Customer-centric, performance-driven and entrepreneurial management professional; powered with more than 15 years of progressive leadership experience in full-service hospitality operations. Possess stellar reputation in directing all facets of the industry utilizing broad background in providing hands-on leadership and transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operational success. Available for travel and relocation.

1.
Yasser Kamel
16 Wehda Street, Giza
Cairo, Egypt
M +201 2274 55551
yasser.kamel@hilton.com
SUMMARY
Customer­centric, performance­driven and entrepreneurial
management professional; powered with more than 15 years of
progressive leadership experience in full­service hospitality
operations. Possess stellar reputation in directing all facets of the
industry utilizing broad background in providing hands­on
leadership and transforming high­potential staff into outstanding
leaders demonstrating the creativity critical to financial and
operational success. Available for travel and relocation.
EDUCATION
BA English Literature 2000
Faculty of Alsun
University of Ein Shams, Egypt
PROFESSIONAL DEVELOPMENT:
see p.3 for comprehensive list.
EXPERIENCE
Director of Operations, Hilton Taba and Nelson
Village
Taba, Egypt — 2013­now
Oversee the entire operations of a lodging establishment:
Observe staff performance, conduct various evaluations and
coordinate action plans for all areas found deficient; track progress
and follow up to ensure all areas meet or exceed established
standards.
Oversee the Brand Standards audit and follow up with all relevant
areas to ensure compliance.
Coach, motivate and develop all managers and team members.
SKILLS
Languages​: Arabic ­ Mother
Tongue; English ­ Fluent; French:
Fair.
Management​:
* Plan preparation, revenue
projections and cost analysis
* Negotiating and analysing skills
* Planning, organisation and time
management
*Ability to work under pressure
*Controlling expenditure
* Problem solving and

2. Manage and review daily, weekly and monthly department budgets
and costs.
Coordinate major capital projects and property improvement plan
(PIP) involving various departments and provides guidance until
project completion. Implement processes in a timely fashion and
follow up with appropriate parties to ensure deadlines are met.
Analyse monthly statement of operations and prepares written
comments regarding the monthly statement of operations for the
General Manager’s review.
Participate in corporate activities and meetings as requested
Accomplishments
● Blue Energy Award : Hilton Taba 2013
● Connie Award : Hilton Taba 2013
● Driving Value Award : Hilton Taba 2013
● F&B Award of : Hilton Taba 2013
● MENA Travel Award: Hilton Taba 2014
● MIR Award: Hilton Taba Q4 2014
● Catch Me @ My Best Award: Hilton Taba 2014
Front Desk Manager, Hilton Sharm Dreams Resort
Sharm El Sheikh, Egypt — 2010­2013
Supervise all front office personnel and ensure proper completion
of all front office duties. Direct and coordinate the activities of the
front desk, reservations, guest services, and telephone areas.
Prepare monthly reports and budget for front office department​.
Accomplishments
● Blue Energy Award: Hilton Sharm Dreams 2011
● Connie Award: Hilton Sharm Dreams: 2012
Front Desk Manager, Hilton Pyramids Golf Resort
Cairo, Egypt — 2005­2010
Training Coordinator, Hilton Pyramids Golf Resort
Cairo, Egypt — 2003­2005
Front Desk Clerk, Hilton Pyramids Golf Resort
Cairo, Egypt — 2001­2003
Front Desk Clerk, Iberotel Palm Beach Resort
Hurghada, Egypt — 2000­2001
decision­making
*Identifying the strengths and
weaknesses of team members and
delegating responsibilities to
capitalise on individual skills as
well as motivating team members
to achieve organisational
objectives
*Experience in dealing with people
from different cultural and able to
build and maintain contact
relationship with people
REFERENCES
Shall be provided upon request

3.
PROFESSIONAL DEVELOPMENT COURSES AND E­LEARNING
SHINE 4D Program
Joined SHINE 4D “ GMDP 2” in March 2010 and successfully completed the Program in May 2011
Hilton Int’l Development Programs
● Proactive Leadership course “PAL”​, Hilton Green Plaza, from May 2nd till May 7th, 09.
● Site Inspection Training​, Hilton Pyramids Golf Resort, Feb 2009.
● Effective Business writing,​ Hilton Pyramids Golf Resort(Thomas Howl from Management Center Europe), Nov 26th, 27th,
2008
● Effective Negotiation Skills, ​the Ramses Hilton (Paul Hardy from IANS), ​ ​Nov 4th – Nov 6th, 2008
● First Aid Training , ​July, 2008.
● OZ Principles course,​ March, 2008.
● MAP ; Management Awareness Program,​ March 2007.
● Effective Presentation Skills​, Nile Hilton (Thomas Howl), Management Centre Europe, on June 2nd and 3rd, 2004
● Effective Appraisal for License to Review,​ 29th & 30th Sep, 2003.
● Effective Interviewing for License to Hire, ​ Nile Hilton (Ayman Madkour), 24th, 25th & 26th June, 2003.
Middle East & Asia Pacific Development programs
● Industrial Safety Training, ​ 01st – 06th Dec, 2003.
● Cross­Exposure training, ​Ramses Hilton, 15th ­ 24th March, 2003.
● Service Excellence​, Ramses Hilton, 24th March, 2003.
● Train the Trainers Course​, Hilton Pyramids Golf Resort (Ayman Madkour) 21st , 22nd and 23rd July,2002.
● Pre­opening operational Training​, Hilton Pyramids Golf Resort (Roland De Lange & Ahmed Seif from Hilton
International), 17th November 2001­14th December 2001.
● Fire Training, ​the Civil Defence Authority.
E­learning ​: Hilton University; successfully completed courses in the following areas:
● People Management
● Communication
● Finance
● Business Development
● Sales & Food & Beverage