1. Heba Adel Faysal Hossny
……..
Giza, Egypt
PHONE: +971558880581 • EMAIL: heba_adel_c@hotmail.com
Seeking a challenging position in reputable company where I can be of a great benefit to the company and at
the same time improve my skill.
PROFESSIONAL EXPERIENCE
From 11/2008 to11/2014
In Orman Charity
Public relation representative
• Receiving and managing what is a special non-governmental organization throughout the year and to provide
assistance in the seasons.
• Organizing and processing all concerts and seminars of the Association.
• Prepare monthly reports on the branches and departments of the board of directors of the association
• Responsible for the periodic inspection work on all orphanages and branches of the Association.
From 11/2006 to 11/2008
In Alico (Pharaonic American Life Insurance Company)
Customer Service Representative for the Policy Owner Service Department
 Handling & implementing different customer's changes on insurance policies.
 Managing project "Returned Mail"
 Responsible for a weekly update report for portfolio Data Base Project.
 Responsible for the Mail In. Responsible for a weekly review for the Mail Out.
 Responsible for a quarter review for the Returned Checks.
From 10/2005 to7/2006
Tamima grub.
A call center agent
Handling 8 Queues at time.(Tamima Teleseen, Tamima Miza , Customer Service ,Raya IQ Pc’ s, Penta Pc’ s, SAICO Pc’
s, GS Pc’ s, Tamima TV, PIRAEUS Bank.(
From 1/2005 to 7/2005
Royalty Manpower Recruitment Company.
A recruitment specialist.
Receiving certain job Vacancies requirements from our agents.
Matching these requirements with the applications c.v's.
Sending the selected c.v's to the agents, after that assigning a meeting date with the agent to meet the selected candidate.
Follow up the following operations till the candidates travel.
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Objective

2. Heba Adel Faysal Hossny
EDUCATION
1996-2002
Cairo University Giza, Egypt
Faculty of law
PERSONAL INFORMATION
Date of Birth : 08/04/1981 Cairo,Egypt
Gender : Femal
Nationality : Egyptian
Marital status : Married (One Child)
ADDITIONAL QUALIFICATION
CALL CENTER LEARNING SOLUTIONS (CCLS(
Course work included for 5 and 6:
 Customer care & call handling skills.
 Dealing with difficult customers & situations skills.
 Value selling skills for inbound call center.
 Value selling skills for outbound call center.
 Handling stress & change.
Pathway to higher education training program.
The courses include a materials such as:
Behavioral Approach: (Analytical Thinking, Systems and Creative Thinking, Argumentation:
Techniques of Measurement and Development, Stress Management, Communication Skills,
Planning and Controlling)
Managerial Approach :( Problem Solving and Decision Making, Teams and Work Groups,
Negotiation Skills, Accounting for Management and Decision Making, Basics of Managerial
Economics, Planning and Controlling, Research Methods and Writing Research Proposals)
Apr 04-Jul 04 Basic Business Skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF(
 Developed Language and Computer skills
 Enhanced Presentation & project development skills
Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report
writing.
LANGUAGE
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3. Heba Adel Faysal Hossny
 Good command of both written and spoken English.
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