1. Helen Easter heleneaster1981@googlemail.com
Mobile: 07454005157
70 Coxley View
Netherton
Wakefield
West Yorkshire
WF4 4LY
Executive Summary:
Results driven, innovative, dynamic supply chain and regional manager, focused on achieving
excellent results in highly competitive market environments that demands continuous
improvement. With extensive expertise in delivering internal change management programmes
and developing teams to achieve challenging targets.
A highly experienced, self- motivated Manager of a range of contracts with a comprehensive
understanding of government funded contracts which include knowledge and experience of
several funding streams. Extensive experience of Welfare to Work contracts, however I have
the ability to use the skills I have gained in other sectors. A proven track record of project
management and implementation of contracts to limited timescales.
KEY STRENGTHS
 Operational project
management
 Strategic Planning
 Motivation techniques
 Developing Teams to
achieve challenging
targets
 Multi-site management
 Leadership Development
 Supply Chain
Management
 Implementation of new
contracts across the UK
 Experienced in preparing
reports based on
performance
 Implementation and
mobilization of contracts
 Experienced in working
to minimum
performance levels on a
payment by results
contract
 Team communication
improvements
 Change Management
 Proven track record of
target setting and
achievement of target
set

2. Employment History
2014 – Present G4S Welfare to Work
Senior Supply Chain Manager
 Manage and report on subcontractor’s performance against targets and KPI’s to ensure that
the community work placement and Work Programme contract is being successfully
delivered across two CPAs
 Responding to and resolving complaints raised through complaints process, liaising with
supply chain, jobcentre plus and DWP staff to ensure that a resolution is achieved
 Undertake relevant quality audits on subcontractor outcomes, Customer Journey and
service delivery to ensure that it meets and exceeds all contractual requirements.
 Advise and support subcontractors in the implementation of continuous improvement plans
so that it is effective and contributes to the efficiency of contract delivery.
 Identify underperforming subcontractors, support them to improve and take appropriate
actions as necessary to ensure effective service delivery.
 Facilitate an effective communication framework and system to ensure that all stakeholders
are fully informed of the current delivery status, and any developments that may affect
delivery.
 Collate all appropriate information and produce management reports using customer
management system to: inform relevant stakeholders; make recommendations as required;
meet contractual requirements; and enable informed decision making and continuous
improvement.
 Develop and evolve the supply chain through identifying new provision, aligning with
additional funding opportunities and challenging existing delivery approaches to optimise
service delivery.
 Establish relationships with key stakeholders within the Welfare to Work market to
promote the company as an industry thought leader and ensure that business opportunities
are maximised.
 Mobilisation and demobilisation of a contract in West Yorkshire
 Driving continuous improvements through 121 meetings and development plans
 Multi-site management across Yorkshire, Humber and East Midlands
2012 – 2014 Interserve Working Futures (formally Best Ltd)
Regional Business Manager
 Manage the internal delivery of the work programme alongside the subcontracted provision
across Yorkshire
 Monitor the minimum performance levels across contracted provision
 Performance manage the Business Managers against set targets and KPIs
 Manage all delivery against P&L set by the board of directors
 First point of contact for all DWP and Jobcentre plus communications
 Report weekly on performance against targets to the Operations manager

3.  Investigate and resolve complaints raised
 Lead and manage the team through performance management processes
 Chaired internal and external meetings to a set agenda
 Represented the company at many external meetings
December 2009 – 2012 Best Ltd
Area Performance Manager
 Responsible for performance Management of 14 Centre Managers across Yorkshire to meet
and increase performance.
 Responsibiity for comtracts: New Deal, New Start, Leeds Learning Links, FLEX, Foundation
Learning (Functional Maths, English and ICT) Work Preparation, Work Choice, NDLP, GTW,
FJF
 Supported Qualtiy team to ensure that all aspects of the contracts are Quality Assured
 Contributed to the continuous improvement of the customer experience for employers and
participants
 Analise strategic and operational performance reports to target areas of poor performance
and set clear actions for improvements
 Build relationships at all levels with key internal and external partners across the region to
promote the business
 Held regular 121 performance reviews with Centre Managers to achieve company Objectives
 Implemented and managed new initiatives and contracts acorss the area
 Workd closely with the Human Resource Manager on all staffing issues
 Monitored the implementation of centre Action Plans to meet the key priorities and
objectives of the company which contributed to the overall business plan
 Assisted the Business Development Manager
• I have extensive knowledge and experience of ESF funded provision
• Fully versed with all manner of audits, P.A.T, OFSTED,ESF and local DWP/JCP monitoring
April 2007 – October 2009 Best Ltd, Leeds
Centre Manager
 Managing a the day to day running of a busy Leeds centre
 Reviewing, mentoring and coaching staff
 Employer engagement management with the Ext ELA team in centre managing some large
employers
 Performance management of over 20 members of staff to achieve company targets
 Reporting data and information to operations manager in a timely fashion
 Production of action plans and other company documents to implement change
 Management of all contracts, experience in e2e, Work prep, New Deal and NDLP Provisions
 Promoting Best services to employers and other service providers
May 2006 – April 2007 Best Ltd, Pontefract,
Employment Link Advisor
 Managing an outreach centre with 5 new members of staff

4.  Mentoring the new staff ensuring that they are kept well informed and trained
 Running morning meetings on a daily basis to motivate staff members
 Working towards company three year strategic plan and action plan
 Being aware and ensuring that all staff are working to QID standards
 Ensuring that all delivery is in compliance with Jobcentrelpus contract
 Developing and managing relationships with jobcentreplus staff
 Ensuring that all customers and staff are achieving their targets for job applications
 Gaining knowledge of all webyeti and intranet systems
 Identifying job goals and setting exacting but achievable targets
 Health and Safety checking work placements
 Locating work placements and placing individuals 6 months unemployed
 Running jobsearch and equal opportunity modules
 Writing and undertaking reviews with all customers
 Completing all resulting paperwork to a high standard
 Primary key holder
May 2005 – May 2006 Best Ltd, Wakefield
E2e Tutor
 Running training sessions on Personal and Social development, Basic Skills and Vocational
Preparation to 16-19 year olds on a 30 hour programme
 Developing schemes of work and session plans
 Writing and undertaking monthly reviews, Initial assessments and developing e2e
passports/programs
 Dealing with any issues that the learner may have using the support systemto pass them
onto the correct support network
 Developing and maintaining excellent links with other support agencies such as sign post
and connexions etc
 Communicating with Wakefield college, lead provider to ensure that all of the training
meets their requirements
 Completing all resulting paperwork to a high standard
2003 – 2005 PEC, Wakefield
Programs Leader
 Dealing with the 6 months unemployed, giving them the skills and confidence to return to
work
 Delivering group training sessions such as, Telephone Techniques, Interview Techniques and
Application Forms
 Conduction one to one sessions to identify job seekers barriers and needs
2002 – 2003 Mothercare World, Wakefield
Team Leader
1997 – 2002 Mothercare World, Wakefield
Sales Advisor
 Dealing with all customer queries calmly and efficiently

5.  Providing and running a training programme for all new staff
 Being the primary key holder and being responsible for closing the store
 Ensuring the delivery of a high level of customer service
 Staff management
 Working a complex till system
 Dealing with all customer orders and deliveries
Summer 2002 for 13 weeks CCUSA, America
Camp Councillor
 Sole responsibility for the care and wellbeing of 15 young people aged 13 – 14
 Discussing the young people’s problems, offering advice and investigating solutions
Providing fun and educational activities for the young people
Education and Training
2007 Huddersfield University
PGCE Part Time
1999 – 2003 Bretton Hall University
BA Hons Drama and Arts Education
1997 – 1999 Thornes Park College, Wakefield
BTEC National Diploma Performing Arts
1992 – 1997 Horbury School, Wakefield
8 GCSE’s and above including Maths and English
Hobbies and Interests: I enjoy reading, keeping fit and spending time with my friends and
family
Personal Details: Full Drivers licence, with the use of a car