1. Yasser Ibrahim Abdel Gawad Sukkar
First Settlement, Banafseg 4, Villa 135. New Cairo, Egypt
Tel:+20 10 8088 800
Email: sukkar.yasser@Gmail.com
Yasser.sukkar@nbe.com.eg
IT, General Manager, Strategic planning and Service management
CAREER OBJECTIVES
Well accomplished IT professional offering 24 + years of experience in delivering IT services against variety of
Service Level Agreements, ITIL concepts deployment, IT/ Core business alignment and strategic planning, contract
negotiation and establishment and Project Management; via utilization a considerable amount of Managerial soft
skills:
Is seeking for a challenging senior position across Financial Services and Banking sectors, Oils and Gas,
Pharmaceuticals, Construction, Media and Production Sectors, Governmental sectors.
SUMMARY OF QUALIFICATION
MBTI : [ENTJ] Personality.
Talented and accomplished IT professional with vast international exposure in high quality performance, ongoing
maintenance, planning and scheduling progressive training plans for subordinates as well as projects teams
forming, resource planning, forecasting and personnel management experience. Extensive experience in working
across all phases of the Projects Development Life Cycle including; financial planning and operation analysis and
reporting. Adept at performing Installation and configuration of all infrastructure aspects, ongoing QC and
improvement of used systems, system security / enhancement, system interfacing & implementation, fault reporting
and resolution, systems & Act documentation. Managing and running customers help desk. Successful track record
of interacting with clients for gathering requirements and delivering a leading edge technology solutions that match
client / business requirements. Holds high personal standards and integrity, and consistently leads cross-functional
teams to achieve organization’s strategic objectives, in addition to a well-established knowledge in Technical and
business Architecture. And highly rated in 360 degree Leadership feedback and personality grid analysis
reported by third parties
Areas of hybrid technical and business expertise include:
Decision Support System Project Management Forecasting and Analysis
Negotiation Management Strategic Planning Communication Management
Crisis and Risk Management Technology Evaluation Training and Development
Project Implementation Relationship Management Re-engineering Business Process
Change Management Staff Motivation & Mentoring Product Analysis & QC / CA act.
Strategic Management Budgeting & Costing Trouble-Shooting & analytical Skills
EDUCATION
Change Consultation “Certified Practitioner in focusing leadership organizational activities 2009”
Change international Consultation
Master of Science - in Business Information Technology & Engineering, (BIT MSc) Mar 1997 – Sep 1999
Middlesex University UK
Bachelor of Arts, Faculty of commerce Sep 1985 – May 1991
Cairo University
Diploma in Computer Science Jan 1989 – Aug 1991
American University in Cairo, Adult education Centre
Secondary school graduation
Sep 1984 – Jun 1985
Orman Secondary School
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2. CAREER HISTORY
Head of ITSM, CSI sector, National Bank of Egypt 2013- till present
• Creating a centralized Organization of ITSM, CSI functions for to cross matrix IT / Business activities
• Developing, implementing ITIL functionalities alignment using ITSM in filed actualization technique
• Deployment of ISO 27001, PCI, and initiating ISO20000 approach in line with internal policies and procedures
• Hindering the unplanned Changes, initiation via deploying restricted communication and workflow of approvals
• Increased the focus over strategic services, by enforcing ITSM related compliances and KPI’s over its SLA’s
• Initiate Continuous Service Improvement approach centrally instead of working in silos among IT divisions
• Initiating PC recycling project (saves nearly 30M EGP, per year for 3 years) by deploying upgrade kits
• Initiating NBE , IT Global contract review for reducing running costs and optimizing on shelf purchased systems
IT, Director SSTG, Tech, Support (systems & Apps), National Bank of Egypt Nov 2010- 2013
• Induction policies and procedures in Shared service Technology group in line with NBE strategies
• Review, re-construct the organizational structure to match the processes and procedures
• Review and direct running platforms, applications, projects
• Scope, size, and actualize specialities maps to correspondent compliances tracks
• Full handling of IT, Operations Pillar with all its departments including restructuring and revamping
• Re-map all workflows and re-enable the Operations department enforcements and criticality
• Handle IEMC with 7 years blocked tracks in NBE, reaching finalized approach of (NOC) project closure
• Provide a wide gap analysis for current and to-be covering all IT scope of activities in form of ITSM
• Finalize a re-organization and Road map of ITSM actualization involving all concerned OU’s
• Initiating the ITSM sector with NBE wide implementation project.
IT Strategic Planning and Integration Manager, RWE Dea, Egypt Jul 1997- Nov 2010
• Accountable for aligning the MIS/IT with the core business needs; increasing the dependency on IT within the
company OU’s and the ROI using value added presentations and reports.
• Multitasking various activities such as Mid-range and long terms systems integration planning and
implementation, handling projects, the coordination, unifying the company portals and information pools.
• Efficient in minimizing data-mining consumption time through enhancing the information pool structure.
• Controlling and monitoring consoles for standardizing working environment for more than 1500 users.
• Developing designs, planning and implementing the firs CAT7 wiring system in the Middle East 1999.
• Responsible for maximising R.O.I factor on the investment by applying parallel analysis and integrating used
systems.
• Assisting EGPC (oil & gas Governmental party for foreign companies) in enhancing the existing infrastructure
and providing consultation service in timely fashion.
• Analysing, standardising and implementing the company H/W profile and developing the organization’s
standard basket for H/W.
• Articulate in developing the organization’s S/W and O/S standards and interoperability schemes; central
consolidation of S/W, O/S, and services needed for the daily and long term operations.
• Working closely with and coordinating the midrange and long term plans with the head offices.
• Participating in the IT global steering committee of the organization; implementing consolidated applications,
and H/W portfolio of the company.
• Involved in the planning, design and implementation of the global nature projects.
• Responsible for writing and updating unit job descriptions and makes recommendations on staff classification,
modification and development.
• Expert in providing and revising training plans for IT staff, and recommends professional development
opportunities to supervisees.
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3. • Plan, implement, and lead change management and management change projects and related migration and
effects.
Early Career Snapshots
Senior System Engineer Jan 1996 – Jun 1997
American Chamber of Commerce (Egypt)
System Engineer, Enterprises Control Unit (ECU). May 1996 – Nov 1996
Microsoft Corporation
Product Support Engineer Dec 1995 – May 1996
Microsoft Corporation (Microsoft Egypt)
Technical Support Engineer Sep1992 – Nov1995
Regional Information Technology Institute
Major responsibilities handled across early career path:
• Handled business association’s site connection and planned an estimate design for the site that will be
connected to Business link.
• Meticulously secured and encrypted the web site and as well as installed firewall and proxy server in as a
security layer for Browsing and e-mail and administration process for users accounts.
• Provided knowledge and cultured the market and Microsoft partners with the latest solutions.
• Coordinated with the project System integrator in the inspection and designed phase of Business Link project.
• Responsible for the business link project in the area of hardware/software by means of maintaining and
standardizing.
• Actively participated in analysis and designing solutions for some companies as part of Microsoft consultant
activities.
• Managed technical support activity for all legal Microsoft users in terms of desktop application support and high
end Microsoft product (Windows NT, MS-Mail server, etc).
• Maintained and supported the Software/hardware; developed and built the RITI’s database.
Technical Experiences:
• C++ programming language for internal database design.
• Windows / Linux platform support and implementation (all versions)
• High measured skills in all Desktop applications (implementation, integration & support)
• Specialized in Windows NT server, Workstation, MS-Exchange, and IIS 3.0 deployment and support
• MS-SMS servers’ thoroughly support and implementation.
• MS-Exchange support and installation for local and enterprise (All versions)
• IIS deployment and security establishment
• Intranet/Internet connectivity design and implementation
• Proxy servers / VPN/ & DMZ planning, Design handling and implementation
• Experienced in SSADM for systems analysis and design, SELECT case-tools in database design.
TRAINING AND CERTIFICATES
Training
Window NT Server 3.51, 4.0 in Microsoft Dubai Mar 1995
Networking Essentials self based study April 1996
System Analysis and Design Methodology (SSADM) + project (MSc studies) May 1997
Dbase Design + Project (MSc studies) Jul 1997
Knowledge based systems + Project (KAPPA system) (MSc studies) Aug 1997
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4. Water fall analysis methodology (MSc studies) Oct 1997
Strategic planning and Business Decision Support. (MSc studies) Jan 1997– Jul 1999
Information Technology Strategic Design + Research (MSc studies) Jan 1998
SSADM Analysis methodology, using CASE tools applications (MSc studies) Feb 1998 - Mar 1998
Continue Training
E-Commerce + Research (MSc studies) Mar 1998
Networks design and implementation synergy training Aug 1999
Cisco ICND (Internetworking Cisco Network Design) Synergy training May 1999
Cisco CND (Cisco Networking Design) Synergy training Jun 1999
Cisco ACRC (Advanced Cisco Router Connectivity) Synergy training Jul 1999
Master research Thesis in Systems Information Technology Aided and
TCP/IP Networking (routing & Switching) Synergy training Jan 2000
Cisco certification CCNP Self based training Nov 2003
Graduate School of Banking (Wisconsin, Madison) Aril 2015
Certifications
Certified Specialist in Windows NT 3.51 servers (support & implementation) Apr 1994
Certified Specialist in Windows NTWS 3.51 (Support & Implementation) Feb 1995
Certified Specialist in MS-Windows 95 Core Technology Feb 1995
Certified Specialist in Networking Essentials Feb 1995
Core System Engineer as certified from Microsoft MCSE Mar 1995
Certified Focus Leadership 12 months infield training (CI, International) 2008 till 2009
MAJOR ACCOMPLISHMENTS
Professional Contributions:
• Efficiently conducted investigations into system failures and developed and implemented programs to prevent
re-occurrence.
• Competently directed the maintenance and enhancement of the equipment and facilities including applying
corrective techniques to effect improvements in equipment reliability.
• Highly experienced in updating multiple internal and external databases and trackers for the department to
identify problems and solutions.
• Ably selected the appropriate technology solution to meet the business requirements, and employ suitable
tools, techniques, and methodologies in accordance with the process.
• Possess firm sense of accountability and ownership for end-to-end project lifecycle and solid knowledge of the
tools and elements of project management.
Project Management:
• Developed and implemented initiatives with the successful integration of outsourced teams.
• Maintained and reviewed systems which impact process safety (procedures, process change, refresher
training, new installation training, etc)
• Experienced in briefing definition of service level agreements (SLA’S) related to contracted services.
• Played a pivotal role in managing the IT Service Delivery team, taking responsibility for service desk, desktop
support and application support.
• Meticulously ensured SLA’s are achieved and client expectations are met or exceeded.
• Deftly ensured that systems, processes and methodologies as specified are followed and ensured effective
monitoring, control and support of service delivery.
• Steered a key role in providing reports to an agreed schedule (or on request), including management and
account performance reports.
Executive Leadership & Supervision:
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5. • Articulately demonstrated excellent interpersonal skills across all levels including management, employees, and
external agencies. Genuine team player; committed to organisational success.
• Proficient and well accomplished in developing and facilitating workshops and training courses.
• Proven ability to lead organizations through turn around, critical start-up and growth strategies.
• A hands-on leader, experienced in motivating and developing teams, resourceful, adaptable and strongly driven
to deliver results.
Team Building & Management:
• Engaged the organisation in delivering training and coaching to all staff in line with business objectives and
relevant issues and inspired the committed team to move in an evolving direction.
• Managed planed and scheduled training courses and overseen all personnel to ensure each person had the
correct training for their job description.
• Excellent skills in recruiting and monitoring performance and conducting regular appraisals to employees.
Client Services/ Management:
• Established rapport and partnerships with different clients to coordinate their needs and requirements.
• Excellent inter-personal and communication skills and liaised with different customers’ needs and requirements.
• Recognized skills in developing market saturation opportunities for newly introduced products and services.
• Attended client service review meetings on quality and processes on Help Desk, Performance of the service
delivery team, Internal management meetings on operations, development, governance, resourcing, inter and
external communications.
• Change, Release, Monitoring, OLA, SLA, and CSI in field and functional implementation and workflows
• Actualization of compliances i.e. ISM, ISO, ITIL concepts establishment and operational deployment.
PERSONAL DETAILS
Date of Birth : 11th
January 1968
Nationality : Egyptian
Gender : Male
Marital Status : Married
Languages : English (Very good, (W/R/E), Arabic (MT) and Basic German (L)
References available upon request
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6. • Articulately demonstrated excellent interpersonal skills across all levels including management, employees, and
external agencies. Genuine team player; committed to organisational success.
• Proficient and well accomplished in developing and facilitating workshops and training courses.
• Proven ability to lead organizations through turn around, critical start-up and growth strategies.
• A hands-on leader, experienced in motivating and developing teams, resourceful, adaptable and strongly driven
to deliver results.
Team Building & Management:
• Engaged the organisation in delivering training and coaching to all staff in line with business objectives and
relevant issues and inspired the committed team to move in an evolving direction.
• Managed planed and scheduled training courses and overseen all personnel to ensure each person had the
correct training for their job description.
• Excellent skills in recruiting and monitoring performance and conducting regular appraisals to employees.
Client Services/ Management:
• Established rapport and partnerships with different clients to coordinate their needs and requirements.
• Excellent inter-personal and communication skills and liaised with different customers’ needs and requirements.
• Recognized skills in developing market saturation opportunities for newly introduced products and services.
• Attended client service review meetings on quality and processes on Help Desk, Performance of the service
delivery team, Internal management meetings on operations, development, governance, resourcing, inter and
external communications.
• Change, Release, Monitoring, OLA, SLA, and CSI in field and functional implementation and workflows
• Actualization of compliances i.e. ISM, ISO, ITIL concepts establishment and operational deployment.
PERSONAL DETAILS
Date of Birth : 11th
January 1968
Nationality : Egyptian
Gender : Male
Marital Status : Married
Languages : English (Very good, (W/R/E), Arabic (MT) and Basic German (L)
References available upon request
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