Professional overview about myself, my accomplishments, accolades, skills, work experience and hobbies. I am seeking a job where I can utilize my skills and talents to advance within a sustainable company.

2. ABOUT ME
37 years old, No Kids
5 years of college education
Alumni and current student at
the University of Phoenix
20+ years of work experience
Up to 10 years of leadership and
management experience
Received scholarships from
Clarendon College and Lubbock
Christian University

3. ABOUT ME
DISC Profile
-Influence
-Steadiness
Strengths finder Profile
-Responsibility
-Restorative
-Learner
-Adaptability
-Developer

4. ACCOLAD
ES
 Spotlight Employee 2011
 Senior Analyst of the Quarter 2012
 Manager of the Quarter in 2015
 Manager of the Quarter in 2016
 Employee of the Month 2004
 Store of the Month 2006
 Full Athletic Scholarship Recipient 1998 &
2000
 Yellow Belt Project Participant 2014
 Involved in Mentor Program at HDFS 2012
 Lead Workflow Project at HDFS 2017

5. PROFESSI
ONAL
SKILLS
 Quality Assurance Auditing
 Brand Protection & Credit Institution Safeguards
 FDCPA Rules & Regulations
 Collaborating with Management/ Leadership to Accomplish
Goals
 Technical Expertise- Phone and Voice Mail Equipment
 Microsoft Office Suite
 Developing & Implementing Internal Strategic Training
Initiatives
 Improving Communication & Synergy within the
Organization
 Administrative Logistics, Data, and Information
Management
 Problem-Solving & Driving Innovation
 Time Management & Meeting Deadlines
 High Quality Customer Service
 Coaching and Mentoring

6. WORK
EXPERIEN
CE AND
ROLE
Harley-Davidson Financial Services
-Collections Manager
-Senior Analyst
-Collections Representative III
-Collections Representative II, Contract
Employee, 2009-2010
Check N Go
-Branch Manager
-Assistant Manager
-Customer Service Representative

7. ACCOMPLIS
HMENTS/PR
OMOTIONS
 Harley-Davidson Financial Services
-Hired on as permanent employee,
March 2010
-Promoted to a Level III Collections
Representative, May 2011
-Promoted to Senior Analyst, May 2012
-Promoted to Collections Manager, July
2013
 Check N Go
-Promoted to Assistant Manager,
August 2005
-Promoted to Branch Manager, January
2006

8. HOBBIES
 Student
 Avid reader of Self-Growth books
 Prior member of Toastmasters
Club
 Volunteer for charity
organizations
 Fashion Blogger/Enthusiast
 Personal Stylist
 Personal Shopper

9. EDUCATIO
N
 Diploma received in 1998
 Attended Clarendon College 1998-2000
 Attended Lubbock Christian University 2000-
2001
 Bachelor’s Degree in Business Management
from University of Phoenix, February 2018
 Certificate in Small Business
Entrepreneurship, UOP, February 2018
 Currently, attending University of Phoenix,
Master’s in Marketing in Business
 GPA 3.42 Bachelor’s Degree
“Education is not a problem. Education is an
OPPORTUNITY.” –Lyndon B. Johnson

10. Cell Number: 469-569-0357
Email: vhenderson2571@yahoo.com
LinkedIn:
https://www.linkedin.com/in/veronica-
henderson-67a09281/