1. Scott M. Wong
3110 Sonora Mesa, San Antonio, TX 78232
(210) 365-8787
swongmanagement@gmail.com
Operations and Project Management Professional
Contract Management : Service Excellence : Customer Relations
A self-directed,qualitydriven, resourceful leaderwith strongcustomerrelation andteam building skills.
Proven ability to leadteams, negotiatecontracts,andresolveissues in orderto achievebusinessobjectives.
Corecompetenciesinclude:
 ProjectManagement  Vendor Relations  BusinessPartnerships
 ConstructionOperations  Multi-siteOperations  Inventory Control
 TechnicalProjects
 Negotiations
 Policies/ Procedures
 ADA Compliance
 Cost Reduction
 ClientServices
Achievements
ProjectManagement–Responsible fordirectingcontractorstofulfill requirementsneededtoinsureall
state regulationsaremet. Currentlycompleted theconstructionofa new$6.5 M administrationandmiddle
schoolcomplexaswellasthe courtyardandlower schoolremodeling.Completeda $1.8M complete
apartmentcomplexrehabforassisted living for seniors.Also responsible forthe successfuldevelopment
andoperation of 23 diagnostic imagingcenters;from groundbreaking,construction,equipmentinstallation,
to dailyoperations.Results:Successfullycompletedeveryprojectwithinbudgetandtimeallowed.
Teambuilding -Reorganizedtheserviceteam in orderto re-establishrelationshipwithoneof the largest
hospitalsystems in San Antonio. Results:Generated salesofadditionalequipmenttotalingover$800Kand
an extensionof servicecontractvaluedover $400K/year duringthefirst year.
CustomerSupport-Reorganized servicedepartmentinorderto resolve customerissuesduringinitial
servicecall.Results:Theabilityto acquiremajorgovernmentcontractforSan Antonio’s 3 Air ForceBases,
valued at $75K/year.Grewbusiness60+%in 2 years to become largestprivatelyownedofficeequipment
sales/servicein the SanAntonio areawith salesand servicerevenues of over $500K/year.
ContractNegotiations -Created innovativeservice contracttermstoreducecostandroutine equipment
downtimeusingpre-paidOT hourspurchasedatasubstantiallyreducedprice. Results:Retainedover$8M
in potentiallylost revenue by having routinemaintenanceperformedafterhours.
InventoryControl -Evaluated existingservicecontractandinventory andcanceledcontractsonoutof
date andmissing equipment.Results:Inventoryis currentwithscheduledreplacements,byupdating
inventory; over $45Kwas saved duringthefirst year alone.
VendorRelationships-Mediated betweenthebusinessand multiple vendorsandcontractorsonall
issuesconcerning serviceandequipmentmovementbybuildingrapport,andcreatingapositive working
relationshipwithmutualtrust andsupport.
Results:All issueswereresolved without the needof involving executive managementtothe satisfactionof
allparties involved.
Organizational Development-Created andorganized databaseforover 400piecesof biomedical
equipmentanddiagnosticimagingequipmentthatincludedmake,model,serialnumbers,manufactured
dates, software version, and equipmentspecifics.Results:Enabled businesstobe compliantwithover 10
insuranceproviders,enablingbusinessto provide carefor morepatients,generatingmoreprofits.

2. ScottM. Wong swongmanagement@gmail.com 210-365-8787 Page2
Professional Experience
ProjectManager-St.GeorgeEpiscopal Churchand School 2013-2015
Responsiblefordeliveringon budget($6.5M)a newAdministrationBuildingandMiddleSchool. Liaison
betweenSt. Georgeandcityofficials,municipalities,andgeneralcontractor. Provideddirectcontacttothe
City of Castle Hillsto discussandredesignthe propertieswaterdetentionpondin order to meetFederaland
State regulationandto preserve numerousOaktreeson the property. Also provided insightto project
omissionssuchasparkinglot lighting,surfacewaterdrainage,courtyardremodeling,andsecurityfencingto
the property. Meetbi-monthlywith churchandschool boardtoprovideprojectstatus andrespondto
questionsandrequest changestothe generalcontractor.Discoveredandresolvedarchitecturaland
engineeringdiscrepancieswithgeneralcontractorandtheirsubs.
Responsibleforensuringthe vision of St. Georgecomestofruition.
ProjectManager-A&JJohnson Properties,LLC 2012-2013
Oversaw $1.8M apartmentrehabprojectconsistingof68units, mainofficebuildings,sewerrenovations,
andparkingstructures. Projectconsistedofcompletetearoutof several units for asbestos abatementand
convertingthem to be ADA compliant.Monitoredsub-contractorsandresolvedcomplianceandconstruction
issuesto ensurework wouldbecompletedonschedule.Responsibleforcollectingtheinformationprovided
to State andFederalagenciesforgrantsissuedto the managementgroupforsubsidiestowardsthe project.
Drafted detailedas-builtplansshowingnewsewer,water, and electrical linesinstalledontheproperty.
Sabbatical-Tooktimeforfamily, rest, andrelaxation.Started full timejob searchendof 2011.
RadiologyProjectManager-South Texas RadiologyImaging Centers 2004-2010
ResidentProjectManagerforthe constructionof5 newimagingcentersandtheremodelingof15others.
Worked with various generalcontractorsandtheirsubson a dailybasisin orderto resolve uniqueproblems
arisingfrom the installationof largemedical equipmentandprocedurerooms.AlsoinsuredallFederaland
State regulationswhereobserved duringallprojects.
As RadiologyProjectManagerI oversaw the dailyoperationsof 23 out-patientimagingcenters,aswellas
the repairand maintenanceofall diagnostic equipment. Managedservicecontractstotalingover $7M and
an equipmentinventorytotaling inexcessof $23M.Provided yearly budgetsfor equipmentservice and
maintenancetoCEO,CFO,COO, andBoard. Negotiatedpricingforservicecontractsandequipment
purchasing.Consistentlykept CEO andCOO informedof the progressof all projects. Assisted withthe
protocolsandequipmentusedfor clinicalstudies.Assisted in the implementationofPACS to referringand
staff physicians.
ServiceTeamCoordinator -GEMedical Systems 1998-2004
Field serviceengineer forx-rayequipmentformultiplemanufactures.ManagedlocalPM (Preventive
Maintenance)team whichwasawardedasbest in the nationfor 2 years (1999-2000).
As ServiceTeamLeader Iserved as the service liaisonbetweenGEandthe MethodistHealthcare
System.Assisted with the installationof medical equipmentattheir hospitalsand with several exam room
constructionsandremodeling.Assignedto service diagnostic medicalequipmentinallmodalities.
Developedserviceprotocolswhichwereusedto re-establishrelationsbetweenthetwo, resultedina
renewedservicecontracttotalingover $800Kannuallyandsales of over $1M.Presidedover quarterly
meetingswithhospitalexecutiveofficersandstaff to report progressandfield issuesthat mayarise.
Collaboratedwiththehospitalsradiationsafety officerof resolve safety and complianceissues. Chaired
positionsfor OSHA, RadiationSafety, andEHS compliance.
ServiceSupervisor -Documentation 1987-1998
Serviced copiersandfax equipmentforseveral manufactures.Mentoredserviceteam andresolvedservice
andcustomerissues.Assisted salesteam with equipmentknowledgeandwithcustomerrelations.
Developedtrainingandservice protocolsfornew employees. Served as a customerrelations repto resolve
alldisputes andissuesfor the company.

3. ScottM. Wong swongmanagement@gmail.com 210-365-8787 Page3
ServiceManager -Felco OfficeSystems 1984-1987
Served as servicemanagerforthe Ricohdivisionat Felco.Repairedcopiersandfax equipment.Trained
newemployeesandsupervised serviceteam. Instructedclassesto improveserviceand troubleshooting
techniquesinorderto satisfy customers.Instructedthe salesdepartmentonthe use and featuresof allnew
equipment. Providedevaluationsfor serviceteam to monitortheirdevelopment. Resolvedall customer
satisfactionissuesandprovided supportfor both salesandservice. Awarded service technicianofthe
monthseveral timesas wellas service technicianofthe year.
Field Engineer-PitneyBowes 1982-1984
Functionedasserviceengineerrepairingmailingequipmentandcopiers.Self-motivatedandself-trainedon
allequipment.Only1 of 3 engineersinthe San Antonio Regionwiththe skillsto repairsallequipment
offered by Pitney Bowes.Thismademeinvaluabletothe localoffice,givingthem the abilityto always have
someoneavailableforservice.
Education /Professional Development
□ Professional Project Management Certification (PMP) ( in progress)
□ Radiology and Fluoroscopy Theory
□ Basic X-ray Systems
□ GE MST X-Ray Systems
□ GE Advantx X-Ray Systems
□ GE AMX Portable X-Ray Systems
□ GE Customer Relations/Contract Negotiation Skills
□ Siemens Sirescope X-Ray Systems
□ Radiation Safety
□ Blood Borne Pathogen Safety
□ Toshiba Copier and Fax Training- multiple models
□ Toshiba Customer Relations Skills
□ Ricoh Copier Training- multiple models
□ Mita Copier Training- Model 513z
□ Pitney Bowes Copier and Mailing Equipment Training- various models
□ CBM College, San Antonio - Associates Degree
Referencesand Referrals AvailableUpon Request