Presented by Alicia Eason-Smith, PMO Manager, The Coal Authority Presentation Synopsis: “If no mistake you have made, yet losing you are, a different game you should play” Master Yoda Setting up a PMO is easy. Delivering the benefits of a PMO is not. If you don’t deliver benefit, the business will at best question your existence and at worst, forget you exist. Our PMO journey has been bumpy, from a positive start, to a questionable mid-section (much like the Star Wars franchise) through to an optimistic future. We face a challenge familiar to all, that of reinventing our PMO to suit the changing business environment and continuing to demonstrate value. Although our organisation is small we run a diverse range of projects, from large scale mine water treatment schemes to software development that supports our mining reports business. The PMO has to adapt and reinvent itself to accommodate the different types of project, and the stresses of business change, yet at the same time guide the business – sometimes encouraging them to adopt best practice they didn’t know they needed! Through a case study of our own organisation, this presentation looks at how the key to a lasting, successful PMO implementation is culture change to engender support from the business you are serving, and above all, the need for championship at an executive level. We examine how if those vital ingredients are missing, the business won’t fully understand how to place a PMO, promote it, or leverage the capability within it.