1. PERSONAL AND CONFIDENTIAL
Virendra R. Pal
Room No. 94, Tambe lane,Ramabai Colony, Near BMC School No.2, Ghatkopar (East), Mumbai: 400075
Contact No.: +91-9967464941 E-Mail: virendra_pal61@yahoo.com
CAREEROBJECTIVE:
To work in a competitive environment and execute challenging assignments to the benefit of my
employer so as to enable leverage my skills and abilities to the fullest and enhance them. I believe that
growth of both organization and their personnel has a direct relationship with each other.
Total Experience: 5 Years
Career Snapshot
22nd Feb 2016 to till date: HGS International Services Private Limited (HGS ISPL) working for
Perkin Elmer India Limited. Customer Care Executive - (Order processing)
Responsibilities: -
 Frequent point of contact for the customer, to ensure that customer orders are promptly and
efficiently processed through to fulfilment in accordance, as far as possible, with the customer's
requests.
 Preparing delivery note and shipment for sales order.
 Co-ordinating the activities of all Departments (Production, QC, Accounts, Sales, Warehouse and
Transport) involved in the order fulfilment process.
 Checking product availability and liaising with factories to ensure fulfillment of the order on the
customer's required delivery date.
 Creating sales adjustment document (debit note and credit note) for customer in case of payment
discrepancy or any discount.
 Creating and sending Annual maintenance quote to the existing customer for the instrument.
 Creating contract order and sending the same to customer after receiving PO.
 Manual invoicing of contract incase batch run fails.
20th Feb 2015 to till date: Randstad India Limited working for BASF India Limited, Mumbai as
customer support officer- Customer Service (Order processing)
Responsibilities: -
 Sales order creation in SAP system.
 Preparing delivery note and shipment for sales order.
 Creating RO (reference order) for new customer and mapping to concerned sales person ID.
 Creating sales adjustment document (debit note and credit note) for customer in case of payment
discrepancy or any discount.
 Creating Sample order for customers.
 Handling customer master data, keeping track of new customer code creation and deletion.

2. PERSONAL AND CONFIDENTIAL
 Blocking and unblocking of customer in case of document or payment not received.
 Preparing delivery reliability report and productivity report.
 Worked on pricing project and created Batch wise price tool, with MS Access to update the prices
automatically for all agro product.
 Working on project to get customer order directly in SAP through customer portal.
 Handle customer complaints via Non-conformance Management (NCM) system actively communicate
status, investigation results, and corrective actions to customer and ensure on time closure for non-
product quality related complaints. Capture customer expectations / requirement and feedback to BU.
Since25th July’2012 to13 Feb 2015:TataConsultancyServices forDowChemical International Pvt.
Ltd., Mumbai as Process Associate – Customer Service as Team Member
Responsibilities: -
 Handling exceptions in order to cash cycle.
 Confirming order to Customer Facing Service Representative (CF CSR).
 Bridging gaps between CF CSR, Planning & Scheduling, Marketing Specialist, Site logistics, BDP, etc. for
order confirmations.
 Doing adjustments on commercial orders under widely variable scenarios as: For resolution of credit
blocks, change in QTY, GMID, delivery date, confirming material availability, carrier suitability, vessel
availability, loading resource, etc.
 Creating sales adjustment document (debit note and credit note) for customer in case of payment
discrepancy.
 Creating voucher for customer in case of credit balance in account.
 Coordination with business director for approving the adjustment amount.
 Creating Monthly Reports: Project Status Report Analysis (Monthly) of CS Function, Productivity
report of team, Control Charts, Utilization of team, Calculating Accuracy of the team based on given
parameters.
 Data Analysis: Cross checking discrepancies in the productivity tracker getting rectified.
Appreciations
 Performance Link Reward (PLR) for overall performance in the team, year 2013 for March , April, July,
August and September months.
 Best Performer reward (Two Star) for the October 2013.
 Performance Link Reward (PLR) for overall performance for February 2014
Angel Broking Limited Customer Support – IT and Branch Support Executive
From 21st July 2010 to 24 December 2011
Responsibilities: -
 Auditing Of the Odin Manager,
 Giving online (Telephonic) support to clients.

3. PERSONAL AND CONFIDENTIAL
 Preparing Daily, Weekly & Monthly reports. (UPS, Database Shrink, Generator testing,
IT-Events & TCP count)
 Coordinating with Exchanges for Sun-Outage.
 Replying to queries raised by clients.
 Giving training to new joiners.
Strengths
 Organized and meticulous approach to work.
 Concern for quality and focus on continuous improvement
 Enthusiastic, creative and willing to assume increased responsibilities.
 Ability to work both as an effective team member and independently using own initiative.
Academics
2010: B.COM from Ramniranjan Jhunjhunwala College, Mumbai University securing 63%.
2007: H.S.C from Ramniranjan Jhunjhunwala College, Mumbai University Securing 63%
2005: SSC from Sarvodaya Vidayalaya, Mumbai Board securing 67%
Computer & IT skills
 One year diploma in software programming (Word,Excel,PowerPoint, DTP,Tally & Web
Designing
 Conversant with SAP, Microsoft Outlook, Lotus notes, Word & Excel.
Personal Profile
Date of Birth : 03rd April 1990
Linguistic Abilities : English, Hindi, and Marathi
Other Interests : Listening music
Place : Mumbai
(Virendra R. Pal)