1. SACHIN D. PARAB
Mobile: 09225610051/022-25944929~ E-Mail: sachin.parab78@gmail.com
Middle level assignments in Customer Service, Collections & Retentions with a reputed organization
Career Conspectus
 Deeply accomplished and result-driven middle management executive
with a consistent & documented record of over 12 years in managing
customer life cycle
 Hands on experience in charting out strategies and contributing towards
enhancing business volumes & growth and achieving revenue and
profitability norms through high collections/recovery & lower churn.
 Competent in implementing effective solutions to the customer needs,
with an aim to improve customer contentment and consequently
customer loyalty, repeat and referral business.
 Adept in analysing system needs, evaluating end-user requirements,
custom designing solutions and troubleshooting problems in the process.
 Expertise in developing & managing business partners in order to
streamline collections/ recovery & reduce customer loss and increase
revenue of the organisation.
 Highly successful driving high-value and profit gains, large scale cost
savings and improved organisational productivity and performance.
 Possess credibility & personal integrity that leaves lasting impressions on
corporate decision makers, motivates employees & generates loyalty.
 Excellent communication, interpersonal, people management,
relationship management and analytical skills; ability to take holistic
approach for solving problems.
Competencies Overview
 Developing plans and solutions
designed to assure achievement
of agreed targets in terms of
Collections/Recovery Bad debts,
churn and customer loss.
 Conceptualising & implementing
strategies for acquiring business
from existing clients thereby
contributing to lower acquisition
cost.
 Analysing the latest marketing
trends and tracking competitors’
activities and providing valuable
inputs for fine tuning customer
service & marketing strategies.
 Mapping the clients’ requirements
and providing them customized
business solutions through
proposals, presentations and
demonstrations.
 Leading, training & monitoring
team to ensure efficiency in
service operations and meeting of
individual and group targets.
 Conducting meetings for setting up
service objectives and designing /
streamlining processes to ensure
smooth functioning of operations.
 Identifying potential business
partners who share a common
goal and are hungry to contribute
to the organisation objectives
 Creating and sustaining a dynamic
environment that fosters career
development opportunities and
motivates high performance
amongst team.
Employment Sketch
Since Oct’ 07 –till date: Tata Teleservices (M) Ltd as Deputy Manager
(Service Operations – Collections & Retentions, Provisioning, Address Verification,
Bill Delivery )
 Collection & Retention – April 15 till Date
Customer Service
Service Operations
Collections
Retentions
Post-paid Provisioning
Address Verification
Credit & Control
Churn Management
Life cycle Management
Vendor Management
Escalations Management

2.  Responsible for Mobility Collections 30-90 buckets - ensuring highest collections & lowest bad debt Flow,
Churn and Customer loss for MUMBAI geography.
 Bad debt flow control though enhanced recovery 60+bucket collections through outsourced agencies.
 Managing multiple outsource business partners to drive optimum performance and achieve desired
targets.
 Responsible for product and process Training and capacity building across business partners.
 Responsible for improving customer contact ability and thereby overall productivity.
 Strategizing initiatives in handling large accounts from Service perspective and ensuring longetivity &
Smooth collections.
 Co ordination with Corporate and Circle Marcom and Product teams to ensure control thru Competition
churn analysis by offering proactive solutions to the customers.
 Leading and supporting a team of Relationship Managers for Account management of High Value base.
 Responsible for identification of new vendors
 Acquisition: Documentation, Order Entry (Sept 2011 to Mar-2015)
 Responsible for Documentation & Order Entry at DMS Partner.
 Upkeep of all documents of subscribers as per the requirements of TRAI
 Responsible for Acceptance & Rejections of daily Logins based on DOT Documentation Policy
 Co-ordination with Marketing Team for Updation of New Plans & scheme
 Responsible for product and process Training and capacity building across the team.
 Assurance of Order Entries in System within SLA for all Accepted CAF’s.
 In Case of system Issue/Error in Order Entry Follow up with IT Team to resolve the issue
 Daily Audit of CAF entries, Assurance of Daily Dispatch of CAF’s to warehouse with TAT.
 Monthly Review with DMS Partner to improve Performance
 Special Project: Implementation of New acquisition policy - Prepaid (Nov,12 to
Mar,13)
 Played a Key role in implanting new acquisition policy in prepaid. Achieved 2Hrs TAT
 Implementation of Scan Based Model. Appointment & training of activation officer.
 Installation of scanner & Training to distributor for Scan base model.
 Address verification & welcome letter delivery.(Oct 2007 to Aug 2011)
 Responsible for Allocation of AV Cases, Updation of AV feedback into the System after audit.
 Responsible to maintain TAT. Follow-up With Vendor to update feedback.
 Multi del cases verified by self before allowing connections to large accounts.
 Responsible for Welcome letter Printing & dispatching the same to courier agencies
 Monthly Review of AV & Courier agencies.
Jun’ 05 –Oct’ 07: Bharti Airtel ltd as Executive (Credit & Risk)
 Credit & Control – Dunning (Jan,07 to Oct,07 - Mumbai)
 Responsible for Barring & Suspension of all Overdue cases as per Dunning Schedule
 Preparation of Monthly Dunning Calendar (Schedule) as Segment & Dunning Activity
 Preparation of Daily Dunning data as per Dunning activity
 Daily Reconciliation for Wrong reactivation & Unbarring of Cases based Payment received
 Barring & Suspension of all Zero Usage cases based on churn related SR’s. & Cheque Bounce cases
 Address verification, Fraud Management & Exposures Monitoring (Jun 05 to Jan 07
– New Delhi)
 Responsible for Allocation of AV Cases, Updation of AV feedback into the System after audit.
 Responsible to maintain TAT. Follow-up With Vendor to update feedback.
 Preparation of Daily STD/ISD Report to monitor daily STD/ISD usage
 Preparing Credit Monitoring Report to Detect High Usage & Vigilance Report to Detect VOIP Cases.
 Preparing Checking of FMS Pre-check & Usage alarms.
 Barring of cases detected in exposure monitoring & FMS cases
 Unbarring of Cases where Payment received by customers.
Mar’03 - June'05: Tata Teleservices (M) Ltd as Executive (Address Verification)

3.  Responsible for Allocation of AV Cases,
 Updation of AV feedback into the System after audit .
 Barring / Unbarring of Cases base on Agency Feedback
 AV Visits on field for Audit, Preparing & analyzing Daily & Weekly AV Report
 Daily Follow-up for feedback to maintain TAT.
 Training to AV Executive, Monthly Review of AV Agency performance.
 Monthly Training & Review of AV Agencies
Feb’2000 till March'2003: Genius Services as Center Manager – Telecallig & field
 Responsible for overall Collection of Bharti Airtel Ltd, BPL Cellular Ltd.
 Responsible for Address Verification of TATA Teleservices Ltd & BPL Mobile Ltd.
 Responsible for Mystery shopping activity for Western Union Money Transfer
Scholastics
 Master’s Degree (Distance MBA) in Finance & Accounts from National Institute of Management.
 Bachelor’s degree in Commerce in the year April-1999 from Mumbai University.(Second class)
 Passed HSC in the year March- 1996 from Mumbai Board.(Second class)
 Passed SSC in the year March- 1993 from Mumbai Board. (Distinction)
Personal Dossier
 Address Present : F-603, Shivram Park, Ashok Kedare Chowk, Tembipada Road,
Bhandup West, Mumbai 400078
 Maritial Status : Married
 Date Of Birth : 6th
June, 1978
 Email Address : sachin.parab78@gmail.com, sachin.parab@tatatel.co.in
Sachin Parab