We provide a suitable ERP software in Dubai for your business. Our ERP Solutions are well known in Dubai and we have a reputation of providing quality ERP Solutions in Dubai that's most compatible for your business. Apart from ERP Softwares we offer business applications, IT Infrastructure services, IT Support and government software and services in Dubai.

1. Smart Technologies
ENABLING GROWTH
BUSINESS APPLICATIONS IT INFRASTRUCTURE SUPPORT SERVICES

3. For over two decades, Pinnacle has been the Information Technology partner of choice for over 2,000 clients
working in the Middle East.
We have accompanied our clients' growth to provide them with innovative and cost-effective solutions to help them
manage the information that drives their business. From network infrastructure and integration, to innovative
cutting-edge business applications, we have been translating advanced technologies into value for our clients across
the government, business, and service sectors.
As the pace of technology opens new possibilities, we have been able to provide our clients with innovative
solutions in hospitality, education, healthcare, retail, manufacturing, distribution, contracting, automotive, oil &
gas, media, and administrative services. Through working closely with our clients, we designed, implemented, and
maintained the appropriate solutions that allowed them to capture opportunities and tackle challenges economical-
ly, reliably, and effectively.
With an unwavering commitment to quality, reliability, and customer satisfaction, we have built a reputation for
being the trusted IT partner for businesses, providing them with the cutting edge technology solutions that best
suit their evolving needs.
WHO WE ARE

4. Introduction of ERP
3 employees
Strategic partners: Novell, Microsoft, Compaq, Cisco
Key clients: Al Futtaim Sons, Emerson FZE, AGMC/BMW, Uniglory
Pinnacle was founded
Introduction of Network Security and Storage
20+ employees
Strategic partners: Citrix, EMC, NetApp
Key clients: Ministry of Finance, Petrofac, Oilfield Supply Centre,
Tecom, Dupont, Dubai Municipality, Dubai Festival City
Launch of regional operations
THE PINNACLE STORY

5. 80+ employees
Key clients: NMC Group, Danway, Adani Global FZE,
Dubai Foundation for Women and Children
Launched Pinnacle Vidya*
Pinnacle completes a decade of service
Key clients: JVC, GE, Kenwood, ITL Cosmos, Dresser Flow, Dubai Lynx,
Dubai Ladies Club, Hilton, RAK, IFFCO, Sharjah Economic
Department, NBF, Aujan, Danube
35+ employees
Introduction of Telephony, CRM, Outsourcing
Strategic partners: Avaya, Fortinet, Synology Distribution
Opened Abu Dhabi Office
50+ employees
Strategic partners: SAP Business One, Salesforce, Veeam,
Wondersoft Retail Solutions
Key clients: SEHA, Western Region Municipality, Nuplas Industries Ltd,
Shattaf Steel, Profiles RHF, ENEC, Ajman Municipality,
DIFF, Demag Cranes, Sheikh Khalifa Specialty Hospital, GM
Introduction of Cloud Solutions, VMware, and Data Centre
*Pinnacle Vidya is Pinnacle’s CSR initiative to educate 1,000 underprivileged children
Introduction of Security Solutions, Business Continuity, and DR

6. WHAT WE DO
BUSINESS APPLICATIONS IT INFRASTRUCTURE SUPPORT SERVICES
Design, implementation, and customiza-
tion of ERP, CRM, Point of Sale,
BI/Analytics, Web/Mobile Applications,
backend integration and other business
applications and solutions for enterprise,
retail, industry, government, and service
organizations
Consulting, end-to-end design, sourc-
ing, configuration, installation, integra-
tion, virtualization, and certification for
hardware networks and systems includ-
ing CCTV, access control, telephony,
security systems, cabling, data and voice
solutions for government, SMEs, and
enterprises
24/7 Support services through annual or
adaptive support and maintenance
contracts, including regular onsite visits,
remote support, on-demand assistance,
disaster planning and recovery, as well as
emergency and rapid response capabili-
ties

7. HOW WE DO IT
WHO WE DO IT FOR

8. BUSINESS APPLICATIONS

9. Our Business Applications division provides software solutions for enterprises to transform their business to effectively
meet dynamic client expectations, competitive pressures, and operational considerations. We design and implement
systems based on platforms from technology leaders such as Microsoft, Oracle, Salesforce, and SAP to optimize account-
ing and financial reporting, customer satisfaction, sales analytics, new business development, and logistics. Our core areas
of focus are:
With our unparalleled product knowledge, technology expertise, and experience across industries, our software solutions
have enabled our clients to implement distinguishing best practices across multiple industries including:
When your business depends on IT, you can depend on Pinnacle’s business solutions.
Enterprise Resource Planning (ERP)
Customer Relationship Management (CRM)
BI and Analytics
Web and Mobile Applications
Retail Solutions/Point of Sale
Content Management
Ecommerce Solutions
Warehouse Management
Human Resources Management
Performance Management
Government and NGOs
Oil and Gas
Contracting
Freight Forwarding and Logistics
Hospitality
Retail
Trading/Distribution
Automotive
Education
Manufacturing

10. IT INFRASTRUCTURE

11. Today’s business applications need to be built on robust foundations. At Pinnacle Smart Technologies, our IT infrastructure
expertise is at the forefront of our technical capabilities. We have been relied on to provide some of the region’s leading
industries with IT hardware and network solutions, and are entrusted to deliver service excellence across enterprise infra-
structure requirements. From turnkey projects for multi-vendor/multi-platform WANs to high-availability and reliable
disaster recovery, our expertise ensures that your IT infrastructure is robust enough to handle your business’s most critical
IT requirements.
Network and Wireless Solutions
Planning, design, implementation, and management of
multi-vendor and multi-platform LAN/WAN infrastruc-
tures, as well as internal and external wireless networks
Virtualization, Storage, Cloud
Virtualization, Storage, and Cloud from Network Attached
Storage (NAS) to Storage Area Networks (SANs) solu-
tions. Server consolidation and High availability using the
server Virtualization technology. Simplified management,
enhanced security, and better productivity through Desk-
top virtualization. SAS, PAAS options with secure Cloud
options
Backup, Disaster Recovery, and Business
Continuity Planning Solutions
High availability of critical data and systems are achieved
by efficient design and implementation of the backup
systems and proactive disaster recovery solutions.
Telephony and Messaging Systems
Planning, design, and integration of multi-vender Unified
Communication solutions including corporate cloud based
and on-premise email solutions
Information Security
Planning, Design, Implementation and maintenance of
Network and Data Security solutions including Penetration
tests.
Structured Cabling, Data Centers,
and Security Systems
Structured cabling, data center design and implementa-
tion, power and environmental control systems, security
and access control (CCTV, Biometric, IP cameras)

12. SUPPORT SERVICES

13. Remote Monitoring and Support
24/7 remote monitoring of the critical IT environment and
remote support to safeguard your investments, address
issues, and ensure no critical system downtime.
Extended Warranty
Enhanced cover for critical IT equipment
Annual Maintenance and Support Contracts
Customized service contracts to suit your requirements
including onsite, remote, rapid response, and incident
based services.
Managed Services
Outsource IT Management/Helpdesk and resources (long
and short term)
Consultancy Services
Requirement analysis, network design, RFQ creation, ISP
service offerings, IT security audit, IT staffing, IT infra-
structure setup and relocation, and training
Your IT systems are an integral part of your operations. Having the right level of reliable support from design through
refurbishment is mission critical no mater what industry you are in. Pinnacle Smart Technologies provide the right level of
support for your IT infrastructure and your application software to ensure you are getting the maximum efficiency from
your systems at all times.

14. WHAT THEY SAY
“Pinnacle has a long association with IFFCO primarily in the area of providing resources for Application
support. We have always seen that resources from Pinnacle are very committed. Also there is a very high
flexibility of Pinnacle in their approach to Customer.
They remain an IT Services provider to IFFCO and we recommend them for their long term and flexible
approach"
Joydeep Roy, Director IT - IFFCO
“We, ITR Middle East FZCO, Jebel Ali, Dubai, UAE, are in Partnership with Pinnacle for our ERP
System since 2008, our experience with Pinnacle is great in the areas of Software Solution, support and
quick attention to trouble shooting. They have taken much initiative to solve our Customized solutions in
running our business in a much faster and effective way. Since we are happy with the team and the
product; we are now upgrading the product for more convenient, faster and effective solutions for our
line of business”.
P. C. Roy, Finance Manager - ITR Middle East FZCO
“I’m very impressed with Pinnacle team (family). Your staff is quite competent, very responsive and
well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project
and delivered all required services on time without adverse business impact. Thanks again for your
cooperation”
Mahir Ciftcibasi, TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont
“IT Infrastructure of EMI Music Arabia is outsourced and managed by Pinnacle Computer Systems
since 2004. Our experience with Pinnacle Team has been very good, for over a decade now. In Particu-
lar, their trouble shooting skills and speed of response to deal with IT related issues has been very
efficient and prompt”
Sunil Balasubramanyan, Finance Analyst - EMI Music Arabia

15. “Getting my data backed up is becoming more and more important given the amount of video footage, I
have been recording for my online sales programs. I love the fact that Pinnacle Team came over
listened, understood and provided me with a backup to ensure all is under control!
I highly recommend Pinnacle as the partner of choice for your IT and Software Solutions.”
Ramez Helou, Founder & CEO - The Academy for Sales Excellence Management Consultancy
“We would like to thank Pinnacle for the excellent service they have provided us over the year. They
always take time to understand what we are trying to achieve and are helpful, patient and responsive.
Pinnacle and the service they provide have become an integral part of our business operations. By
selecting Pinnacle as our IT partner, our firm has been able to effectively utilize technologies that
substantially increase our productivity, allowing us tobetter serve our clients and keeps us ahead of the
competition.”
Niousha Ehsan, Managing Director - Link Viva
“We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract with
Pinnacle, our issues are resolved within 24 hours and the issues have dropped drastically resulting into
smooth and reduced downtime.”
Ganesh Iyer, Managing Partner - FLC Marketing
“With reference to the installation, cabling and hardware implementation at the office of Cartalyst
Solutions, Aroma & Spice Catering Services LLC at DIP2. Pinnacle Team came in well prepared and
worked on every bit of detail and ensured that they went above and beyond in every way.”
Bobby Kapoor, Chef Partner – Cartalyst Solutions/Aroma & Spice Catering LLC
“Getting my data backed up is becoming
have been recording for my online sales p
listened, understood and provided me wit
I highly recommend Pinnacle as the partn
“We us
Pinnac
smooth
Ganesh

16. www.pinnacledxb.com
Dubai
Office 311, Al Fajer Complex, (Homes R Us Building), Near Al Maktoum Bridge, Umm Hurair Road, Oud Metha, P.O Box 27261, Dubai, UAE
+971 4 335 0053 +971 4 335 2350 sales@pinnacledxb.com
Abu Dhabi
Office 601, Building of Saeed Naser Al Junaibi, E-16, 48, Tourist Club Area (Opp. Abu Dhabi Airport City Terminal), P.O Box 52512, Abu Dhabi, UAE
+971 2 673 5700 +971 2 673 5597 sales@pinnacledxb.com