2. Introduction
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Values are deeply held principles that people adhere to
when making decisions.
Individuals express their values through their actions
and behaviour.
Organizations express their values through their work
culture.
Value-driven organizations are more successful (Senge,
Collins & Porras, Kotterand Heskett).
3. Contd…
1. Values drive culture
2. Culture drives employee fulfilment
3. Employee fulfilment drives customer satisfaction
4. Customer satisfaction drives shareholder value
Kotter and Heskett - In corporate culture and
performance, companies with a strong adaptive culture
based on shared values outperformed other companies
by a significant margin.
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4. Contd…
Value based management is the management approach
that ensures corporations are run consistently on value
(maximizing shareholder’s wealth).
1. Creating value – ways to increase future value
2. Managing for value – Governance, Change
Management, Organizational Culture, Communication,
Leadership etc.)
3. Measuring value (Valuation)
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6. Differentiation/Fragmentation Model
Joanne Martin (1992, 2002)
In a differentiation perspective, employees will rarely
share the vision and values of management and will not
increase their effectiveness.
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7. Contd…
In a fragmentation perspective, employees will
sometimes share the vision and the values of
management, but will chose what suits them.
People can be motivated by common values–but they
also have their own motivational base.
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9. Nurturing Organizational Change
1. Controlling
Top-down view of management
Fayol’s theory of management: planning, organizing,
commanding, coordinating and controlling.
2. Shaping
Participative style of management
Improving the capabilities of people within the
organization
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10. Contd…
Intended Change
Change is a result of planned action
Partially Intended Change
Change may need to be re-modified after it is
initially implemented
Unintended Change
Forces beyond the control of the change manager
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11. Images of Change Managers
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Images of Managing
Controlling
(activities)
Shaping
(capabilities)
Images of
Change
Outcomes
Intended DIRECTOR COACH
Partially Intended NAVIGATOR INTERPRETER
Unintended CARETAKER NURTURER
12. Contd…
1. Caretaker
The manager’s control is severely impeded by a variety of
internal and external forces beyond their scope. The caretaker take
their organizations along as best they can.
Supported by life-cycle, population-ecology and institutional
theories.
2. Nurturer
Even small changes may have a large impact on organizations and
managers are not able to control the outcome of these changes but
may nurture their organizations.
This facilitates organizational qualities that enable positive self-
organizing to occur.
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