakeholders & Triggers Developing a Plan 5
Vistaprint’s Manager Guiding Principles 10/16/2009 6 Company Confidential © 2009 Build and maintain resilient relationships. Align employees’ tasks and responsibilities with the overall goals of the business. Delegate areas of responsibility to people based on their capabilities, and hold them accountable. Give (and seek) productive feedback.  Maintain productive management practices.  “Helicopter” when appropriate to teach or course-correct.  Grow (and stretch) your people.  Use Guiding Principle-based decision making. Be open and transparent. Be a role model.
Manager Development Program At A Glance 1 HourPhase II Check-In ½ DayGraduation Vista Impact Session Discussions 360° Survey Feedback Vista Impact Session Discussions 360° Survey Feedback Time Commitment: ~ 11-12 Hours Managers      of Participants 1 Hour MDP Orientation Ongoing  :  Conversations, Measurement, Debriefs 2 Days Phase I 2 Days Phase II ½ Day Graduation 12 Vista Impact  Sessions 12 Vista Impact Sessions Time Commitment: ~ 11-12 days Participants  Ongoing :  Reinforcement through E-Learning Q2 Q4 Q1 Q2 Q3 Gathering Metrics Measurement 7
Vista Impact Session Topics Session I - What’s Working – What Needs Work Session 2- The Art of One-on-Ones Session 3 - Conducting  Effective Performance Management Conversations Session 4 – Time Management Tips & Tricks Session 5 - Motivating Others  Session 6 – Learning Styles  Session 7 –  Setting Expectations: How to Work Together                                       Session 8 - Managing your Manager  Session 9 - The Stages of Team Development Session 10 - Gaining Buy-In/Commitment  Session 11 - Influencing Others Session 12 - The Power of Story Telling Phase II (Order TBD) ,[object Object]
Difficult Conversations
Dealing with Poor PerformanceWhen Coaching Isn’t Enough: Bringing in HR Emotional Intelligence Providing Continuous Feedback  MBTI – What is My Style ,[object Object]
Building Trust & CredibilityEffective Listening  ,[object Object]

More Related Content

What's hot

Top 10 Team Leader Interview Questions And Answers
Top 10 Team Leader Interview Questions And AnswersTop 10 Team Leader Interview Questions And Answers
Top 10 Team Leader Interview Questions And AnswersUmesh Singh
 
No More Fears: Buidling an acknowldegement, strength based and apprecitive c...
No More Fears:  Buidling an acknowldegement, strength based and apprecitive c...No More Fears:  Buidling an acknowldegement, strength based and apprecitive c...
No More Fears: Buidling an acknowldegement, strength based and apprecitive c...Laurence Yap M.A. (UM) CHRM
 
Effective leader and manager 2014
Effective leader and manager 2014Effective leader and manager 2014
Effective leader and manager 2014Derek Smith
 
2016 : Employee Engagement Ideas for HR Professionals
2016 : Employee Engagement Ideas for HR Professionals2016 : Employee Engagement Ideas for HR Professionals
2016 : Employee Engagement Ideas for HR Professionalsevent2mobile
 
6 Quick Steps to Effective Personal Development
6 Quick Steps to Effective Personal Development6 Quick Steps to Effective Personal Development
6 Quick Steps to Effective Personal DevelopmentFunmi Ade. MPhil, FIC.
 
8 step-coaching (presentation)
8 step-coaching  (presentation)8 step-coaching  (presentation)
8 step-coaching (presentation)mohamed el shrbiny
 
Award Winning People Management Training - Tonex Training
Award Winning People Management Training - Tonex TrainingAward Winning People Management Training - Tonex Training
Award Winning People Management Training - Tonex TrainingBryan Len
 
Why Leaders Need To Take Advantage of Mondays
Why Leaders Need To Take Advantage of MondaysWhy Leaders Need To Take Advantage of Mondays
Why Leaders Need To Take Advantage of MondaysShawn Nutley
 
People Management: Need for Paradigm Shift
People Management: Need for Paradigm ShiftPeople Management: Need for Paradigm Shift
People Management: Need for Paradigm ShiftTathagat Varma
 
Profile-Dominic Dsouza
Profile-Dominic DsouzaProfile-Dominic Dsouza
Profile-Dominic DsouzaDominic Dsouza
 
Grow Your Bottom Line One Decision at a Time: Shortcuts for Making Better Bus...
Grow Your Bottom Line One Decision at a Time: Shortcuts for Making Better Bus...Grow Your Bottom Line One Decision at a Time: Shortcuts for Making Better Bus...
Grow Your Bottom Line One Decision at a Time: Shortcuts for Making Better Bus...OnPoint Consulting
 

What's hot (18)

Top 10 Team Leader Interview Questions And Answers
Top 10 Team Leader Interview Questions And AnswersTop 10 Team Leader Interview Questions And Answers
Top 10 Team Leader Interview Questions And Answers
 
Business Skills
Business SkillsBusiness Skills
Business Skills
 
Delegating as a Manager
Delegating as a ManagerDelegating as a Manager
Delegating as a Manager
 
No More Fears: Buidling an acknowldegement, strength based and apprecitive c...
No More Fears:  Buidling an acknowldegement, strength based and apprecitive c...No More Fears:  Buidling an acknowldegement, strength based and apprecitive c...
No More Fears: Buidling an acknowldegement, strength based and apprecitive c...
 
Self development
Self developmentSelf development
Self development
 
Effective leader and manager 2014
Effective leader and manager 2014Effective leader and manager 2014
Effective leader and manager 2014
 
2016 : Employee Engagement Ideas for HR Professionals
2016 : Employee Engagement Ideas for HR Professionals2016 : Employee Engagement Ideas for HR Professionals
2016 : Employee Engagement Ideas for HR Professionals
 
6 Quick Steps to Effective Personal Development
6 Quick Steps to Effective Personal Development6 Quick Steps to Effective Personal Development
6 Quick Steps to Effective Personal Development
 
8 step-coaching (presentation)
8 step-coaching  (presentation)8 step-coaching  (presentation)
8 step-coaching (presentation)
 
Award Winning People Management Training - Tonex Training
Award Winning People Management Training - Tonex TrainingAward Winning People Management Training - Tonex Training
Award Winning People Management Training - Tonex Training
 
Leadership Development Presentation
Leadership Development PresentationLeadership Development Presentation
Leadership Development Presentation
 
Why Leaders Need To Take Advantage of Mondays
Why Leaders Need To Take Advantage of MondaysWhy Leaders Need To Take Advantage of Mondays
Why Leaders Need To Take Advantage of Mondays
 
People Management: Need for Paradigm Shift
People Management: Need for Paradigm ShiftPeople Management: Need for Paradigm Shift
People Management: Need for Paradigm Shift
 
Profile-Dominic Dsouza
Profile-Dominic DsouzaProfile-Dominic Dsouza
Profile-Dominic Dsouza
 
Leadership Training
Leadership TrainingLeadership Training
Leadership Training
 
ServicesDrGruderProvides
ServicesDrGruderProvidesServicesDrGruderProvides
ServicesDrGruderProvides
 
Grow Your Bottom Line One Decision at a Time: Shortcuts for Making Better Bus...
Grow Your Bottom Line One Decision at a Time: Shortcuts for Making Better Bus...Grow Your Bottom Line One Decision at a Time: Shortcuts for Making Better Bus...
Grow Your Bottom Line One Decision at a Time: Shortcuts for Making Better Bus...
 
Executive coaching pdf
Executive coaching pdfExecutive coaching pdf
Executive coaching pdf
 

Viewers also liked

Listening and acting socially
Listening and acting sociallyListening and acting socially
Listening and acting sociallyJeff Esposito
 
Introduction to eCommerce Business Models [Updated] - in Greek (sorry!)
Introduction to eCommerce Business Models [Updated]  - in Greek (sorry!)Introduction to eCommerce Business Models [Updated]  - in Greek (sorry!)
Introduction to eCommerce Business Models [Updated] - in Greek (sorry!)Fotis Antonopoulos
 
Beyond the Basics: Social Media
Beyond the Basics: Social MediaBeyond the Basics: Social Media
Beyond the Basics: Social MediaVistaprint
 
A Case Study in Social Media Measurement: Vistaprint
A Case Study in Social Media Measurement: VistaprintA Case Study in Social Media Measurement: Vistaprint
A Case Study in Social Media Measurement: VistaprintJeff Esposito
 
Beyond the Basics: Email Marketing
Beyond the Basics: Email MarketingBeyond the Basics: Email Marketing
Beyond the Basics: Email MarketingVistaprint
 
Social Media ROI Case Study
Social Media ROI Case StudySocial Media ROI Case Study
Social Media ROI Case StudyJeff Esposito
 
Internet Marketing Boot Camp
Internet Marketing Boot CampInternet Marketing Boot Camp
Internet Marketing Boot CampVistaprint
 
Great Advertisements
Great AdvertisementsGreat Advertisements
Great Advertisementsashok kumar
 
How Vistaprint Manages Customer Engagement
How Vistaprint Manages Customer EngagementHow Vistaprint Manages Customer Engagement
How Vistaprint Manages Customer EngagementOur Social Times
 
The Social Customer - Vistaprint Case Study
The Social Customer - Vistaprint Case StudyThe Social Customer - Vistaprint Case Study
The Social Customer - Vistaprint Case StudyJeff Esposito
 
Marketing Essentials: Marketing Basics
Marketing Essentials: Marketing BasicsMarketing Essentials: Marketing Basics
Marketing Essentials: Marketing BasicsVistaprint
 
Top 7 eCommerce Platforms for 2014
Top 7 eCommerce Platforms for 2014Top 7 eCommerce Platforms for 2014
Top 7 eCommerce Platforms for 2014Stefanos Falkonakis
 
Micro Business Holiday Trends
Micro Business Holiday TrendsMicro Business Holiday Trends
Micro Business Holiday TrendsVistaprint
 
Startup lab Ρωτώντας τους πελάτες
Startup lab Ρωτώντας τους πελάτεςStartup lab Ρωτώντας τους πελάτες
Startup lab Ρωτώντας τους πελάτεςSpiros Kapetanakis
 
Business Mode Canvasl - Συστηματική αντανάκλαση του επιχειρηματικού μοντέλου ...
Business Mode Canvasl - Συστηματική αντανάκλαση του επιχειρηματικού μοντέλου ...Business Mode Canvasl - Συστηματική αντανάκλαση του επιχειρηματικού μοντέλου ...
Business Mode Canvasl - Συστηματική αντανάκλαση του επιχειρηματικού μοντέλου ...Spiros Kapetanakis
 
Workshop - How to build an open business model
Workshop - How to build an open business modelWorkshop - How to build an open business model
Workshop - How to build an open business modelSpiros Kapetanakis
 
Beyond the Basics: Advanced Marketing Planning
Beyond the Basics:  Advanced Marketing PlanningBeyond the Basics:  Advanced Marketing Planning
Beyond the Basics: Advanced Marketing PlanningVistaprint
 

Viewers also liked (20)

Listening and acting socially
Listening and acting sociallyListening and acting socially
Listening and acting socially
 
Introduction to eCommerce Business Models [Updated] - in Greek (sorry!)
Introduction to eCommerce Business Models [Updated]  - in Greek (sorry!)Introduction to eCommerce Business Models [Updated]  - in Greek (sorry!)
Introduction to eCommerce Business Models [Updated] - in Greek (sorry!)
 
Beyond the Basics: Social Media
Beyond the Basics: Social MediaBeyond the Basics: Social Media
Beyond the Basics: Social Media
 
Looking to 2015
Looking to 2015Looking to 2015
Looking to 2015
 
A Case Study in Social Media Measurement: Vistaprint
A Case Study in Social Media Measurement: VistaprintA Case Study in Social Media Measurement: Vistaprint
A Case Study in Social Media Measurement: Vistaprint
 
Beyond the Basics: Email Marketing
Beyond the Basics: Email MarketingBeyond the Basics: Email Marketing
Beyond the Basics: Email Marketing
 
Social Media ROI Case Study
Social Media ROI Case StudySocial Media ROI Case Study
Social Media ROI Case Study
 
Internet Marketing Boot Camp
Internet Marketing Boot CampInternet Marketing Boot Camp
Internet Marketing Boot Camp
 
Great Advertisements
Great AdvertisementsGreat Advertisements
Great Advertisements
 
How Vistaprint Manages Customer Engagement
How Vistaprint Manages Customer EngagementHow Vistaprint Manages Customer Engagement
How Vistaprint Manages Customer Engagement
 
BA 257 C5.C2
BA 257 C5.C2BA 257 C5.C2
BA 257 C5.C2
 
The Social Customer - Vistaprint Case Study
The Social Customer - Vistaprint Case StudyThe Social Customer - Vistaprint Case Study
The Social Customer - Vistaprint Case Study
 
Marketing Essentials: Marketing Basics
Marketing Essentials: Marketing BasicsMarketing Essentials: Marketing Basics
Marketing Essentials: Marketing Basics
 
Top 7 eCommerce Platforms for 2014
Top 7 eCommerce Platforms for 2014Top 7 eCommerce Platforms for 2014
Top 7 eCommerce Platforms for 2014
 
eCommerce Trends 2015
eCommerce Trends 2015eCommerce Trends 2015
eCommerce Trends 2015
 
Micro Business Holiday Trends
Micro Business Holiday TrendsMicro Business Holiday Trends
Micro Business Holiday Trends
 
Startup lab Ρωτώντας τους πελάτες
Startup lab Ρωτώντας τους πελάτεςStartup lab Ρωτώντας τους πελάτες
Startup lab Ρωτώντας τους πελάτες
 
Business Mode Canvasl - Συστηματική αντανάκλαση του επιχειρηματικού μοντέλου ...
Business Mode Canvasl - Συστηματική αντανάκλαση του επιχειρηματικού μοντέλου ...Business Mode Canvasl - Συστηματική αντανάκλαση του επιχειρηματικού μοντέλου ...
Business Mode Canvasl - Συστηματική αντανάκλαση του επιχειρηματικού μοντέλου ...
 
Workshop - How to build an open business model
Workshop - How to build an open business modelWorkshop - How to build an open business model
Workshop - How to build an open business model
 
Beyond the Basics: Advanced Marketing Planning
Beyond the Basics:  Advanced Marketing PlanningBeyond the Basics:  Advanced Marketing Planning
Beyond the Basics: Advanced Marketing Planning
 

Similar to Mdp Presentation V 1.0

Manager Development Program
Manager Development ProgramManager Development Program
Manager Development ProgramAustin Cooke
 
Dan Maxwell Jr _ Professional Manifesto.pptx
Dan Maxwell Jr _ Professional  Manifesto.pptxDan Maxwell Jr _ Professional  Manifesto.pptx
Dan Maxwell Jr _ Professional Manifesto.pptxVertulexGlobalLLC
 
Inkarnate Corporate and executive coaching offering
Inkarnate Corporate and executive coaching offeringInkarnate Corporate and executive coaching offering
Inkarnate Corporate and executive coaching offeringbalideep
 
9 Steps To A Corporate University
9 Steps To A Corporate University9 Steps To A Corporate University
9 Steps To A Corporate UniversityJeffrey Roach
 
HITAL TRG PROFILE
HITAL TRG PROFILEHITAL TRG PROFILE
HITAL TRG PROFILEhitraj29
 
MDP Brochure
MDP Brochure MDP Brochure
MDP Brochure HR BHW
 
Developing Leadership Skills
Developing Leadership SkillsDeveloping Leadership Skills
Developing Leadership SkillsMostafa Ewees
 
5 Day Global Executive MBA
5 Day Global Executive MBA5 Day Global Executive MBA
5 Day Global Executive MBAJeffrey Miller
 
Mentoring -Teaching others to fly
Mentoring -Teaching others to flyMentoring -Teaching others to fly
Mentoring -Teaching others to flySaji Madapat
 
Capability Document Executive Coaching
Capability Document Executive CoachingCapability Document Executive Coaching
Capability Document Executive Coachingkarthikeyan j
 
Improving Employee Performance by Mirza Yawar Baig
Improving Employee Performance by Mirza Yawar BaigImproving Employee Performance by Mirza Yawar Baig
Improving Employee Performance by Mirza Yawar BaigMirza Yawar Baig
 

Similar to Mdp Presentation V 1.0 (20)

Manager Development Program
Manager Development ProgramManager Development Program
Manager Development Program
 
Dan Maxwell Jr _ Professional Manifesto.pptx
Dan Maxwell Jr _ Professional  Manifesto.pptxDan Maxwell Jr _ Professional  Manifesto.pptx
Dan Maxwell Jr _ Professional Manifesto.pptx
 
Inkarnate Corporate and executive coaching offering
Inkarnate Corporate and executive coaching offeringInkarnate Corporate and executive coaching offering
Inkarnate Corporate and executive coaching offering
 
9 Steps To A Corporate University
9 Steps To A Corporate University9 Steps To A Corporate University
9 Steps To A Corporate University
 
The importance of effective management
The importance of effective managementThe importance of effective management
The importance of effective management
 
20-soft-skills-path-2-perf.pdf
20-soft-skills-path-2-perf.pdf20-soft-skills-path-2-perf.pdf
20-soft-skills-path-2-perf.pdf
 
Coaching_Mentoring_web
Coaching_Mentoring_webCoaching_Mentoring_web
Coaching_Mentoring_web
 
Coaching_Mentoring_web
Coaching_Mentoring_webCoaching_Mentoring_web
Coaching_Mentoring_web
 
HITAL TRG PROFILE
HITAL TRG PROFILEHITAL TRG PROFILE
HITAL TRG PROFILE
 
CoachManager2010
CoachManager2010CoachManager2010
CoachManager2010
 
MDP Brochure
MDP Brochure MDP Brochure
MDP Brochure
 
Developing Leadership Skills
Developing Leadership SkillsDeveloping Leadership Skills
Developing Leadership Skills
 
Make It Happen English
Make It Happen EnglishMake It Happen English
Make It Happen English
 
5 Day Global Executive MBA
5 Day Global Executive MBA5 Day Global Executive MBA
5 Day Global Executive MBA
 
Mentoring -Teaching others to fly
Mentoring -Teaching others to flyMentoring -Teaching others to fly
Mentoring -Teaching others to fly
 
Strategy in Action
Strategy in ActionStrategy in Action
Strategy in Action
 
ASTRO FOR BANKING INSTITUTIONS
ASTRO FOR BANKING INSTITUTIONSASTRO FOR BANKING INSTITUTIONS
ASTRO FOR BANKING INSTITUTIONS
 
Capability Document Executive Coaching
Capability Document Executive CoachingCapability Document Executive Coaching
Capability Document Executive Coaching
 
Instituition Guide 2015
Instituition Guide 2015Instituition Guide 2015
Instituition Guide 2015
 
Improving Employee Performance by Mirza Yawar Baig
Improving Employee Performance by Mirza Yawar BaigImproving Employee Performance by Mirza Yawar Baig
Improving Employee Performance by Mirza Yawar Baig
 

Mdp Presentation V 1.0

  • 1. Vistaprint’s Manager Development Program Wendy Cebula – President, NA Austin Cooke - VP, Human Resources, NA Company Confidential – Vistaprint © 2007 1
  • 2. Vistaprint provides more than 8 million small businesses and families the opportunity to make an impression at the best price. 10/16/2009 2 Company Confidential © 2009 Business cards Postcards Photo books Magnets Stamps Promotional gifts Custom apparel Invitations/Announcements Photo cards Holiday cards Photo calendars Brochures Folders Letterhead Envelopes Websites Email marketing Cards
  • 3. Vistaprint Revenue Growth 3 *16th Fastest Growing Public Company – Fortune Magazine Millions, fiscal year ending June 30
  • 4. The Challenge… Extremely high growth company Young, capable, highly intelligent workforce Rapid promotion cycles Limited resources for managers Delivery culture “I was promoted internally to be a manager and have been managing for just over a year with zero training other than what I’ve experienced from my manager.” - Vistaprint Manager 10/16/2009 4
  • 5. High Level Learning Topics: Phase I Phase II The Work of Managers Mental Models Ladder of Inference Advocacy & Inquiry Planning and Prioritizing Important vs. Urgent Goal Setting SMART Goals Delegating to Build Talent Skill vs. Will Providing Direct and Actionable Feedback Results Stories Coaching to Drive Results What’s in Your Toolbox? Strategy Implementation Creating a Clear Line of Sight Managing the Challenges of Change Asking the Critical Questions Agility & Resilience Utilizing Communication Process Skills Stakeholders & Triggers Developing a Plan 5
  • 6. Vistaprint’s Manager Guiding Principles 10/16/2009 6 Company Confidential © 2009 Build and maintain resilient relationships. Align employees’ tasks and responsibilities with the overall goals of the business. Delegate areas of responsibility to people based on their capabilities, and hold them accountable. Give (and seek) productive feedback. Maintain productive management practices. “Helicopter” when appropriate to teach or course-correct. Grow (and stretch) your people. Use Guiding Principle-based decision making. Be open and transparent. Be a role model.
  • 7. Manager Development Program At A Glance 1 HourPhase II Check-In ½ DayGraduation Vista Impact Session Discussions 360° Survey Feedback Vista Impact Session Discussions 360° Survey Feedback Time Commitment: ~ 11-12 Hours Managers of Participants 1 Hour MDP Orientation Ongoing : Conversations, Measurement, Debriefs 2 Days Phase I 2 Days Phase II ½ Day Graduation 12 Vista Impact Sessions 12 Vista Impact Sessions Time Commitment: ~ 11-12 days Participants Ongoing : Reinforcement through E-Learning Q2 Q4 Q1 Q2 Q3 Gathering Metrics Measurement 7
  • 8.
  • 10.
  • 11.
  • 12.
  • 13. Early Results… “MDP has changed the way I think.  I am more impactful as a manager now that I have a new framework for work throughput, allocation, and organizational efficiency.  Specifically, MDP has helped me sort out “who’s doing what” on my team and how to manage the people and workloads.” - Pilot Participant “I feel more confident in my ability to manage others, especially other managers.  I feel that I am truly building a strong team, which helps me, them and the business.” - Pilot Participant “I definitely think getting these core skills will allow me to become a stronger manager and drive value for the team and Vistaprint.”  - Class A Participant 10/16/2009 10
  • 14.