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E SUN HOSPITALITY CONSULTANCY MSIA S/B
HQ : 24-4 Jalan 14/22, 46100 Petaling Jaya, Selangor, Malaysia TEL: +603 7954 9270 ...
2
TABLE OF CONTENTS
Page No
E Sun Company Profile (2)
Why E-Sun is your preferred choice (4)
A. ADMINISTRATION & MANAGEMEN...
2
Arun Dorasamy
Greetings from CEO
E Sun Hospitality Consultancy Malaysia
E SUN TRAINING WING merely provides in-depth man...
3
4
Money Back
Guaranteed
 It is Experience and solutional based content.
 At least 10 years industry experienced trainers...
5
NO. TOPICS No. Of Days Information Remarks
A. ADMINISTRATION & MANAGEMENT
1. WORK PROFESSIONALISM
Introduction to profes...
6
7. TIME MANAGEMENT & EFFICIENCY
Time wait for no men: Time management is the key in any business.
Time is the important ...
7
11. WRITING SKILL
Champs; Report Writing & Effective Presentation Skill
To be effective in managerial and executive leve...
8
Listening, looking and understanding do not happen by chance.
Sharpen and conquers the technique will ensure the learnin...
9
B. STUDENT PSYCHOLOGY
1. CARRIER COUNSELING & CARRIER PATH
Mapping Carrier Path is important and clarity in engaging is ...
10
C. MARKETING/SALES
1. BASIC FUNDAMENTALS OF SALES FOR NON-SALES DEPARTMENTS
2 Days
Updated
2.
SELLING OR TELLING : 3 GO...
11
D. MIRACLE CAMPS
1. Miracle Train The Trainer Camp
3 D 2 N - camp
2 Days ** New: Popular**
2. Miracle Mind-Set Change C...
12
LangkawiMydin
Economic Planning
Council
UNIDO
MAHSA
Roti John
Raihan food
Industries
E.SOME OF OUR MALAYSIAN CORPORATE,...
14
SOME OF OUR FOREIGN CORPORATE, INSTITUTE CLIENT
Yayasan Strategic
Sosial
THISTLE
TAJ Hotel
Mount Road
ASTRO Malaysia Gr...
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Instituition Guide 2015

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Instituition Guide 2015

  1. 1. E SUN HOSPITALITY CONSULTANCY MSIA S/B HQ : 24-4 Jalan 14/22, 46100 Petaling Jaya, Selangor, Malaysia TEL: +603 7954 9270 FAX +603 7954 9269 Email: training@ eshoc.com URL www.eshoc.com SMS: +6012 6755 327
  2. 2. 2 TABLE OF CONTENTS Page No E Sun Company Profile (2) Why E-Sun is your preferred choice (4) A. ADMINISTRATION & MANAGEMENT (5)  Work Professionalism  Finance & Accounting for Non-Finance  Managing Records  Work-Culture Excellence  Team-Work & Performance  Stress & Pressure Management  Time Management & Efficiency  Micro & Macro Management of Project  Grooming & Professional Etiquette  CONVERSATIONAL SKILL  WRITING SKILL  LEADERSHIP/SUPERVISORY  MIND Matters  Team BUILDING – MIRACLE Series  GREEN TOPIC  LEAN TOPIC B. STUDENT PSYCHOLOGY (9)  Carrier Counseling & Carrier Path  Deal/Managing Difficult Students  Student Depression & Stress  Counseling Failure: Studies/Relationship  Student Psychology & Counseling C. MARKETING & SALES (10)  Basic Fundamentals Of Sales For Non-Sales Departments  Selling Or Telling : 3 Golden Rules  Effective Marketing Strategies for Institution  Promotional & Marketing Tools  Tele-Marketing Super Team  Elements Of Successful Telephone Selling D. MIRACLE CAMP (11)  Miracle Team Building Camp  Miracle Mind-Set Change Camp  Miracle Train The Trainer Camp  Miracle Managerial Leadership Camp E. SOME OF OUR CORPORATE, GOVERNMENTS & FOREIGN CLIENTS (12) Page No
  3. 3. 2 Arun Dorasamy Greetings from CEO E Sun Hospitality Consultancy Malaysia E SUN TRAINING WING merely provides in-depth management training, state of the art system analysis, cutting edge ideas and innovative concepts for INSTITUITION operator.We are based in a satellite city of Petaling Jaya in the Metropolitan of Kuala Lumpur, Malaysia. E SUN TRAINING WING extends unique consulting and training ideas for education base establishments with innovative training. Our consultants have combined more than a century hands on experience in the field from every level of education professional. Our views and consultations are multi angled, as we know a successful educational operation depends upon sound business decisions, clear concept, direct vision, trained employees, targeted marketing and students’ absolute satisfaction. E SUN TRAINING WING quest for innovation and exploration of newer and better knowledge and practices reflects upon our new sets of training on GREEN Concept and LEAN Management Ideas for Institution. GREEN Concept is a global direction of future way of doing business. Malaysia will not and should be left behind. E SUN TRAINING WING would like to extend our expertise to better equip your institution and its team to grow even further to face ever growing competition and to balance CSR towards EDUCATION INDUSTRY. E SUN TRAINING WING is changing the very nature of training rendered in Malaysia and globally. Training is An Investment for Future Growth
  4. 4. 3
  5. 5. 4 Money Back Guaranteed  It is Experience and solutional based content.  At least 10 years industry experienced trainers ONLY.  Innovative Educational base approach & concepts ; We Customize the content  100% Money Back Guaranteed or Free Training Session: If the Participant weren’t satisfied with the program:  Interactive and FUN Learning base trainings  Non-Conventional Mind set Training workshop.  Multi-Lingual Trainers  Preferred Client Club: Does pay to be our client. We sponsor employee incentive and development activities. E- SUN GLOBAL TRAINING Experience Based Innovative Real Life Industry Based Trainers Interactive & Fun Learning Methods Preferred Client Club Methods Hypermarket School of Thoughts
  6. 6. 5 NO. TOPICS No. Of Days Information Remarks A. ADMINISTRATION & MANAGEMENT 1. WORK PROFESSIONALISM Introduction to professionalism, eye for detail, job performance, self-improvement, professionalism ethic, job-task-carrier. 2 Days 2. FINANCE & ACCOUNTING FOR NON-FINANCE Intro to finance and accounting for those not from finance background and computer software. 2 Days 3. MANAGING RECORDS Managing records in Educational Institution has become a daunting task: System Record - Retrieve of Information – Organizing Record – Naming System/System Identification – etc. 2 Days 4. WORK-CULTURE EXCELLENCE Work culture will determine the productivity and efficiency of any organization. Motivation or bonus alone will not do the job. A well plan work culture classification, practice and execution will create an atmosphere not only fun but efficient. 2 Days 5. TEAM-WORK & PERFORMANCE Team work and team player are notably important element in any type organization. Recognizing the importance and well thought training will explore the potential of doing the impossible. 1 Day 6. STRESS & PRESSURE MANAGEMENT Job Stress is the biggest job hazard and very often the stress caused by time management, management style, skill, personality, experience and task. 2 Days
  7. 7. 6 7. TIME MANAGEMENT & EFFICIENCY Time wait for no men: Time management is the key in any business. Time is the important denominator of productivity and etc. Managing Time efficiently is imperative : This training will lay down important principles and ways in concurring time for business benefits. 2 Days 8. MICRO & MACRO MANAGEMENT PROJECT Management is just a process of job delegation and result expectation. MICRO Management and MACRO Management concept must be understood to know the pro and cons of each concept, so that the idea can be employed diligently in achieving corporate goals. 2 Days 9. GROOMING & PROFESSIONAL ETIQUETTE Corporate culture is a vast sea, thus very often a person’s quality will be judged by the way of him/her presence which includes grooming, communication, language and etc. It become even more important if this include marketing or sales field. 1 Day 10. CONVERSATIONAL SKILL Business English Series This training more into conversational skill and impression by language. Persuasive, Statement, Sales and Service Concepts “Mind Ur Language” English for 101 This training program for beginners’ level. The goal is to erase the English anxiety and create English confident. Corporate English This training is accustomed for executive levels and up. Include various skill of speeches, papers and high level corporate culture based conversation 12 weeks This program is custom designed according to English proficiency level.
  8. 8. 7 11. WRITING SKILL Champs; Report Writing & Effective Presentation Skill To be effective in managerial and executive level positions, this kind of skill become the bridge of knowledge and performance. Technical Writing Skill – Simple-Direct – Accurate This sort of skill is very good for engineering base environment Computer Aided Soft Writing Skill MS Word-MS Excel – Point _ Advance Level 2 Days 2 Days 2 Days 12. LEADERSHIP/SUPERVISORY Corporate Core-Leadership & Managerial Culture by Concept Power Leadership & People’s Skill for High Performance Super Supervisors Skill – Lead the Crew Leaderships Consciousness By State : Status Super Supervisory Skill 1 Day 1 Day 1 Day 1 Day 2 Days 13. MIND Matters Mind Mapping for Creativity Thinking Skill Critical and creative thinking is imperative in any field in handling the challenges and create innovation. The Art of Listening, Looking & understanding : Mind Science for Mind Conquer 2 Days 1 Day USA Mind Science Program Certified Trainer Applicable for all level Rank & Files
  9. 9. 8 Listening, looking and understanding do not happen by chance. Sharpen and conquers the technique will ensure the learning process at highest and effective level. Mind Mapping for Doubling Speed Reading, Quick Learning and Understanding 1 Day Rank & Files 14. Team BUILDING – MIRACLE Series Mind Mapping for Creativity Thinking Skill Critical and creative thinking is imperative in any field in handling the challenges and create innovation. The Art of Listening, Looking & understanding : Mind Science for Mind Conquer Listening, looking and understanding do not happen by chance. Sharpen and conquers the technique will ensure the learning process at highest and effective level. Mind Mapping for Doubling Speed Reading, Quick Learning and Understanding 2 Days 1 Day 1 Day 15. GREEN TOPIC GREEN INSTUITION : Introducing Green – Concept for Institution : Facilities Utilities culture Awareness. THINK GREEN GROW LEAN Introducing: ways and area of cost reduction and technology usage in creating sustainable resources. Solar – recycle – etc. 2 Days 2 Days 16. LEAN TOPIC Go LEAN : LEAN Management Institution Lean Management inter-link with organizational structure and functionality. Intro to Lean Concept and benefit of it at large. 2 Days
  10. 10. 9 B. STUDENT PSYCHOLOGY 1. CARRIER COUNSELING & CARRIER PATH Mapping Carrier Path is important and clarity in engaging is even more important. This training gives a clear insight on the issue and ways of designing a winning carrier path. 2 Days 2. DEAL DIFFICULT STUDENTS Difficult students are not difficult as we could penetrate into their minds. To do so, a deep thinking, understanding and problem solving technique is needed. Turning a difficult student into potential human. Services 3. STUDENT DEPRESSION & STRESS Depression due to workload, relationship, life and etc are part of college life. Very often student struggle to coop with the demand. It is counselor who will help then unlock the issue and find unique solutions. 2 Days 5. COUNSELING FAILURE: STUDIES/RELATIONSHIP Managing failure and dealing is all together another skill. It needs to be acquired and mastered by any counselor. 1 Days 6. STUDENT PSYCHOLOGY & COUNSELING 2 Days
  11. 11. 10 C. MARKETING/SALES 1. BASIC FUNDAMENTALS OF SALES FOR NON-SALES DEPARTMENTS 2 Days Updated 2. SELLING OR TELLING : 3 GOLDEN RULES AIDA (attention, interest, desire, action) LEAR (listening, empathy, asking questions, responding) Use "what" questions 1 Day 3. EFFECTIVE MARKETING STRATEGIES FOR INSTITUTION Selling educational product is total a different ball game all together. It should be sold to the students first. Student has their own set of requirement and criteria in choosing. One of it is friends. So the training will identify the entire variable in closing sales with students and closing skill with parents. 2 Days 4. PROMOTIONAL & MARKETING TOOLS 1 Day 5. TELE-MARKETING SUPER TEAM Very often telemarketers sacrifice 80% of the target to fruit 20%. That style is a waste and out dated. E Sun has derived a new concept called silent marketing. 2 Days 6. ELEMENTS OF SUCCESSFUL TELEPHONE SELLING Things to do and remember before calling the customer Follow the call guidelines When to do follow-up calls Offer something special to the customer Often explain how important their business is to us. Avoid making mistake. If mistake’s made accept it. 2 Days 2 Days / Services
  12. 12. 11 D. MIRACLE CAMPS 1. Miracle Train The Trainer Camp 3 D 2 N - camp 2 Days ** New: Popular** 2. Miracle Mind-Set Change Camp 3 D 2 N - camp 2 Days **New** Must Do 3. Miracle Managerial Leadership Camp 3 D 2 N - camp 2 Days **New: Popular** 4. Miracle Team Building Camp 3 D 2 N - camp 2 Days **New : Popular**
  13. 13. 12 LangkawiMydin Economic Planning Council UNIDO MAHSA Roti John Raihan food Industries E.SOME OF OUR MALAYSIAN CORPORATE, INSTITUTE & GOVERNMENT CLIENTS Hill Station Cafe JAKIM Corus Hotel, Kl Prescott Hotel Klang Royale Bintang Mandarin Hotel Pan Pacific Crystal Crown Traders Hotels Grand Dorsett Seri Pacific Hotel Dewan Bandaraya KL KWSP MOHR Concorde Hotel MBPJ PSMB Kings Hotel One World Hotel Melia Hotel Hilton Hotels Langkawi Park Royal Penang Kuala Lumpur Eastin Hotel Unisel CQ Tech Petaling Jaya Community CollegeCollege Olympia KLMU Institute Megatech Lincoln College Berjaya Times Square Amanah raya BJ Automation Center Giant Carrefour Malaysian Indian Business AssociationHotel Maya GOPIO MSU Nawab Restaurant Tradewinds Corporation Berhad My Rice University Malaya Akademi Latihan Kebersihan dan Keselamatan Makanan Chat Masala Klang
  14. 14. 14 SOME OF OUR FOREIGN CORPORATE, INSTITUTE CLIENT Yayasan Strategic Sosial THISTLE TAJ Hotel Mount Road ASTRO Malaysia Grand Hotel Oslo ING Insurance Paradise groupMinnal FM ISKANDAR INPENS Kansas Beef Council Media Corp Jaya TV Le Meridien Chennai

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