Review Of Literature On Restaurant Service

Review Of Literature On Restaurant Service
Literature Review In the past decade, China's demand for catering services witnesses a double–digit rise (HKTDC Research, 2013). According to the
restaurant markets in China report, it states that the demand for restaurant services will increase continuously at around 9% by 2023 (Reuters, 2014).
First, the increasing demand results from the fast development of society. Nowadays, people are able to improve the living standard and have more
disposable income. Middle–level citizens pursue the quality of life; therefore they patronize various restaurants and have different experiences. Also,
the increase in middle–level population with the purchasing power leads to the rise in eating out frequency (HKTDC Research, 2013). In addition, in a
highly competitive catering industry, the restaurant makes great effort to provide the...show more content...
The Zauo official website states (n.d.) that he owner not only constructs a big boat–shape dining and fishing area in the restaurant but also installs a fish
tank to create an unforgettable environment for consumers. Consumers are able to buy the bait and rent fishing rods for free. They are encouraged to
catch their favorite fish with a cheaper price instead of ordering the fish caught by the staff because the owner of the restaurant tries to promote this
special experience. The staff shares the joy with customers when they successfully catch the fish by beating the drum. Later, consumers can customize
the way of cooking based on the menu. Meanwhile, for those who are not interested in indoor fishing or don't have enough time, they can just order the
delicacy without fishing. This restaurant successfully attracts lots of families with children as well as foreigners. Zauo official website states that 90%
customers enjoy fishing in the restaurant. Undoubtedly, it is a place for eating, sightseeing and entertaining with
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Chapter II
REVIEW OF RELATED LITERATURE AND STUDIES
This chapter reviews related literature and studies which serve as a frame of reference for this study. This includes articles and published books.
Review of Related Literature and Studies (FOREIGN)
Customer's Satisfaction Customer satisfaction as noted by Tahir, Waggett, and Hoffman (2013), a "customer's perspective based on their expectation
and then subsequent post purchase experience". In other words, It is an evaluation of a product or service quality level in order to assess whether it
exceeds or fail to meet the customer's expectation. From the perspective of the students on a budget, it is likely that a good majority would prefer to
purchase food and dine in an establishment...show more content...
Based on the findings of this study, the following conclusions were drawn: (1) Majority of the canteens, managed by private individuals, were found to
only have moderately adequate facilities and equipment; (2) majority of the canteens were implementing self–service in food serving; and (3) problems
in canteen operation were the lack of personnel, lack of time in food preparation, source of water supply and pupils' food

Peer Review Essay Feedback
After meeting with my peers about my essay feedback some suggestions that were given to me was to write my essay in past tense and to move my
central idea towards the end of the first paragraph. When I first walked into the conference and my peers read my essay I felt like my essay was
horrible and all over the place. After receiving feedback from my peers, my essay wasn't as bad I thought it was. The feedback my peers gave me was
actually pretty less and easy for me to fix and work on. The feedback that my peers gave was citing my sources inside my essay and just finishing up
my conflict paragraph. My peers liked my paper overall and said that is was organized and well explained. I think some of the things I will do to wrap
up my essay is

Literature Review Of Social Media
Literature Review Marketing Social media has been used as a major marketing platform in the past few years. Minton (2012) describes in detail about
how social media has become more effective in terms of different ways of communication. Minton (2012) mentions how social media has increased to
the point that it is now involved in the workplace. Many companies have utilized social media strictly for marketing purposes. Studies have been
conducted and results show that marketing through social media has led to more success with various companies. Careers Along with marketing, a
great amount of job opportunities hasopened up from social media. There are now classes that students can enroll in and earn degrees through certain
university systems. Cunningham and Craig (2017) discuss how social media entertainment is the new form of entertainment of this generation.
Amateur video creators on YouTube are eventually transformed into professionals. Users are creating entertaining content that is relatable, modern and
helpful to a large audience. Specific content such as comedy, gaming, and tutorials are the most trending videos on social media. The authors describe
the positive effects that social media entertainment provides to users in terms of career opportunities. Social media entertainment is arguably the most
common medium for entertainment. Social media has also been known create several career opportunities for upcoming artists in the music industry.
Hiebner and Hiebner

Example Of Essay Peer Review
Research Essay Peer Review First, read through the document: 1.What is the central idea of the document? How do you know this? Is there a clear
sense of the purpose or thesis throughout the paper? a.The central idea of the document is new methods put into place for doctor shopping involving
opioid addiction. I know this because it states it in the thesis. Yes, the purpose/thesis is the new methods that are being put into place to prevent
doctor shopping and addiction of opioids. 2.Is the document well supported? Do you notice a synthesis of source material? Is it clear that where the
sources are from? a.The document is well supported. Yes, I notice a synthesis of sources. It is clear where the sources came from. 3.Look at the visual
...show more content...
The thing that would make this essay more informative is explaining the in–text citations a little more. Sometimes you jump right into a source without
introducing it first, that can get a little confusing as a reader. There were also a couple times that you ended the in–text citation, without explaining it.
So, introducing and ending in text citations would make the essay more informative. There were times that I was confused because it went from
talking about one source at the end of a paragraph to another source at the beginning of the next paragraph. 2.What would make this essay seem
more academically credible? a.Something that would make this essay more academically credible would be using more than four sources. You
have six sources listed on the works cited page, but in the essay, I only noticed that four of them were used. I would recommend if you do not use a
source in the paper, taking it off the works cited page. I did not see the first source "Arlotta" referenced in the paper. It seems like you really only used
the Center for Disease and Control, "Geebhart" and "Sansone." 3.What is the best feature of this document? a.The best feature about the essay is the
amount of statistics about doctor shopping involving opioid abuse is

Essay on Test Bias
In the helping professions such as psychology, counseling, social work and education, it is imperative that we as professionals understand tests and
be able to administer them properly to our clients or students. Tests should be carefully selected, as each has a purpose and as we are aware, there are
biases within various tests. A biased test is one in which there are methodical distinctions in the meaning of test scores correlated to different groups.
Most tests are well–formulated; however none are absolute. Tests are often administered to make substantial conclusions that will affect the lives of the
test–taker. The test–taker is unaware of these biases that are in favor of or in opposition of specific groups of people and the results...show more
content...
When discussing biases in testing, intelligence tests are highly discussed especially when addressing cultural bias. Culture, which is defined as the
belief systems and value orientation, including customs, norms, practices, and social institutions (Fiske, Kitayama, Markus, & Nisbett, 1998) has a
significant influence on all aspects of the individual, and problems can occur with instruments that do not consider cultural differences (Whiston,
2009). Many researchers have studied cultural bias of intelligence tests as they relate to African–Americans. As known, many instruments including
intelligence tests were designed to be administered to white or European Americans. Although cultural bias in testing does not focus only on
African–Americans, it is one focus group. Intelligence tests, which are also identified as cognitive ability and ability tests, are psychological tests that
were created to calculate cognitive abilities, such as reasoning, comprehension and judgment. However, they are often affiliated with inherited
attributes. In comparing intelligence tests with achievement tests, achievement tests are often correlated to educational opportunities and academic
experiences, which can affect test performance. Due to various concerns intelligence tests are commonly criticized for many reasons, test bias being
one (Jensen, 1980). R.J. Gregory (2004) stated

Peer Review Essay Examples
Without having someone else to look over your work, it is hard to realize what you are doing wrong. When someone else reads your paper,
especially having not read it before, they can easily identify your mistakes, whether it be punctuation or spelling errors. I strongly believe that when
peer review is taken advantage of and used correctly, peer reviews are extremely helpful, but, unfortunately not everyone takes it serious and gives you
the feedback that can really help you fix your essay. I had been rereading my Writing Project 1 essay over Philando Castile for other a week to make
sure it was to perfection. It wasn't until my paper went through peer review that I realized my mistakes. For example, one of my first sentences in my
essay made absolutely no sense because it was missing one word, but when I had been reading it myself, I had never even noticed that it was missing
the word. The sentence had said, "Castile, with his girlfriend, Diamond Reynolds, and her four–year–old daughter in the car, was over for a broken
brake light" (Straley 1). I had been reading the sentence as if the word,...show more content...
Once again, I had made mistakes I hadn't even noticed before. When my paper went through peer review, and I received feedback, I was told
something I had thought I had already done. I was told, "Commas need added in a few spots like after 'In fact, and Still," (Anonymous). Surely
when I went back to the essay there were not commas in some important spots, for example, "In fact about a third of students who take out student
loans never even graduate and receive their diploma" (Straley 3). Having a peer read your essay, can really help you find your grammatical errors.
When we read our own paper, we often read it as if the punctuation is there, even if it is not. When someone else reads it though, they can easily
identify these mistakes, especially when it is their first time reading your

CHAPTER II REVIEW OF RELATED LITERATURE Various literature, thesis, and theories were carefully read and studied by the researchers to
synthesized and relate different scholarly articles, journals, and other reference material to the present study entitled Customers Satisfaction to the
Service of Dasmarinas Water District. These related literature and studies gave concrete foundation to the research. Related Literature Customer
and Service According to Okoli (2007), customer is anyone who approached the provider to satisfy his/her needs while service is the trade
between provider and customer that has the responsibility to create or destroy the organization. In line with service is quality, which depend on the
result of the customers' comparison between expectations about service and perceived performance (Islam, 2011). Service is different from
product, and it is classified into three service dimensions, such as: intangibility, simultaneous delivery and customer participation (Ojo, 2011). For
Proompow (2013), he defined service quality based on its important factors, where he stated that: "The important factors of the service quality form
the word SERVICE. That is 'S' stands for satisfaction, 'E' stands for expectation, 'R' is readiness, 'V' is value, 'I' is Interest, 'C' is courtesy and 'E' is
efficiency." Customer Service From the words customer and service, customer service means going beyond what is expected in doing ordinary way
and adding value and integrity to

Example Of A Critical Review
A Critical Review of Music Therapy's Effect on Postoperative Pain, Anxiety, and Noise Satisfaction
Ross Tapley
University of Memphis
"The Effect of Complementary Music Therapy on the Patient's Postoperative State Anxiety, Pain Control, and Environment Noise Satisfaction" This is
a critical review of the article, "The Effect of Complementary Music Therapy on the Patient's Postoperative State Anxiety, Pain Control, and
Environment Noise Satisfaction". This study was printed in the Medsurg Nursing Journal in October of 2013. The authors are Tressa Comeaux and
Susan Steele–Moses. This critical review will analyze the experimental research paper in various aspects. The purpose of this critique is to determine if
the author's research...show more content...
Strengths and Weaknesses
The problem being researched is clinically significant. The purpose is clearly explained and identifies the reason for the study. The study did not
identify who was blinded to the patients, data collectors, or staff increasing the potential for bias. The hypothesis can only be partially supported due to
various issues regarding sample size, control manipulation, and the patient's reactions to a negative diagnosis. The training of the data collectors was
not clearly expressed. The data was collected ethically and consistently throughout the study.
Internal and External Validity
The instruments used measured indirectly and were not always reliable due to various issues with patients. Because the control group was not told to
change any behaviors some of the patients listened to music which tainted their responses. The instrumentation remained the same throughout the
study, but some participants found the questionnaire too disturbing to answer. The researchers did provide an adequate description of the measurement
methods and can find the extent of their errors.
Clinical

Literature Review
Part One: Customer Satisfaction
2.1.1Introduction to Customer Satisfaction:
Customer Satisfaction is one of the main topics rises recently. Before years there was a revelation of a customer service to concentrate on customer, to
treat with him in a better way, to please and fulfill his demands of the customer. In order to achieve that, researchers analyzed the customer population
then took random samples and after that generalized the results and came with procedures to treat and please the customers. The first thing is spark in
the satisfaction of the customer concept added to the private sector, later applied to the other sectors.
Customer satisfaction represents a set of business processes touching on all aspects of...show more content...
Cheefy defined it as ' the extent to which a customers' expectations of product quality, service quality, and price are met.'
The reality of Customer Satisfaction is in the eyes of the beholder – the customer. And all about how to meet the expectation of those customers and
even exceeding those expectations.
According to Business Dictionary definition it is 'the degree of satisfaction provided by the good or service of a company as measured by the number of
repeat customers.'
Or it is "the number of customers or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings)
exceeds specified satisfaction goals." (Paul W. and others, 2010).
Customer satisfaction can be experienced in a variety of situations and connected to both goods and services. It is a highly personal assessment that is
greatly affected by customer expectations. Satisfaction also is based on the customer's experience of both contacts with the organization and personal
outcomes.
Some researchers define a satisfied customer within the private sector as "one who receives significant added value" to his/her bottom line–a definition
that may apply just as well to public services. (Cengiz,

Example Of A Critical Review Essay
The study consisted of 395 students from the Australian National University studying a first–year psychology course of which 247 were female, 143
male, 4 as other gender, and 1 one was missing. The age of the participants ranged from 17 to 56 years of age (Вµ=19.7, Пѓ=4.6). Participants were
recruited through participation in a lab activity, however, all participation was voluntary without the use of incentives. Data was collected with the
awareness and informed consent of the participants. This study followed a between–subjects design, and the study itself was quasi–experimental. The
variable which was manipulated – the independent variable – was the presence of a childhood imaginary companion. The variables which were
measured – the dependent variables – were fantasy proneness and the frequency of self–talk....show more content...
The study was completed over the duration of a week by nine classes, each with approximately 30 students and was conducted online. Firstly, the
participants read an information sheet which briefly highlighted the study and its procedure. Following this, the participants completed a Creative
Experiences Questionnaire (CEQ), designed by Merckelbach, Horselenberg, & Muris (2001). This questionnaire aimed to measure the fantasy
proneness of the individual and involved choosing either 'yes' or 'no' to the given 25 questions. Then, the participants completed the Self–Talk Scale
developed by Brinthaupt, Hein, & Kramer (2009). This involved 16 questions with the selection of answers 1 (never) to 5 (very often), and was used
to assess the frequency of self–talk. The last task to complete was the Imaginary Companion (IC) questionnaire, of which the first part collected
demographic information such as age and gender. Proceeding this, a definition of imaginary companion was provided followed by questions relative to
imaginary

Sample Source Evaluation Sample
Source Evaluation 1:
Credible Author: Explain how or why the author should be considered an expert.
When we are considering sources for a research papers, it is not a wise thing to just jump onto the Internet and pull of the first article you see on the
topic, which may sometimes sounds legitimate. In this day an age, anyone can create a website and put their thoughts out there for the world to see.
To avoid taking information from authors that are not credible, writers should always research the author's background, their title, and the work they
have done in the past. Author Dr. Peter V. Hall wrote the first article used for this research paper, and this author is a credible researcher who is a
professor and director of urban studies program...show more content...
The second source obtained for this research paper title is, Cross–Docking: A Strategy to Enhance Supply Chain Agility. This article was written by
authors, Shweta Narang Arora, Dr. SM Anas Iqbal, and Dr.G.D.Gidwani, and all three of these authors have studied and work in the field of logistics,
and have done credible research for the international journal of logistics and supply chain management perspectives.
Reliable Publisher: Who is the publisher? What is the publisher's reputation? Has this source been published by a scholarly or peer–reviewed press? Is
this source available in trusted archives, such as subscription databases? If this is from a website, how stable is that website?
The publisher of this article is Pezzottaite Journals, and they are specialized in publishing quality research papers with series of multi–disciplinary
journals. The source has been published by scholar peer review, and was pulled by the APUS online library from the ProQuest website. ProQuest has
been a major assistant to school libraries across the world, this website uses technology to assist both students and Liberians in finding scholarly
information to perform

Online Review Essay
Referrals and recommendations are primary sources of law firm growth, and traditional offline recommendations are still commonplace. However, if
lawyers do not pay attention to social media and Google My Business online reviews and testimonials, your firm will remain stagnant while your good
standing dwindles. Now is an opportune time to pay attention to the online customers and respond to them. Their word of mouth is paramount to a
lawyer's future.
The Review
The approach for online reviews is to create a Google Account to access Google My Business and read reviews customers wrote about you and your
firm. With social media sites, search Facebook, Twitter, and Google Plus for reviews connected to your name or law firm. Search...show more content...
Neutral reviews are honest, providing the good and bad of the lawyer and/or firm. Not responding to or ignoring negative and neutral reviews shows
potential clients that you don't care about them or the issue. This will turn clients away from you and toward the competition. Generate good publicity
by responding to negative feedback. This shows potential clients reviews matter to you and your firm. It saves face to the company and your reputation
because you are trying to resolve the situation.
The approach to responding, however, should be professional, polite, and brief. Unprofessional behavior such as sparring with reviewers makes
lawyers unlikeable. The heated approach keeps the issue in the forefront, bringing mainstream media and additional people into the situation. The
unnecessary attention and exposure may lead to irreversible damage to brand image and legal action. Instead, write the review with empathy and
sympathy. Apologize for any issues caused on your end and vow to resolve the issue privately. Provide contact info. End the brief by saying comments
like yours help me improve and I will try to do better. Taking online reviews offline eliminates escalated online and media mudslinging so the issue can
fade and online reputation remains intact.
The Ugly
Some negative reviews exist due to reviews and testimonials have unfounded claims and exaggerated situations in their review. While some are

Customs and courtesies Essay
US Army Customs and Courtesies A custom is a social norm stemming from tradition and enforced as an unwritten law. A courtesy is a respectful
behavior often linked to a custom. A military courtesy is such behavior extended to a person or thing that honors them in some way. Military customs
and courtesies define the profession of arms. When you display military customs and courtesies in various situations, you demonstrate to yourself and
others your commitment to duty, honor, and country. And your professionalism and pride. As a new soldier and future Army leader, you must
recognize that military customs and courtesies are your constant means of showing that the standard of conduct for officers and Soldiers is high and
PARADE REST: Like "Attention", Parade Rest is a form of respect given to NCOs by those junior in rank. When a Senior NCO enters an area of
junior enlisted soldiers or cadets, the room is called to "at ease". All personnelshould immediately go to the position of "stand at–ease" until told to
"carry–on". Likewise, when speaking to an NCO, soldiers junior in rank or cadets, will maintain the position of "parade rest" until instructed to "stand
at ease", "at ease", or "rest"/relax. Things you should never do or say: Never criticize the Army or a leader in public. Never go "over the heads" of
superiors–don't jump the chain of command. Never offer excuses. Never "wear" a superior's rank by saying something like, "the first sergeant
wants this done now," when in fact the first sergeant said no such thing. Speak with your own voice. Never turn and walk away to avoid giving the
hand salute. Never run indoors or pretend you don't hear (while driving, for example) to avoid standing reveille or retreat. Never appear in uniform
while under the influence of alcohol. If you don't know the answer to a superior's question, you will never go wrong with the response, "I don't know
sir, but I'll find

Example Of Peer Review
Peer Reviewer – Tristan Little Wounded– By: Eathan Martin My friends and I all went to Rapid City over the weekend for a Lana Del Rey concert.
We did several things beforehand and were scheduled to arrive back in Dupree at 7:00 PM on March 5th. The concert was on March 3rd and we
couldn't miss it. We left on the 1st of March so we could have some time to shop and do other things. Our parents had all agreed on giving us each
$200 to use for shopping. Before we left, our parents told us to spend the money wisely and to have fun. We then left on that Thursday morning. At
first, when we had arrived in Rapid, we didn't know what to do first so we checked into our hotel room and made a plan, and here it was; hit up the
mall, eat at the foodcourt,

Smarthinking: A Peer Review
This peer review on Smarthinking was great. I did not expect it to give me such thorough responses. The reviewer, Padma P., gave descriptions on
what I need to work on, and then she provided examples to help clarify my mistakes and show me the proper way to write. For instance, she
explained that I had a homonym error with the word effecting because it is a different word from affecting. She gave the example of using the words
eight and ate incorrectly. Blatantly both, eight and ate, have different meanings. I am going to focus on finding an attention grabber for my persuasive
essay, because it will hopefully make the reader more engaged and convinced by my stance. I was surprised by her analysis of my thesis statement. I
thought I was clear,

Website Review Essay
After visiting and examining the PBS Web site, I was able to conclude that it is an extremely successful entertainment and educational site. The Web
site has won many substantial awards, including the prestigious "Webbie Award" in 1998 and 1999. According to a recent survey, fifty
–six percent of
users at the PBS Web site are male and sixty percent are between the ages of eighteen and forty–four. Forty–four percent of the Web site users have
children and fifty–seven percent make online purchases. (Gallup/Plaw Release: Survey of 40,000 Internet Users. Fall 1998.) The design of the Web site
is very bright and appealing to the eye. Its layout is inviting and easy to navigate. Its design is consistent through all pages. There are many...show more
content...
Another main section in the PBS Web site is called "TeacherSource." Its articles offer teachers advice on incorporating cable, video, and the
Internet into their classrooms and lessons. The "Indie Scene" section concerns independent films and videos. It includes film reviews, a schedule
of movies, and interviews with filmmakers. The site has two different news sections, " Online Newshour" and "News & Views." The "Online
Newshour" section has up to date objective articles with many photos. It also includes a new section geared towards high school students. The
"News & Views" section also deals with up to date news, but in a more subjective way. This section includes opinion articles from a variety of
people concerning more controversial news issues. The section also has its own discussion group where users are able to post and reply to many
different topics. Other main sections on the PBS site include Adult Learning, history, science, technology, and arts. The Web site also has its own
shopping site called "ShopPBS." Here users are able to purchase videos and books about anything from the Olympics to the rainforest. The site
offers users to sign up to receive a weekly email newsletter called "PBS Previews." The site also offers television listings for PBS. In addition, there
is a section where users can view the annual report of PBS and find out about possible employment with the company. There is also an extensive
section where people interested

Military Customs and Courtesy Essay
Today's Army in an extremely nostalgic organization with a copious amount traditions and has about a million different methods of conducting its
business. Some are old and some are new, but possibly the oldest one that has been around since before the Army was officially established and still
lives today is the Army's rules, regulations and policies on customs and courtesies. In this form of a remedial block of instruction given to me, due to
what I believe to be false targeting, I am to explain the Army's customs and courtesies and their importance. Customs and Courtesies are among the
main fundamentals of military life, the other being the Seven Army Values, upon which Soldiers are expected to live and rely upon both on and off duty.
A leader unwilling to sacrifice individual goals for the good of the unit cannot convince other unit members to do so. The mission suffers with
potentially devastating effects. While personal goals often coincide with Army goals, there is no room for personal agendas at the expense of the
institution or the American people. It is a standard in the hierarchy of military customs and courtesies that the leader must display to his subordinates
that he is willing to put in extra effort, sacrifice personal time, and show initiative and motivation in order to achieve the same from his Soldiers.
Tardiness is not tolerated in the military. It reflects inattention to duty. In addition to being extremely impolite, on active duty, it is punishable under
the Uniform Code of Military Justice. Never keep a senior officer waiting because of your forgetfulness or lack of planning. If an unexpected event
delays you, call ahead and give an explanation. The same rule applies to appointments and meetings you have arranged with subordinates. Don't keep
them waiting. If your subordinates think of you as a "latecomer," you have not set a good example for them. In today's society, some people resign
themselves to just getting by. Because we've been entrusted with our nation's security and a good portion of the national treasury –– because our
mission often involves the risk of human life and sometimes national survival

Review of English Semester Essay
English 101–60 has taught me many things and has helped me grow and develop my skills as a writer. It has taught me how to think more creatively
and use clear concrete details. In the beginning of the semester, our first writing assignment was a narrative journal entry that focused on writing about
an uninteresting moment from your life and making it interesting. This was a challenging assignment because it was a broad topic that allowed the
writers to take it in any direction. I remember thinking I had no idea what I am going to write about. Once I was able to narrow down the ideas I started
writing what a traumatic experience I had six years ago. This was when I underwent the surgical procedure, to remove my gallbladder. My main focus
Once I found that topic, I was able to start writing the research paper, My group faced a couple of challenges along the way. One of the biggest
challenges we faced was all of us meeting the length requirement because were all still in the beginning stages of the assignment. The workshop
group was a new experience for me because I have never worked with that many person, this kind of overwhelmed me because there was so many
opinion on one paper. The groups weakness was, our lack of organization. Fortunately, we were able to make this up with all of us being very
truthful towards each other and not sugarcoating the revisions we suggested among our papers. We all accomplished the beginning stages of
writing our research papers and making sure everyone had their thesis there. Over the semester I have been challenged and intrigued over and over
by the content of this course and the professor, who thought I could develop a fairly strong paper if it was not for all my grammatical errors. It has
been a very enlightening and enthralling experience that has taught me a new way to write a paper. In high school there was only one way to write
and that was it. I think that this class is a great way for students to think out of the box, rather than having to be stuck. It allows them to write more
freely about a subject, and I am very thankful for that. I have learned many new skills and improved the skills I already

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