This document describes the features and capabilities of the Marvel Queue Management System. It can automatically recognize prayer times, implement ticket suspensions, and resume services after prayers. It also supports multilingual use, customized solutions, and integrated reporting and analytics. Marvel is a flexible, scalable, and visual-based queue management system that can be adapted to various business environments and customer flow needs, including banks, hospitals, government offices, schools, and outdoor facilities.

23.  Automatic Prayer Recognition and Azan Calling.
 Auto Tickets Suspension on Preconfigured Timing before Prayer
Timings.
 Auto Service Resumption after Prayer Timings.
 Hegira calendar.
 Ramadan and local holiday’s Auto Recognition.
 Multilingual Support.
 Customized Solutions to meet specific requirements also available.
 Customers management reports of old customers, as well of the old
customers returning reports, supports call again and automated
identification of abandoning customers.

24.  Scheduling of Appointments, Calling by Appointment Time and
reporting of no show customers is possible by Marvel Queue Solutions
 Indoor and Outdoor Services Support.
 Smart Routing Functions: Identify Customer at arrival, Set Business
Rules for Priorities and Route to Specific Agents; provide Hold and
Release Functions, Allow Walking Time, and Allow Load-Balancing
between Agent Groups.
 Online reporting: View Online Agent Activity, View waiting time,
aggregate departments, branches regions real-time service level and
performance.
 Historical reporting: View statistics based on agent activity, waiting
time.
 Alerts: Send online messages indicating long waiting times, long
service duration, inadequate staffing levels, VIP customer arrival, or any
other rule-based alert to display onscreen or send by email or SMS
(Optional).
 Ticket format: Print customer name, greeting, service, promotional
message and time of arrival. The ticket format allows unlimited text and
images.

25.  Customer directions: Makes use of screens, LED signs, automated audio
and text message.
 Screen display format: Shows waiting customers, line length, waiting
time, multiple services and messages, along with complete digital
signage functionality.
 Scalable to any number of branches, departments, lines and agents.
 All configuration settings are parameter based, require no
programming, are done remotely from the server and affect all
branches immediately.
 All user interfaces are Web-based, easy to use and linked to online
contextual help pages.
 Wired or wireless system components, either wired or wireless are
Integratable with each other.
 Open technology system.
 Predicts waiting times accurately.
 Integrates with different platforms and different database.
 Dynamic remote customer recommendations.
 Provides performance insights via reports and dashboards.

26.  Enables you to engage waiting customers with digital signage.
 Create your own solution-choose from basic and optional features.
 MARVEL, unlike any other, is a visual-based queue management
system; capable of adapting to any business environment.
 Flexible Licensing Structure: In addition, you will be granted with a
lifetime license of using MARVEL. This means that once you decide to
purchase MARVEL, you have privilege to use the system forever;
without time limit or date of expiry.

43.  Banks can be said to have some of the highest level of customer
volumes in the retail industry. The number of customers visiting banks
is significantly increasing over the time. Consequently, the queue is also
getting longer. MARVEL can assist a bank increase customer
satisfaction and make the customer flow management process more
efficient.
 MARVEL helps banks streamline customers flow, starting from the point
of entry to the point of leaving. It enables your staff not only to call
next customer but also put customers on hold, recall customers,
transfer customers to another service or counter within the premises.
 MARVEL also keeps your staff updated with the number of customers
queuing per service, along with the average and longest waiting and
serving time. Also supported with dash board monitoring and
reporting. The quality of customer flow management can be monitored
by the back office staff and relevant management.

44.  Integrated with multimedia display, MARVEL enables you to not only
streamline customer flow, but also to approach and communicate
messages to specific customers differently. You can use various formats
of multimedia including still image, flash file, video or TV streaming
into the playlist. Whether you want to provide the entertainment,
introduce your bank to new customers or promote your newly
launched products and services, the MARVEL multimedia display can
be used.
 The Multimedia Display can be set to display different images,
presentation file or video of particular products or services when
specific customer’s queue numbers are on the waiting list. The use of
the MARVEL Multimedia Display can increase the effectiveness of your
marketing campaign while simultaneously keeping customers occupied
in a streamlined customer flow.

45.  Not only does patient flow with MARVEL Mobile Service System
eliminates the physical queue in front of the ticketing kiosk, but it also
helps hospitals, clinics, medical centers and pathology services
establish a more personalized and convenient exchange with patients.
When this objective is achieved, it will be easier for you to understand
what your patients require.
 During the waiting time, your patients will be kept entertained and
updated with the queue information and marketing messages /
announcements displayed on the multimedia display.
 This can make the service experience more convenient and
comfortable for your patients and allow your staff to focus on
providing the best service tour patients.
 With the MARVEL Virtual Caller, staff is not only able to call patients,
but they can also perform functions such as put them on hold, recall
and transfer to another doctor or room. When it is required your staff
can also directly serve particular patients without having to ask the
patients to take queue tickets.

46.  While your counter staff is kept informed and updated with the
number of patients waiting, along with the average and the longest
waiting time per service, management can monitor their performance
through the dashboard monitoring system. As the system automatically
alerts both your staff and you every time the waiting and serving time
exceeds the service level agreement you can always take control of the
situation by, for example, assigning more staff to the serve the patients.
 The MARVEL Mobile Service system is suitable to accommodate the
needs of all patients, including those with physical barriers or those
which are dealing with serious health conditions. When this system is
implemented, the starting point of patient flow management moves
from the ticketing kiosk to a mobile device such as an android tablet or
IPad at the point of entry of your premises.
 This means instead of standing in the queue line in front of the
ticketing kiosk, your patients will be approached by your service staff.
All patient questions will be answered by the concierge staff.

47.  MARVEL is applicable to facilitate the most simple to the most complex
client flow in a particular government service center.
 MARVEL is user friendly. Corporate and Government Service Centers
benefit from the feature rich Marvel queue system to serve all current
and future needs. It’s flexible and user friendly characteristics has made
Marvel the first choice solution for client flow management in
corporate and government service centers and associated
departments.
 Even if Marvel is not readily featured to meet business expected needs,
we can still twist to understand your customers and business needs.

48.  Serving large number of students with unpredictable types of services
is quite a challenge. However since majority of activities require
students to complete transactions in student services centers, an
assurance that all students are served accurately and timely is a must.
 MARVEL is a cost-effective solution for student service centers. It saves
your operational budget by minimizing the work on your staff’s side
while improving the quality of services provided to students.

49.  Customers such as logistics companies car dealers, repair garages,
factories loading and unloading yards, water tanks distributors, need
outdoor queue system to facilitate the influx of cars to their outdoor
facilities.
 MARVEL has developed and installed outdoor system with high
brightness displays up to 7500 nits in mono or full colour versions.
Workflow of such systems can be customized according to customers
needs.