Setting Ground Rules, Attitude, Ego, Self Evaluation, SWOT,

1. A base for Work and Life…

2. Rules for Life
Rules form a part of our life, they exist in our homes,
on street, in the way we conduct ourselves and at our
workplace. We need to develop an understanding of
rules and their application. Rules help in inculcating
discipline in our lives and are integral to achieving
goals. In this module, we will learn to recognize the
importance of rules and regulations for working
effectively.

3. Setting Ground Rules
Rules are set of standards that one should follow in
order to maintain discipline.

4. Importance of Rules
 Rules allow others to know their limits.
 Rules help in maintaining discipline wherever we are.
 The world without rules would be full of chaos.
 Rules for self is ease for others.
 Rules in the classroom will help to create an effective
teaching learning environment.

5. Fill in the blanks :
 Rules allow others to know their ……………
 Traffic rules help in ensuring our ……………
 Classroom rules help in creating an effective ………
environment.
 A world without rules would be full of ………..

6. Question
 What is importance of rules?
 What is comfort zone?
 What is monotony?

7. What decides what you get in future…

8. Overview
Attitude plays a very important role in shaping our lives.
An internal state of happiness and contentment is
largely dependent on the kind of attitude we have.
In the Service industry an attitude that show
“ Willingness to Serve” is key to customer satisfaction.

9. What is Attitude?
 It is your approach.
 Your outlook towards situations and others
 The emotions you express towards others.

10. How to achieve a Positive Attitude
 A positive outlook towards life makes the right
attitude.
 By setting up a Discipline for self
 Quitting Comfort zone

11. Attitude and Customer Service
 Attitude reflect “Willingness to Serve Others” is heart
of Good Service
 Good Service need Positive Attitude and Cheerful
outlook.
 Person should genuinely enjoy working with and for
people.
 Person should have ability to put the customer on
‘Center Stage’.
 Person should always inclined towards “Customer is
always right” outlook.

12. Benefits of Positive Attitude
 Positive attitude anticipate happiness, success and
favorable outcome in every situation. A positive
attitude can help us to cope better with stressful
situations.
 Positive attitude increases your tenure with a company.
 Positive Attitude boost Good PR within and outside
the workplace.

13. Way to develop a Positive Attitude
 Be optimistic in every situation.
 Replace negative thought with constructive one.
 Believe in yourself and your capabilities to become
more confident.
 Communicate effectively
 Meditation

14. Importance of a Positive Attitude
 It helps in achieving goals and attaining success.
 It enables you to inspire and motivate yourself.
 It enables you to overcome obstacles.
 It helps in changing problems into opportunities.
 It helps in decreasing stress
 It helps to gain friends and improve relationship.
 Above all LIFE SMILES AT YOU.

15. Let us know -
 3 things you will do to introduce positive attitude in
life –

16. Ego
An inflated opinion of oneself accompanied by a belief
that one is superior to other is ego. Ego stops a person
from accepting his mistake.

17. Negative Impact of Ego
 An egoist blames others for his own problems.
 An egoist constantly seeks self importance, power and
superiority over others.
 An egoist sees things only his way.
 Ego is detrimental to service attitude.
 Ego destroys relationships.

18. Correct Yourself…

19. Definition
“Self –Evaluation is an analysis of one’s own value which
plays a major role in decision-making and building
personal relations with guests, seniors or colleagues.”

20. Why Self Evaluation?
 It requires for exploring own persona, emotions and
behavior.
 It helps us to have a clear idea about our self-image,
emotions, values, strengths and weaknesses.
 It helps us to know –
What we are?
Why we are so?
What we want to be ?
How we can achieve what we want?

21. How to do Self Evaluation?
 Identifying and tackling positive and negative
emotions.
 Observing personal behavior at all time and places.
 Analyzing strength and weaknesses of our personality.
 Taking other’s opinions as to what they think of our
personality in general.
 SWOT Analysis – i.e. personal Strength and
Weaknesses and external Opportunities and Threats

22. Your Strength
“Strengths are your inner abilities or the good qualities
that you possess”
By identifying our Strength, we-
Create the right image of ourselves in front of others.
Realize our own value/worth.
Become more confident.
Maximize our performance.
Identify opportunities for oneself.

23. Your Weaknesses
“Weaknesses are those personality traits that hold us
back from realizing our true potential and affecting our
output”
By identifying our weaknesses, we –
Overcome them to grab opportunities
Manage and eliminate threats that might otherwise hurt
our ability to move forward.
Increases our capabilities.

24. SWOT Analysis