Veronica Hartmann has over 15 years of experience in administrative and customer service roles. She has strong skills in Microsoft Office programs like Word, Excel, and PowerPoint. Hartmann is proficient in accounting programs like QuickBooks and payroll programs like ADP and Paychex. She has a history of creating reports and spreadsheets using advanced Excel functions. Hartmann also has experience assisting with payroll preparation, accounts payable and receivable, inventory control, and resolving customer issues. She is seeking a new administrative role where she can utilize her skills.

1. VERONICA HARTMANN
1222 Tristram Circle, Mantua, NJ 08051
Home: (267) 975-7205
vkornsey@comcast.net
CAREER FOCUS
Dependable and motivated Administrative professional with exceptional customer service and decision making
skills. Strong work ethic, professional demeanor and great initiative.
SUMMARYOF SKILLS
Word Accounts Payable/Receivable
Excel Creative Problem Solving
QuickBooks Payroll
Computer Proficient Procurement / Expense Control
Multi-Task Management ADP/Paychex
Customer Service
ACCOMPLISHMENTS
Reporting
Created and maintains company data reports using advanced Microsoft Excel functions.
Payroll Assistance
Assisted with payroll preparation and entered data into cumulative payroll software.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
PROFESSIONAL EXPERIENCE
FUTURE FITNESS CENTERS
Executive Administrator - Multiple Locations
02/2014 to Current
Accounts Payable - Maintain documentation electronically and on paper
Budgeting / Inventory control - created solutions in this area that led to cost reduction, system improvements
and streamlined processes
Processed bank reconciliations and financial reports to verify practice of proper due diligence
Member support - Researched and resolved collections and billing disputes with tact and efficiency
Wrote reports and correspondence from dictation and handwritten notes
Created and maintains spreadsheets using advanced Excel functions and calculations to develop reports and
lists
FIRST CHOICE LENDINGOF NJ
Office Manager
10/2009 to 01/2014
Multi-State Payroll/Garnishment Processing
Benefits Administrator
Customer Service for union member inquiries
Inventory/Supply control
Assist in mortgage processing
LAKERNICK FAMILY CHIROPRACTIC/ENCORE MEDICAL STAFFING
Administrator - Temp Position
01/2011 to 12/2012
Medical Billing
Payroll Coordinator
Accounts Payable/Receivable
CONNER PLUMBING INC

2. Payroll clerk
05/2008 to 10/2009
Accounts Payable/Receivable
Multi State Payroll Coordinator/Garnishment Processing
Managed quality communication, customer support and product representation for each client
Inventory Control
FREEDOM MORTGAGE CORP
Account Manager
07/2006 to 09/2007
Processed wholesale mortgage loans
Maintained average pipeline of 85-100 loans
Prepared monthly production reports
Customer support to all assigned branches
POPULAR FINANCIAL SERVICES, INC
Mortgage Processing/Closing Supervisor
08/1998 to 07/2006
Managed a team of Processors/Closers in the performance of their daily responsibilities
Resolved internal/external customer service issues
Performed daily Quality Control of product material and conducted one-on-one training as needed
Complete annual performance reviews and evaluation of team members to identify areas of improvement
and reward above average performance
EDUCATION
CERTIFIED MASSAGE THERAPIST
March 2009
Harris School of Business - Massage Therapy
900 Hour Course
4.0 GPA
Perfect Attendance