ViaSource Solutions is an industry leader that has been providing inbound and outbound contact center solutions since 2009. They offer both US-based remote agent services and nearshore brick-and-mortar contact centers to provide a compelling pricing model. ViaSource currently handles over 14 million inbound calls and 4 million outbound calls annually for clients in various industries such as healthcare, retail, and education. They aim to exceed client expectations through innovative solutions using advanced technology and best practices.

1. Strategic Partner in Your Success
ViaSource Solutions is an industry leader that has been providing Inbound Contact Management Solutions and Outbound Programs to the business
community since 2009. We offer several contact center options including; US remote agent expertise and near shore brick and mortar solutions
resulting in a compelling pricing performance proposition. Our current base of 350+ agents currently handle over 14 million inbound calls and over 4
million outbound dials per year and many of our select clients have been with ViaSource for over 4 years. Our unique model allows us unlimited
capacity to support our clients. We earned our leadership position by providing innovative solutions leveraging advanced technology and best
practices calculated to exceed our client’s performance expectations.
ViaSource Solutions: Solutions Offered - Business to Business - Business to Consumer
 Inbound and Outbound
 Customer Care Support
 Sales, Up Sells and Cross Sells
 Lead Generation
 Outbound Customer Outreach
 Live Transfer Leads
 Appointment Setting
 Customer Surveys
 Lead Qualification, Satisfaction and Retention
 Help Desk applications
 Pre-collection/First Party Payment Reminder Calls
 Multilingual, all services provided in English or Spanish and others
ViaSource Solutions: Industries
 Healthcare
 Direct Response
 Medical Products
 Retail
 Energy and Utilities
 Telecom, Cable and satellite
 Education
 Travel and Hospitality
Our Solutions Include:
 Our management and staff are dedicated professionals with the expertise to
add value to your marketing efforts.
 Our recruiting and onboarding process has been rated as being "powerful and
efficient" which allows us to recruit and train agents to most any spec and have
them productive in a short period of time.
 Our commitment to SaaS and applications "in the cloud" allows us to adopt
new processes rapidly while ensuring quality delivery and scalability that is
significantly above industry norms.
 We maintain strict compliance with all TCPA and DNC regulations.
 Our efficient operating structure can ramp new programs quickly and efficiently.
ViaSource Solutions: Differentiators
 Management and Staff - Dedicated professionals who deliver a great customer experience while achieving sales, up-sell and cross-sell goals
 The Remote Agent Model - ViaSource Solutions has mastered the unique operational and management functions of this model.
 Near Shore Brick and Mortar – We have project management personnel in near shore locations and provide superior multi-channel Customer
support, lower cost labor and superior operational performance.
 Transition Management - Transition Management is in our DNA. Our management team has years of experience in both Brick and Mortar and
Remote Agent environments. We understand the needs, apprehensions and questions when presented with the transition plan.
 Cost Structure - Services are priced within a range that makes provides a financial win for our clients. We know how to deliver results within a
cost structure that works for our clients.
 Connect First Operating Platform - Connect First is the premier cloud based platform in the call center industry and includes all of the
functionality and features needed to deliver reliable, scalable results to our clients.
Frequently Asked Questions
How long has your company provided contact center services?
We have been in business since the late 1990’s and our principals have over 40 years of contact center experience.
Does your contact center support 24/7 operations?
Yes we operate 24 hours a day, seven days a week including holidays.
Do you have multilingual capabilities?
Yes, we have bilingual agents who are fluent in English and Spanish, English and French, English and German, English and others. With our custom
designed recruiting and on-boarding system we can source, recruit, and train any bi-lingual agents needed!
For More information
Call or email Len Linton - 877-404-5639 llinton@viasourceos.com - 223 East Thousand Oaks Blvd. Suite 222 - Thousand Oaks, CA 91360
www.viasourceos.com