1. Santosh M
Contact No.: 9886874406 E-Mail: Santosh.srs@gmail.com
Address: # 168,2nd Cross,2nd Main road,Kottigepalya,Vishwaneedam-Post, Bangalore560091
In quest of professional enrichment opportunities in Operations & Process Management with growth oriented organization.
Synopsis
 Insightful BPO experience of 8 Years with IBM India Pvt Ltd as an Assistant Manager F&A Operations. Handlingthe Team of 7
Associates.Enrichingexperienceof handlingoverall functioningof processes & implementing processes in linewith the pre-set
guidelines.Competent in assessingand implementing effective. Proven abilities in planning,development, customer relationship
management with interpersonal communication and organizational skills.Ensuringthatprocess surpasses achievement of service
norms for clients. Expertise in all aspects of accounting,includingAccounts Payables,Vendor Management (VMG) & Financial
Reporting
Core Competencies
Operations Management
 Framing work direction & plan for team members after assessment of interest and capabilities.
 Preparing & presenting various Daily/Weekly/Monthly MIS reports pertaining to process/productivity.
 Spearheading process improvement initiatives.
 Adhering to targets, TAT & SLA
Process Management
 Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines.
 Ensuringdelivery of quality in terms of reviewing the processingof other team members.
 Proficiency in carryingoutin depth financial analysisof various reports and developingaction plans for ensuring
accomplishmentof targets.
 Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per
defined guidelines.
 Proven skillsin Remote transition and stabilization of process.
Customer Relationship & Team Management
 Mapping client’s, identifying improvement areas & implementing measures to maximize customer satisfaction levels.
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service
levels.
 Setting out quality standardsfor variousoperational areas,ensuringa high-quality customer experience while adhering to the SLA’s
and work processes.
 Managing team functions as induction, performance appraisal, training, etc.
 Leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual &
group targets.
 Providing valuable feedback for the team members on their highlights and lowlights area in one on one.
Occupational Contour
IBM India Pvt Ltd, Bangalore June’07 – Current
Accounts Payable
 Processingof different types of invoices like PO & Non PO Invoice in ERP database using SAP application and client legacy system.
 Quality audits for the processed documents.
 Responsible for Supplier account reconciliation.
 Analysis of problematic invoices and taking rectification measures.
 Handling queries with requestor for Invoices which are on hold.
 Reviewing and Processing Compliance Documents.
 Rendered training on process to new team members.
 Handling customer queries and issues.
 Quality improvement on-going basis periodically.
 Error tracking and root cause analysis.
 Cross training the staff on various sub processes within the team.
 Preparation of weekly/Monthly Metrics.

2. Vendor Master Group
 Maintenance of Vendor master group; creating vendor records & updating vendor details & Blocking/unblocking vendor records.
 US, Singapore and India Employee Banking details updating.
 Creating Interview Candidate record.
 Performing Vendor authentication through D&B Report, ESS, and Pan Validation while creating vendor record.
 Preparing Banking packets for setup Vendor/Employee banking details in the database.
 Interacting with vendors and requestors on queries regarding vendor creation and changes .
 Working on Check Handling Database & initiating necessary action.
 Preparing PI-Partnering report & taking necessary action.
 Reviewing and Processing Compliance Documents.
 Rendered training on process to new team members.
 Preparing Daily Reports for the client- Status on requests in VM tool.
 Quality improvement on-going basis periodically.
 Working on Aging report & initiating necessary action to complete the request.
 Preparing SLA reports to the clients.
Project: Process Improvement (Vendor Master Reengineering)
The Vendor Master Reengineering Project was initiated to Reduce Bureaucracy, Reduce Cycle time, Maintain appropriate controls and
Improve Customer Satisfaction. Results of project are Removed redundant approvals (CBM & Indirect Managers), Remove non value
add approvals (ensure standard pay terms are used and control excessive use of non-standard terms) and move the sourcing decision
to add a supplier prior to the data collection. This provided scope for address end to end vendor master process and system
improvement to enable speed of execution for the enterprise.
Achievements:
 Recognized couple of time as “Best Team Player” for Excellent and outstanding performance.
 Received Thank You card from Sr.Manager.
 Received Certification of Appreciation from Clientfor Total commitment, OutstandingDedication &
ConsistentserviceDelivery in 2014.
 I have successfully done3 Remote Transition for Vendor master.
Raghavendra Associates July’04 – June’07
Account Assistant
 Maintained Group Companies Accounts and their Statutory Compliances
 PreparingBank Reconciliation Statements and monthly MIS reports
 Monitoringrevenue and expenses
 Value Added Tax : Preparation and filingof VAT/CST return on monthly basis & ensuretimely monthly Payment of output VAT
 TDS : Preparation and filingof TDS Return monthly , Quarterly & Annually & ensure timely monthly payment
 Book keeping and updatingrecords on daily and weekly basis includingledgers
 Maintainingpetty cash
 UsingTally wherever needed
 Handlingaccountingoperations,includingA/R, A/P, financial statements and analysing reports for Firms operations
Academic Credentials
 MBA : Sikkim & Manipal University
 B.Com : S.J.R.College, Bangalore University.
Personal Information
Date of Birth : 28th May 1983
Father Name : H M Mruthyunjaya
Marital Status : Married
Languages Known : Kannada, English & Hindi.
Nationality : Indian
Passport Number : H6055329
Kind Regards,

3. (Santosh M)