2. Bhavin is a team leader of a sales team. Nearly fifteen people report to him.
Ramesh, one of them, is a very loyal, engaged and committed employee.
He is generally very professional and punctual in completing all the tasks
assigned to him.
Even the clients are generally delighted with his service - He tries to solve their
problems as fast as possible.
3. Once it so happened that Ramesh
was engaged in some personal work
(which was critical).
Bhavin was fully aware about it and
had been very supportive to
Ramesh.
Ramesh was officially on leave
because of the same.
4. • A potentially profitable client (Let us call her Disha) called Ramesh.
• Ramesh didn't receive Disha's calls more than once, because of above mentioned
condition.
• That annoyed Disha thinking that Ramesh was not sincere in his work
5. • When Ramesh called back to her, she said
that she didn't like his attitude (of not
accepting her repeated calls).
• Ramesh felt very sorry about it.
• He knew that losing this client would be a
great loss to his organization.
6. • Though Disha didn't bother to complain to Bhavin, he (Bhavin)did
realize that the company had lost a big client as Disha gave contract to
a competing firm.
7. Let’s Discuss
• If you were in Bhavin's place, what
would you do?
• Would you take any action against
Ramesh or not? Why?
10. What is Organizational Behavior?
Organizational Behavior is a field of study that investigates the impact
that individuals, groups, and structure have on behavior within
organizations for the purpose of applying such knowledge toward
improving an organization’s effectiveness.
11. Just think upon….
Think about the organization you have dealt with as a customer or as an
employee recently.
12. Is experience always been pleasant and trouble free?
Have you waited for service or spent hours trying to get relatively
straightforward information?
Have you worked for a boss who gave you no direction and then
criticized your work?
13. Have you been exposed to organizations that consistently maintained
high standards of excellence?
14. Why do managers
need OB?
To accomplish goals and help employees achieve optimal performance
19. Meaning of Values
• A specific mode of conduct or end-state of existence is personally or
socially preferable to an opposite or converse mode of conduct or
end-state of existence.
20. What do you think???
Are values sourced from internal or external ?
21. Types of Values
Terminal Values Instrumental Values
Desirable end-states of existence; the goals that
a person would like to achieve during his or her
lifetime.
Preferable modes of behavior or means of
achieving one’s terminal values.
22. Why value system is important at
Workplace?
• Maintain discipline within the organization
• Promotes a cooperating environment in the company
• Values within the workplace attracts more employees
• Promotes positivity among the employees
34. Outcomes of Job Satisfaction
Outcomes of Job Satisfaction
Attitudinal Outcomes of Job Satisfaction Behavioural Outcomes of Job Satisfaction
35. 1. Attitudinal Outcomes of Job Satisfaction
Motivation Employee motivation positively correlates to job satisfaction
Job Involvement Managers can foster satisfying work environments to fuel
employees’ job involvement.
Withdrawal Cognitions Withdrawal cognitions encapsulate this thought process by
representing an individual’s overall thoughts and feelings about
quitting.
Perceived Stress Managers should attempt to reduce the negative effects of stress by
improving job satisfaction
36. 2. Behavioural Outcomes of Job Satisfaction
Job performance Satisfaction causes performance or performance causes
satisfaction
Counterproductive Work
Behaviour
Absence of satisfaction may be associated with some types of
undesirable behavior
Organizational
Citizenship Behaviour
Managers should foster the environment that promotes OCBs.
Turnover Job satisfaction has a moderately strong, negative relationship
with turnover.
