1. Varadharajan G
Mobile: +91-8939181027 ~ E-Mail: varadha8@gmail.com
LinkedIn: http://www.linkedin.com/in/varadharajan
Google+: https://plus.google.com/u/0/114799636813553235207
To be an integral part of a growth oriented organization team where I can put the best of my acquired knowledge for
organizational and individual growth.
PROFESSIONAL SYNOPSIS
• Bachelor of Computer Science from SIVET Arts & Science College affiliated to
Madras University, Chennai with 5 years and 8 months of experience in Benefits
Administration, Hardcore Sales, Survey Processes and People Management.
• Currently associated with AON Hewitt, Chennai as Experienced Benefits Operations
Analyst.
• Skilled in Health and Welfare Benefits Administration, Payroll Administration,
Customer Satisfaction, Innovation, Problem Solving, Training Capabilities, Analytical
Skills, Communication, Resource Management, Team Management, Initiator, Smart
Worker.
ACADEMIC CREDENTIALS
2008 Bachelor of Computer Science from SIVET Arts & Science College,
Gowrivakkam, Chennai. 2005 12th
from Corley Higher Secondary School,
Tambaram, Chennai.
2003 10th
from Corley Higher Secondary School, Tambaram, Chennai.
EMPLOYMENT SCAN
May ’2011-March 2014 & October 2014~Present AON Hewitt, Chennai
Experienced Benefits Operations Analyst Work History
Experienced Benefits Operations Analyst - AON Hewitt
Domain: Health & Welfare
Objectives:
Our role is to administer the Health & Welfare benefits for the Active and
Retirees of our client. Our responsibility is to do research and analyze the participant’s
health & welfare benefits by using Mainframe and other internal tools and deliver the same
to the clients. Clients will henceforth provide the benefits to their employees.
Job Description:

2. • Prioritizes work as required in order to effectively respond to client needs
• Demonstrates sound understanding of client plan provisions by asking questions
and responding to client needs in a timely manner
• Ensures knowledge of client plan provisions and supporting documentation is current
and updated.
• Follows all predefined procedures, adheres to all the process guidelines and
ensures that performance parameters are met and/or exceeded against SLA
targets
• Participates & contributes in daily huddles and status meetings

3. • Ensure on-time and accurate delivery of all tasks as per Service Level agreements
• Collaborates with colleagues across site, both onshore and offshore
• Coaches & train new colleagues on client requirements when appropriate
• Creates/updates SOP whenever required and provide SME support to new
colleagues/colleagues in Shared Service
• Identifies process improvements to inculcate a culture of continuous improvement
• Researches participant records having errors/issues and fixes the issue before
loading the files or before sending the files to vendors
• Communicates participant/data related issue with onshore client team proactively
• Identifies system defects and create tasks for the technology team to work on: follow-
up till closure
• Executes manual processing with proper documentation and follow-up
• Reviews all incoming and outgoing data to ensure quality output
• Follows all predefined procedures, adhere to all the process guidelines and
ensures that the performance parameters are met and /or exceeded in or to meet
SLA targets
• Updates documentation whenever there is a change in the process and seeks sign-off
from client team
• Runs month-end processes on scheduled date/s and sends it to onshore team for
validation.
• Participates in leadership connects regarding various Business Implementations.
• Attending several Class room Trainings to groom the knowledge in various streams.
• Touch base with clients frequently to understand their needs and serve them well.
• Leverages resources on the team to generate results
Time Period:
May ’2011-March 2014 & October
2014~Present
Team Leader – Davies Systems
Domain: Survey & Sales
Objectives:
The project is all about getting the Mortgage details of Australian home loan
customers. WPA will pay off their home loans on behalf of them and the home loan
customers in turn will pay their loan amount to WPA with higher interest rates.
Worked as a Quality Check(QC) Analyst to monitor the survey and sales closed by
the agents, approve it and send to the clients directly.

4. Worked as a verifier who handles the verification system in which we get the
customers acknowledgement to access their customer Credit or Debit card information for
the product purchased.
Promoted as a Team Leader to manage the team which worked on US sales process.
Time Period: April 2010 ~ April 2011
OTHER INITIATIVES
• Learned a course on Oracle DB Administration in Novels Soft Technologies.
• Learned Multimedia Courses such as MAYA, Photoshop.
• Attended Personality Development and Communication & Accent trainings in SoftLogic
Systems.
PERSONAL PROFILE
Date of Birth: 08th
November 1987
Nickname: Varadha
Permanent Address: No 4/6, Nakkiran Street,
Sembakkam, Chennai 600073 Linguistics: English, Tamil,
Hindi
I declare that the foregoing information is correct and complete to the best of my
knowledge and belief and nothing has been concealed/distorted. If offered appointment, I
will join on specified date and subsequently, take up duty as and when required.
Place : Chennai
Date : Signature:

5. Date of Birth: 08th
November 1987
Nickname: Varadha
Permanent Address: No 4/6, Nakkiran Street,
Sembakkam, Chennai - 600073 Linguistics: English, Tamil,
Hindi
I declare that the foregoing information is correct and complete to the best of my
knowledge and belief and nothing has been concealed/distorted. If offered appointment, I
will join on specified date and subsequently, take up duty as and when required.
Place : Chennai
Date : Signature:

6. Date of Birth: 08th
November 1987
Nickname: Varadha
Permanent Address: No 4/6, Nakkiran Street,
Sembakkam, Chennai - 600073 Linguistics: English, Tamil,
Hindi
I declare that the foregoing information is correct and complete to the best of my
knowledge and belief and nothing has been concealed/distorted. If offered appointment, I
will join on specified date and subsequently, take up duty as and when required.
Place : Chennai
Date : Signature: