Queue Management and Digital Signage from one source: ONLINET

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Queue Management System, Information Kiosk and Digital Signage solutions for small and large Customer Services. All from one source. www.onlinet.eu

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Queue Management and Digital Signage from one source: ONLINET

  1. 1. THE WAITING<br />thatmakesyourCustomerServicesefficient<br /> and your Sales productive<br />
  2. 2. WHAT DOES ONLINET DO?<br />we change queues<br />02<br />
  3. 3. OUR SOLUTIONS<br />OUR 5 MAJOR AREAS:<br /><ul><li> CONSULTING
  4. 4. QUEUE MANAGEMENT SYSTEM
  5. 5. INFORMATION & SELF-SERVICE KIOSK
  6. 6. DIGITAL SIGNAGE
  7. 7. BUSINESS INTELLIGENCE SOFTWARE</li></ul>03<br />
  8. 8. OUR SERVICES<br />OUR 5 KEY AREAS:<br /><ul><li> DESIGN, DEVELOPMENT, MANUFACTURING
  9. 9. SALES
  10. 10. INSTALLATION, PROJECT MANAGEMENT
  11. 11. SERVICE, MAINTENANCE
  12. 12. SUPPORT, UPGRADE</li></ul>04<br />
  13. 13. CONSULTING<br />What is this?<br />The consultingservicesoffer a verydeepanalysis of historicaldata and statisticssuppliedmainlybytheQueueManagement System. It’s main purpose is tohelpourcustomers<br />reducetheircosts and increasetheir sales volume.<br />Highestlevel of efficiency<br />is theultimategoal.<br />05<br />
  14. 14. CONSULTING<br />Benefits<br /><ul><li>Better short and long-term </li></ul>decisions <br /><ul><li>Better strategy planning
  15. 15. Better human resources</li></ul> management<br /><ul><li>Betterquality management
  16. 16. Customerfocusedoperation
  17. 17. Bettertargetedinvestments
  18. 18. Higher success rate
  19. 19. Shorterreactiontimetothe</li></ul> market needs and competitors<br />actions<br /><ul><li>Increased sales volume</li></ul>06<br />
  20. 20. QUEUE MANAGEMENT SYSTEM<br />What is this?<br />The Queue Management System is a solution, with which the efficiency, the quality and sales<br />productivity of a Customer Service can be increased.<br />07<br />
  21. 21. QUEUE MANAGEMENT SYSTEM<br />Benefits<br /><ul><li>Reducedwaitingtimes
  22. 22. Reducedadministrationtimes
  23. 23. Increased number of daily transactions
  24. 24. Increasedstaffefficiency
  25. 25. Increasedcustomersatisfaction
  26. 26. Reduced stress level and number of </li></ul>conflicts<br /><ul><li>Increasedsales and cross-sales
  27. 27. Increasedstaffmotivation
  28. 28. Increasedcustomerloyalty
  29. 29. Increased revenue and cost effectiveness</li></ul>08<br />
  30. 30. QUEUE MANAGEMENT SYSTEM<br />Statistics &<br />Administration<br />Software<br />Management<br />Marketing<br />Sales<br />IT<br />Central display or Plasma/LCD<br />Main server<br />Counter displays <br />Desk No.1.<br />Desk No.2.<br />DeskNo.X.<br />Ticket dispenser<br />HW or SW Terminals <br />09<br />
  31. 31. QUEUE MANAGEMENT SYSTEM<br />Pushbuttonticketdispenser<br />LED central display<br />Recommendedto: <br /><ul><li>Pharmacies
  32. 32. Medicalcenters, Hospitals
  33. 33. City and Districtcouncils
  34. 34. Tax and RevenueOffices
  35. 35. LanguageSchools
  36. 36. Colleges, Universities
  37. 37. Small and mediumsizedshops
  38. 38. Small and mediumsized bank branches
  39. 39. Museums, galleries
  40. 40. Amusementparks
  41. 41. Conferencecenters</li></ul>10<br />
  42. 42. QUEUE MANAGEMENT SYSTEM<br />Touchscreenticketdispenser<br />Plasma/LCD central display<br />Recommendedto: <br /><ul><li>Banks
  43. 43. Insurancecompanies
  44. 44. Telecommunicationcompanies
  45. 45. Public utilitycompanies
  46. 46. Supermarkets, DepartmentStores
  47. 47. Universities
  48. 48. Hospitals
  49. 49. Clinics and Health Centers
  50. 50. Public institutions
  51. 51. Governmentalinstitutions</li></ul>11<br />
  52. 52. QUEUE MANAGEMENT SYSTEM<br />Hardware free queue<br />management system<br />RecommendedtoCustomerServices: <br /><ul><li>with a verysmallwaitingarea
  53. 53. with a verysmallbudget
  54. 54. with „no ticketing” rules
  55. 55. withspecial, personalcustomercare</li></ul>12<br />
  56. 56. KIOSK<br />What is this?<br />The kioskis a solution, by which thecustomers have access toinformation and can make transactions, increasing the turnover and customersatisfaction. <br />13<br />
  57. 57. KIOSK<br />Benefits<br /><ul><li>Services accessible even 24/7 </li></ul>(outdoor kiosk)<br /><ul><li>Staff relieved from many routine tasks
  58. 58. Increased number of daily transactions
  59. 59. Uniqueadvertisingtool
  60. 60. More positivecompany image
  61. 61. Increasedsales efficiency
  62. 62. Increasedrevenue</li></ul>14<br />
  63. 63. KIOSK<br />Information, self-service,<br />children and paymentkiosks<br />Recommendedto: <br /><ul><li>Banks
  64. 64. Retailshops
  65. 65. Telecommunicationcompanies
  66. 66. Shopping malls
  67. 67. Supermarkets, DepartmentStores
  68. 68. Restaurants
  69. 69. Hotels, Travelagencies
  70. 70. Airports, subway and trainstations
  71. 71. Touristinformationpoints
  72. 72. Public areas</li></ul>15<br />
  73. 73. INTERACTIVE WINDOW DISPLAY<br />What is this?<br />The interactivewindow display is a solution, that offers for an ordinary shop or customer service<br />a 24h opening, in this way becoming a unique tool for interactive information and sales.<br />16<br />
  74. 74. INTERACTIVE WINDOW DISPLAY<br />Benefits<br /><ul><li> 24h opening
  75. 75. Adresses the potential customers </li></ul>on the street<br /><ul><li>Relieves staff from many routine tasks
  76. 76. More time for the real customers
  77. 77. More dailytransactions
  78. 78. Increasedstaffefficiency
  79. 79. Increased possibility of sales </li></ul>and cross-sales<br /><ul><li>Marketing and advertising costs are </li></ul>reduced<br /><ul><li>Increasedturnover</li></ul>17<br />
  80. 80. DIGITAL POSTER<br />What is this?<br />The digitalposter is a solution that, withit’sdynamicimages, will wake up, catchand keep active the attention of a potential customer, who sits in a customerwaiting area or who even walks downthe street.<br />18<br />
  81. 81. DIGITAL POSTER<br />Benefits<br /><ul><li>No more printing costs
  82. 82. No more printed material logistic costs
  83. 83. The adverts are out always in the right </li></ul>timeand place<br /><ul><li>The distribution of a nationwide campaign </li></ul>can be done with a few clicks<br /><ul><li>The renewal of a campaign can be done </li></ul>with a few clicks<br /><ul><li>The dynamic content will attract more </li></ul>viewers<br /><ul><li>The targeted generates more sales
  84. 84. Marketing efficiencyincreased
  85. 85. More professional image
  86. 86. Profit increased</li></ul>19<br />
  87. 87. DIGITAL SIGNAGE<br />Interactivewindow display<br />and digitalposter<br />Recommendedto: <br /><ul><li>Banks
  88. 88. Retail and fashionshops
  89. 89. Telecommunicationcompanies
  90. 90. Shopping malls, Cinemas
  91. 91. Supermarkets, DepartmentStores
  92. 92. Carshowrooms
  93. 93. Hotels, Travelagencies
  94. 94. Airports, subway and trainstations
  95. 95. Touristinformationpoints
  96. 96. Real estateagencies</li></ul>20<br />
  97. 97. DIGITAL SIGNAGE INTEGRATION<br />Information kiosks<br />Indoor and outdoor<br />Digital posters<br />Central management/Monitoring /Statistics<br />Media Management<br />Server<br />Cashier/Clerk<br />Indoor central displays<br />Interactive window display<br />21<br />
  98. 98. BUSINESS INTELLIGENCE SOFTWARE<br />What is this?<br />The business intelligence software includesapplicationswithwhichmanagersoneverylevelhaveaccessto online and historicalstatistics, helpingthemtotakeimmediateactionsandpreparing a betterstrategy.<br />22<br />
  99. 99. BUSINESS INTELLIGENCE SOFTWARE<br />CDS and <br />Manager Dashboard<br />Recommendedtoevery business where is important : <br /><ul><li>the monitoring of theiractivity
  100. 100. theevaluation of workforce
  101. 101. theanalysis of customers
  102. 102. totakeactionsquicklyincase of an </li></ul>unwantedevent<br /><ul><li>toprepare more accuratestrategy
  103. 103. toreduce overall costs
  104. 104. toincreaseCustomerServicesefficiency
  105. 105. toincrease sales productivity</li></ul>23<br />
  106. 106. WHO WE ARE ?<br /><ul><li>Estabilishedin 2001
  107. 107. Headquarter and manufacturingin</li></ul>Budapest-Hungary<br /><ul><li>7 subsidiaries
  108. 108. The largestCustomerDirecting System </li></ul>supplierin CEE <br /><ul><li>Resellerpartners: </li></ul> Europe, MiddleEast, NorthAfrica<br /><ul><li>ISO 9001 Certified
  109. 109. Customerportfoliobysector:</li></ul>Finance/Telecommunication/Retail/Public/<br />Healthcare/Hospitality/Transport<br /><ul><li>Ourpartners:</li></ul>24<br />*Each logo is a registered trademark of it’s own company.<br />
  110. 110. SOME OF OUR CUSTOMERS<br />25<br />*Each logo is a registered trademark of it’s own company.<br />
  111. 111. WHY THE ONLINET SOLUTION ?<br />NO MORE QUEUE<br />NO MORE INFORMATION LOST<br />NO MORE WRONG DECISIONS<br /> MORESATISFIED CLIENTS<br /> MOREACCURATE STRATEGY<br />MOREPROFIT <br />26<br />
  112. 112. INFORMATION IN A TOUCH<br />ThankYOU!<br />LaszloPenzes+44 796 8489261<br />laszlo.penzes@onlinet.co.uk<br />www.onlinet.eu<br />

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