Hosting network india pvt ltd


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Hosting network india pvt ltd

  1. 1. Company Profile With web -based customer services and support, emerging as a factor that gives the needed edge to a company, we at Hosting Network (India) Pvt Ltd introduces ourselves as a leading, high quality, IT Enabled services providers. With a customer- focused attitude, desire to understand customer business and identify the right partner for executing the job, we act as a one-stop shop for all your business process outsourcing requirements. Every day, our clients entrust their customers and business to our employees, who engage in telephone and internet contact, call centre operations, information technologies and management, telecommunications, sales, customer services and marketing efforts. We provide clients with: Higher quality telephone and web-based customer service and sales operations Lower based operating cost Maximum customer value We deliver through: Specialized computer telephony technologies Call centre development experience Human resources management and process expertise The distinct advantages that we offer to our clients are superior quality, low cost and timely solutions. Since inception the focus has been to continually find new and better ways to help the clients, make profitable connections with their customers At present Hosting Network (India) Pvt Ltd is one of the best outsourced Customer Service Operations in this field. Our services are backed by a team of proficient personnel with profound expertise in customer care. Hosting Network (India) Pvt Ltd 1
  2. 2. In 2000 Hosting Network (India) Pvt Ltd launched a unique call centre outsourcing model which was enthusiastically received by the clients. After 8 years as an IT provider, have grown with number of clients and still continue to. Our actions are guided by our Vision and Mission, with a firm belief in our core values which gets reflected in our interactions with all our customers, our investors and our employees. Business Process Outsourcing Leveraging our experience, we partner with you to provide you the entire spectrum BPO and KPO services using industry insights and proven, repeatable methodologies. We have robust vertical industry expertise blended with a depth of horizontal competencies: Customer Care Hosting Network (India) Pvt Ltd Call Center can provide in-depth customer service support 24 hours per day. We can also dispatch service and technical support personnel according to escalation protocol. Through our technological innovation end to end set up and customized solutions, we offer a superior level of service and provide databases that can be maintained and accessed locally or across the web. Hosting Network (India) Pvt Ltd 2
  3. 3. Customer Care Service includes: o Customer Care and Support o Catalog/ Order Entry o DRTV/ Direct Response o Appointment setting/ Sales Visits o Credit Card/ Order Processing o Order Management and Fulfillment Services Telemarketing Hosting Network (India) Pvt Ltd Call Centers provides telemarketing services. These companies trust HNIPL’s telemarketing services to help them manage their most important relationships–the ones they have with their customers. Telemarketing Services includes: o Lead Generations o Mortgage Leads o Campaign Planning o Database Cleansing o Market Research o Seminar Booking Technical Helpdesk Hosting Network (India) Pvt Ltd Call Center, we build technical support solutions with layers of technical support. The front line team takes the initial call and solves the most common problems. The next layers are specialists in various aspects of the products, for the most complex problems. Call Centers India provides a team of technical experts. The results are satisfied customers, reduced service costs and a potential additional revenue stream. Customer Solutions and Support for: o Troubleshooting calls o Software problems o Internet Services Problems o Computer hardware problems o Up-sell/ cross-sell purchase o Corporate helpdesk support o Warranty or post-warranty support Hosting Network (India) Pvt Ltd 3
  4. 4. Back Office Hosting Network (India) Pvt Ltd Call Center, believes in a holistic approach towards customer experience management. We transcend the transaction-based approach to proactively carry out back office operations. This enables your organization to seamlessly deliver services to your customers. Back Office Services includes: o Account Receivables o Software development o Web Design and Development o Document Management o Data Mining o Database Builds o Data Harvesting o Direct Mail Campaign Alerts Research Activities At Hosting Network (India) Pvt Ltd Call Centre we provide a high level of accuracy, timely deliveries, total confidentiality and cost effective Web Research Services. We collect and analyze quantitative and qualitative data to provide reliable and effective solutions. We have the necessary infrastructure to enable online data retrieval, secure online resources, and present relevant data from those sites within a database as per client requirements. Research Services includes: o Web Search o Online Data Entry o Company Research o Conducting surveys and Analysis o Target Email Addresses Extractions Hosting Network (India) Pvt Ltd 4
  5. 5. E-mail Support Services: Email is increasingly becoming the most popular form of communication. Companies are being flooded with an ever increasing amount of emails. And customers are increasingly demanding a high level of services and response, turnaround time and quality response for their email requests. E-mail Services includes: o Automated response o Computer –aided response o Manual Response Chart Support Services: With Hosting Network (India) Pvt Ltd Call Center, you actually provide your customer with a human interface to help the customer navigate through the process. Our representatives will guide your customers through all processes. They can courteously handle any complaints and suggestions Chat Services includes: o Purchase Processes o Online filing of Insurance Claims o Online Credit Applications o Technical Support o Website Response through Live Chat o Endless other activities Hosting Network (India) Pvt Ltd 5
  6. 6. Mission and Values Our actions are guided by our Vision and Mission, with a firm belief in our Core values, which gets reflected in our interactions with all our customers, our investors and our employees. Mission To be the “partner of choice” for the Data Processing Industry Worldwide Vision To be a in the delivery of rapid, cost- effective and comprehensive solutions for the Data Management need of the global enterprises Values Customer Centric approach- “We are much more than a vendor; we are your partner” High Standards of personal and professional ethics Constantly strive for innovation and excellence Culture of knowledge sharing and continuous growth for each member Fun -filled work environment with respect for each individual Hosting Network (India) Pvt Ltd 6
  7. 7. Our Methodology Through Business Processing Outsourcing we act as an extended arm for our clients or customers, in order to performing business activities on their behalf. Our call center Operations provide efficient services like Data collection, Data Recovery, Mortgage and Receivable Management. Therefore, a complete understanding of the client business practices and the local culture of the area where his business operations are performed becomes very important. We adopt complete BPO process migration and transition management operations which consist of the following activities: Understanding the business of the client Identification of outsources activities Identification of outsources solutions Client interactions Documentation of operating plan with performance requirements Pre-processing training Client specific processing training Implementation of project Continuous quality control Removal of irritants Completing the transition Implementing the client feedback Continuous interaction with the client Comprehensive implementation In these stages, client first develops and implements a comprehensive process, technology and knowledge management architecture within the company. Hosting Network (India) Pvt Ltd 7
  8. 8. Our Assets Call Centre Agents are the assets for the success of any centre. Hosting Network (India) Pvt Ltd understand this and puts in practice the best Customer Relationship Management (CRM) Services. Hosting Network (India) Pvt Ltd understands the importance of the training sessions that is provided for call centre agents and also explains them the fact that “product is only as good as those delivering it”, hence we train our Telemarketing Agents with state of the art Interactive Training Programs developed by International Telemarketing experts, thereby allowing each staff member to benefit from hands-on training prior to dealing with live calls. The following programs and workshop are mandatory for all the Associates of our call center: Telemarketing skills Listening Skills Telephone etiquette's Customer relationship management Communication and Team Effectiveness Team Building/leadership skills Time Management Training is a continuous process that begins with fundamentals and philosophies and expands with e- commerce, customer services & e-business solutions. Through product knowledge and Internet marketing research we train our call center staff in order to get the best results. High Emphasis is placed on product knowledge and role-playing. We encourage our clients to be involved in the training process, as they can be instrumental in sharing background and real life experiences. Our Quality At Hosting Network (India) Pvt Ltd, Quality is of prime importance .We believe in sustaining the quality of the services rendered by us, as quality is the crucial factor, concerning the growth and success of the business. We have a process in which every call, and the conversations taking place between the representative and valued customers, is monitored. Our quest for delivering quality services is not just limited to contact center operations, but also in all the other outsourcing services provided by us. Hosting Network (India) Pvt Ltd 8
  9. 9. The Quality Assurance team keeps a close eye on every agent and their incentives depend largely on the basis of their monitored performance. Frequent evaluation of reports for every agent is carried out to judge their conformity with the script, product and the service-specific information. Mystery callers Recording Consumer Surveys Barge-ins Silent monitoring Frequent evaluation Infrastructure IT Enabled Services – Our Infrastructure With our propriteary state-of-the-art technology and infrastructure we are able to stay a step ahead of the market . Our infrastructure has a services reliability of 99.98 percent. We have large infrastructure and we have an experience of working in three shifts. We have a wide range of experience personnel who has expertise in data capture, internet research, scanning, abstraction services, appropriate replies to the e-mailing processing inquiries, bill processing etc., We have a state of the art infrastructure with high speed data communication lines. Hosting Network (India) Pvt Ltd 9
  10. 10. IT Enabled Services – Our Facilities • Carpet Area of more than 3500 sq.ft. • Adequate storage area with full security • Adequate fire safety systems • Ergonomically designed furniture • In-house recreation facilities IT Enabled Services – Our Equipments • Over 100 Work Stations at present with a capacity to increase • High Speed Scanners • Hard Disk and back up capacity of more than 2000 GB. • Round the clock power supply with backup facilities. • 20 seater remote disaster recovery center. • IT Enabled Services – Our Equipments Communication • 5 Mbps Leased line • Modem and all necessary facilities System Environment • Servers: Xeon 3.06 Ghz x 2 - Windows 2003 server • Back-up Server • Structured cabling for high speed data access • Capable of supporting batch upload/download Hosting Network (India) Pvt Ltd 10
  11. 11. • Capable of expanding to multiple database-server and multiple data / document servers over LAN / WAN IT-Enabled Services – Our Man Power • Highly skilled and experienced personnel, well conversent with english language • Round the clock work in shifts 24/7basis • In-house technical support team Hosting Network (India) Pvt Ltd 11
  12. 12. Contact Us Head Office Telephone: Hosting Network (India) Pvt. Ltd. +91-040-23353412, +91-040-23357065 Plot no12 Journalist Colony, Road No 3 Banjara Hills, Hyderabad – 500034 Andhra Pradesh Contact: Dastagir Ahmed, Director INDIA Email: General Information: Sales-General: Hosting Network (India) Pvt Ltd 12
  13. 13. Photo Gallery Work Station1 Work Station2 Work Station 3 Work Station 4 Hosting Network (India) Pvt Ltd 13
  14. 14. Conference Room Pantry Work Station 5 Front office Hosting Network (India) Pvt Ltd 14
  15. 15. Staff Birthday Celebration Hosting Network (India) Pvt Ltd 15