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к.э.н.,	
  доц.	
  Старостин	
  В.С.	
  
Imagine	
  you	
  are	
  a	
  new	
  sales	
  director	
  
                            	
  
How	
  would	
  you	
  achieve	
  short	
  term	
  sales?	
  




                                                            2	
  
Company	
  iniIates	
  steps	
  to	
  increase	
  sales	
  by	
  
using	
  varied	
  forms	
  of	
  immediate	
  value-­‐added	
  
acIviIes	
  




                                                                    3	
  
To	
  provide	
  and	
  structure	
  sales-­‐related	
  programs	
  
	
  
To	
  increase	
  immediate	
  customers	
  sales	
  




                                                                   4	
  
Brand-­‐level	
  
                       sales	
  promo	
  
                                  3	
  ways	
  



Sales	
  force	
            Push	
                Pull	
  
       Encourage	
              Retailers	
         Customers	
  



                                                                5	
  
Sales	
  managers	
  are	
  under	
  pressure	
  to	
       Assessment	
  of	
  sales	
  promoIons	
  is	
  
     demonstrate	
  results	
  quickly	
                            relaIvely	
  easy	
  




                                            Why	
  companies	
  
                                            spending	
  more	
  
                                            money	
  on	
  sales	
  
                                              promoIons	
  




  Target	
  consumers,	
  sales	
  force	
  and	
  
                                                                 RelaIvely	
  low	
  investments	
  
                 retailers	
  




                                                                                                           6	
  
Our	
  company	
  used	
  to	
  spend	
  around	
  70%	
  of	
  
promo	
  budget	
  on	
  sales	
  promoIon.	
  Nowadays	
  
we	
  spend	
  around	
  70%	
  
Do	
  you	
  think	
  we	
  overesImate	
  the	
  relevance	
  of	
  
that	
  tool?	
  




                                                                        7	
  
•  Short-­‐Ime	
  results	
  
•  Simplify	
  brand	
  image	
  
•  Leo	
  Burneb	
  was	
  wondering	
  if	
  30%	
  of	
  promo	
  
   budget	
  is	
  enough	
  for	
  SP	
  
•  Vital	
  alternaIves:	
  upgrade	
  your	
  product,	
  
   improve	
  your	
  service,	
  put	
  your	
  prices	
  down	
  
   etc.	
  


                                                                       8	
  
Abract	
  
Abract	
  new	
  
                           exisIng	
  
customers	
  
                          customers	
  



       Abract	
  customers	
  
        that	
  just	
  try	
  but	
  
          do	
  not	
  buy	
  



                                          9	
  
Added-­‐value	
  that	
  go	
  beyond	
  original	
  
proposiIon.	
  
Oien	
  monetary	
  form	
  
Goal	
  –	
  iniIate	
  purchase	
  
Time	
  constraints	
  	
  
	
  
Influence	
  DMU	
  

                                                        10	
  
SP	
  helps	
  to	
  differenIate	
  product	
  proposiIon	
  

                                                                11	
  
•  Measure	
  results	
  
•  RelaIvely	
  low	
  costs	
  
•  Quick	
  organizaIon	
  

•  Difficult	
  to	
  cooperate	
  with	
  large	
  retailers	
  
•  AddiIonal	
  difficulIes	
  



                                                                  12	
  
•  Trials,	
  tesIng	
  (samples,	
  refund	
  etc.)	
  
•  Repeat	
  purchases	
  (stamp-­‐cards)	
  

•  Refreshed	
  products	
  and	
  value-­‐pack	
  	
  




                                                           13	
  
•  Oien	
  used	
  
    Samples	
           •  Some	
  kinds	
  of	
  CPG	
  


   	
  Coupons	
        •  Get	
  new	
  customers	
  and	
  encourage	
  exisIng	
  clients	
  
                        •  CooperaIve	
  promo	
  campaigns	
  


                         • 	
  In	
  case	
  of	
  unsaIsfacIon	
  


Money	
  refund	
        • Difficult	
  to	
  formulate	
  terms	
  
                         • Special	
  posiIoning	
  
                         • Minimize	
  clients’	
  risks	
  


                        •  Clear	
  and	
  understandable	
  
 Special	
  sales	
     •  Could	
  damage	
  image	
  

                                                                                                   14	
  
•  Цель–	
  развить	
  систему	
  распределения	
  
•  Увеличение	
  пространства	
  на	
  полках	
  
•  Передача	
  задач	
  конечного	
  сбыта	
  
   партнерам-­‐ритейлерам	
  

	
  



                                                      15	
  
Retailers	
  bonuses	
              •  Focus	
  on	
  your	
  distribuIon	
  partners	
  


Special	
  offers	
  for	
  large	
     •  Fixed	
  or	
  	
  floaIng	
  %	
  
       volumes	
  
                                       •  Discounts	
  for	
  large	
  volumes.	
  POS	
  promoIons	
  by	
  
  CooperaIve	
  promo	
                   retailer	
  


   Trainingы	
  for	
  staff	
          •  Train	
  retailer’s	
  staff	
  or	
  subsidies	
  it	
  partly	
  силами	
  


                                                                                                                         16	
  
Set	
  of	
  interacIve	
  instruments	
  
Use	
  a	
  few	
  media	
  channels.	
  
Feedback-­‐oriented	
  in	
  terms	
  of	
  purchase,	
  web	
  
visits	
  or	
  offline	
  acIvity	
  	
  
Use	
  jointly	
  with	
  SP	
  techniques	
  




                                                                   17	
  
•  MarkeIng	
  is	
  not	
  mass	
  anymore	
  
•  Onе2One	
  	
  is	
  a	
  corporate	
  philosophy	
  
•  Individual	
  customer	
  
•  IT:	
  check-­‐out	
  scanners,	
  bank	
  transacIons,	
  
   internet	
  payments,	
  site	
  staIsIcs,	
  special	
  soi	
  
•  Use	
  IT	
  to	
  observe	
  customers	
  
•  Database	
  development	
  and	
  verificaIon	
  

                                                                      18	
  
E-­‐mail	
  sendings	
  

                    TV	
  and	
  Radio	
  


DM	
  tools	
  
                        Catalogs	
  

                   TelemarkeIng	
  

                       Internet	
  
                     technologies	
  

                  Loyalty	
  programs	
  

                                              19	
  
20	
  
21	
  
22	
  

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Sales promotions

  • 2. Imagine  you  are  a  new  sales  director     How  would  you  achieve  short  term  sales?   2  
  • 3. Company  iniIates  steps  to  increase  sales  by   using  varied  forms  of  immediate  value-­‐added   acIviIes   3  
  • 4. To  provide  and  structure  sales-­‐related  programs     To  increase  immediate  customers  sales   4  
  • 5. Brand-­‐level   sales  promo   3  ways   Sales  force   Push   Pull   Encourage   Retailers   Customers   5  
  • 6. Sales  managers  are  under  pressure  to   Assessment  of  sales  promoIons  is   demonstrate  results  quickly   relaIvely  easy   Why  companies   spending  more   money  on  sales   promoIons   Target  consumers,  sales  force  and   RelaIvely  low  investments   retailers   6  
  • 7. Our  company  used  to  spend  around  70%  of   promo  budget  on  sales  promoIon.  Nowadays   we  spend  around  70%   Do  you  think  we  overesImate  the  relevance  of   that  tool?   7  
  • 8. •  Short-­‐Ime  results   •  Simplify  brand  image   •  Leo  Burneb  was  wondering  if  30%  of  promo   budget  is  enough  for  SP   •  Vital  alternaIves:  upgrade  your  product,   improve  your  service,  put  your  prices  down   etc.   8  
  • 9. Abract   Abract  new   exisIng   customers   customers   Abract  customers   that  just  try  but   do  not  buy   9  
  • 10. Added-­‐value  that  go  beyond  original   proposiIon.   Oien  monetary  form   Goal  –  iniIate  purchase   Time  constraints       Influence  DMU   10  
  • 11. SP  helps  to  differenIate  product  proposiIon   11  
  • 12. •  Measure  results   •  RelaIvely  low  costs   •  Quick  organizaIon   •  Difficult  to  cooperate  with  large  retailers   •  AddiIonal  difficulIes   12  
  • 13. •  Trials,  tesIng  (samples,  refund  etc.)   •  Repeat  purchases  (stamp-­‐cards)   •  Refreshed  products  and  value-­‐pack     13  
  • 14. •  Oien  used   Samples   •  Some  kinds  of  CPG    Coupons   •  Get  new  customers  and  encourage  exisIng  clients   •  CooperaIve  promo  campaigns   •   In  case  of  unsaIsfacIon   Money  refund   • Difficult  to  formulate  terms   • Special  posiIoning   • Minimize  clients’  risks   •  Clear  and  understandable   Special  sales   •  Could  damage  image   14  
  • 15. •  Цель–  развить  систему  распределения   •  Увеличение  пространства  на  полках   •  Передача  задач  конечного  сбыта   партнерам-­‐ритейлерам     15  
  • 16. Retailers  bonuses   •  Focus  on  your  distribuIon  partners   Special  offers  for  large   •  Fixed  or    floaIng  %   volumes   •  Discounts  for  large  volumes.  POS  promoIons  by   CooperaIve  promo   retailer   Trainingы  for  staff   •  Train  retailer’s  staff  or  subsidies  it  partly  силами   16  
  • 17. Set  of  interacIve  instruments   Use  a  few  media  channels.   Feedback-­‐oriented  in  terms  of  purchase,  web   visits  or  offline  acIvity     Use  jointly  with  SP  techniques   17  
  • 18. •  MarkeIng  is  not  mass  anymore   •  Onе2One    is  a  corporate  philosophy   •  Individual  customer   •  IT:  check-­‐out  scanners,  bank  transacIons,   internet  payments,  site  staIsIcs,  special  soi   •  Use  IT  to  observe  customers   •  Database  development  and  verificaIon   18  
  • 19. E-­‐mail  sendings   TV  and  Radio   DM  tools   Catalogs   TelemarkeIng   Internet   technologies   Loyalty  programs   19  
  • 20. 20  
  • 21. 21  
  • 22. 22