Leading Edge Connections is one of North America's first and most successful contact centers fully dedicated to the greater Cannabis Industry. Find out why, and how we can help grow and service your business!

1. LEADING EDGE CONNECTIONS

2. LEADING EDGE CONNECTIONS
Our Main Focus Is
Leverage our Contact Center expertise to service the greater
Cannabis Industry.

3. LEADING EDGE CONNECTIONS
Services within the greater Cannabis Industry
All services available in email, chat, ticketing and phone
• PatientPre-Screening
• PatientScheduling
• PatientBilling
• Telemedicine
• PatientReminders
• Retail & Wholesale Sales
• Lead Capture
• SocialMedia Management
• Email Support
• ProductKnowledge Support
• Customer Retention / Customer Care
• Back Office Support
• 24/7 Services
• Order Taking
• Delivery Facilitation

4. LEADING EDGE CONNECTIONS
LEC CONTACT CENTER: O U R
E X P E R TI S E
Technical Support
• Help desk
• Site / Facilities Support
• Hardware Support
• Software & Web App. Support
• Depot & Dispatch
• Escalation Mgmt.
• Resolution &Reporting
Customer Service
• Product Assistance
• Warranty Claims
• Order Support
• Reservations
• Device/Service Activation
• Inquiries & Balances
• Loyalty Programs
• Customer care
Business Process Outsourcing
• MRO: Maintenance,
Repair & Operations
• Fraud Prevention
• Back Office Solutions
• Finance/Accounting Outsource
• Field Support Mgmt
Sales And Channel Management
• Outbound Sales
• Channel Management
• New Customer Acquisition
• Customer Retention
• Win-Back Programs
• Campaign Management
• Upsells, Conversions

5. LEADING EDGE CONNECTIONS
How We Do It
Information Technology-Enabled
Services
Business Transformation
Outsourcing
Knowledge Process Outsourcing
Weleverage our experience in
technology/infrastructure to offer “information
technology-enabled services” (ITES), also called
webenabled services, remote services, or tele-
working.
Weleverage our experience in business processes
and efficiencies to offer “business transformation
outsourcing” (BTO), a branch of outsourcing in
which the company revamps its selected
processes to transform the business
Weleverage our experience in core information-
related business activities which are competitively
important to, or form, an integral part of value
chain, as part “knowledge process outsourcing”
(KPO), which includes varied kinds of research and
information gathering, business and market
research, training, consultancy, and research and
development

6. LEADING EDGE CONNECTIONS
LEC CONTACT CENTER: O U R
E X P E R TI S E
B2BSupport Styles
• Inbound & Outbound Customer Support
• Inbound & Outbound Sales
• Email Management
• Full Service Chat Support
• Social Media Response Management
• Customer Escalations & Retention
• Customer Order Support
• Collections
B2CSupport Styles
• Inbound & Outbound Customer Support
• Inbound & Outbound Sales
• Full Service Chat Support
• Social Media Response Management
• Customer Escalations & Retention
• Customer Order Support
• Collections
• Dispatch Order Delivery

7. LEADING EDGE CONNECTIONS
Why Should You Consider Outsourcing
You’re experiencing seasonal
spikes in call volume or
consistent call overflow
You are experiencing growth and
having difficulty scaling or increasing
staff for ancillary functions like sales,
customer service, Chat, HR, IT, training,
or quality.
You are finding it challenging or
impossible to keep up with increasing
customer expectations for personalized
service, 24/7X365 support coverage.

8. LEADING EDGE CONNECTIONS
Reasons To Move To The LEC Virtual Contact Center
Model
Versatility/Scalability Free Updates Business Continuity
We are connectivity-agnostics, so the
agents can be connected via VoIP or
PSTN and can utilize a softphone, IP
phone, analog phone, or a cellphone
When we upgrade our systems,
applications, or technology all our
customers reap the benefits at no
additional cost.
Hosted providers offer both platform
redundancy and carrier redundancy,
so that there is no single point of
failure, and providing the 99.999% or
Five 9’s solution

9. LEADING EDGE CONNECTIONS 9
Reasons To Move To The LEC Virtual
Contact Center Model
More Efficient Call Routing:
An internet connection and a browser are all you
need to create a virtual 'queue in the cloud'.
Better ROI/TCO:
Instead of owning and managing equipment that is
not redundant, LEC connects you to a private cloud
where you have your Virtual ACD, Predictive
Dialer, Cloud Routing, Call Recording, Real-Time
Reporting, all in one place and with unlimited agent
seating.

10. LEADING EDGE CONNECTIONS
LEC Virtual Agents Are
Superior
Virtual Agents Are More Educated
According to Frost & Sullivan, only 34 percent of traditional call center
employees have attended some college. However, 81 percent of virtual
agents—according to the Liveops survey—have attended college, and
some have advanced degrees.
Virtual Agents Are More Flexible
Call center staffing efficiency is fixed whereas LEC virtual agent staffing
efficiency is flexible. LEC virtual agents cite schedule flexibility as a key
reason they are attracted to this work, and businesses achieve a more
nimble customer service organization.

11. LEADING EDGE CONNECTIONS
HELLO!
Superior CRM
Solutions

12. LEADING EDGE CONNECTIONS
Infrastructure Architecture
LEC Enterprise Equipment Platform
Leading Edge Connections partners with the best platforms in the industry, We offer robust Network, Storage, and Computer platforms
across all of our contact centers channel wide

13. LEADING EDGE CONNECTIONS
Partnership
at it’s best

14. LEADING EDGE CONNECTIONS
Become Our Partner
There are numerous methods and benefits to partnering with a us, but the quick
and dirty of it is this:
We enable you to go do whatyou do best, while webrilliantly take care of the rest.
• External Creative Solution Capacity
• Unbridled Growth Without Bottlenecks
• Transform Fixed into Variable Costs
• External Industry Expertise
• Cost Efficient Skilled Work Power
• Human Capital Freedom and Flexibility
• Entrepreneurial Speed & Agility

15. LEADING EDGE CONNECTIONS
Our Service
Commitment
• We stay on the Leading Edge of an open bilateral and authentic communication.
• We stay on the Leading Edge of new industry operational standards.
• We stay on the Leading Edge of new and progressive ways to partner.
• We stay on the Leading Edge of emerging industries, businesses and products.
• We stay on the Leading Edge of new technology and solutions.
• We stay on the Leading Edge of obliterating old hierarchical corporate structures.
• We stay on the Leading Edge of virtual technology services and solutions.

16. LEADING EDGE CONNECTIONS
Why We Do It
Because We Love To Buck The Status Quo!
Business as usual is offensive to us. Who goes into business to become ‘ORDINARY’ anyway? Not us. We are in it to be extraordinary! We are a
group of rebels who struggle with coloring inside the lines of business norms. We love the fringe, and the excitement of being on the edge. We
live for those places that are uncharted, and where limitation dissolves. It is with this adventurous, uninhibited drive that we approach the
successof our clients and partners
Tell Us Something Isn’t Possible. We Dare You.

17. LEADING EDGE CONNECTIONS
Thank You
For more information email
Eric Sims
esims@lec4you.com