The document outlines the responsibilities of supporting 4 plants and 2 mixing centers with data collection. It lists the key roles of a service desk, supporting technical operations, a business analyst, and a programmer. It also provides a list of non-day to day projects covering hardware updates, system integrations, wireless connectivity issues, and other strategic initiatives.

1. Supporting 4 plants and 2 mixing centers Data Collection
1. Service desk
a) Installingandconfiguring,troubleshooting,repairingterminals,printers,scanners.
b) Installingandconfiguringandtroubleshootingserversandsupportingsoftware.
c) Answeringdayto day questionsonuse.(Continually bringinginnew peopleand
temps).
d) Supportof on-site tech’s(TO,GR,MK)
e) Leasingandmaintenance.Trackcontracts,return andrefreshequipment
2. Support technical operations for these locations
a) Day to day troubleshootingprocesses,forexample (labelsnotprinting,terminals
beingslow,processingissueslikecartonsnottruck loading.
b) Network andwirelessconnectivity
c) Systemconnectivityandintegration,coversJDE, shopflooranddata collection
d) Interface withproduction managers
3. Businessanalyst
a) Work flowinmanufacturingandlogistics
b) Processimprovement
c) Strategicplanning,maintenance,leasing,newhardware.
4. Programmer
a) Newprograms,processesandmodificationsof existingprograms andinterfaces
5. Miscellaneousothersupport
a) QA refreshes –JDE andDC
b) AS/400 operations
List of non day to day
A. Hardware bag labels.(4)
B. CV30 and CK3 lease refresh(1,3)
C. MaxiLAN,3400 and 155x replacement(1,3)
D. Productionserversfromphysical tovirtual (1)
E. Shopfloorintegrationpaintlineproject.(1,2,3)
F. Additional CK3XhandheldsforFabwarehouse (1)
G. Additional logicintruckloadprogramforHOT trailers(3,4)
H. Supportfor 1099-MISC IRS reporting(5)
I. AddToronto OperationQuantityComplete(OQC) toEG (4)
J. TroubleshootItemCompletionerrorsinMK(2)
K. WirelessconnectivitytroublewithnewestCK3X’satMCE (2)
L. Research,Testand ImplementportableprintingforTextiles(1,2,3)
M. LightOut Data Centerrelatedwork(2,3,4)