1. Rajeswari Sivalingam
Change Co-ordinator
Contact : +91- 8056045534
Email:rajeswarisivalingam@gmail.com
Objective
An IT Professional with good analytical and communication skills has 4.2 years of experience in Change
and Incident Management, willing to be a part of highly skilled workgroup, contributing towards the
company’s success and personal career growth.
Education:
Class X : Shri Anand Jain vidyalaya (Matric) School with 73.72% in 2004
Class XII : Shri Anand Jain vidyalaya (Matric) School with 83.16% in 2006
B.Tech (Bio Technology) : Shri Andal Alagar College of Engineering with 76.85% in 2010
Professional Experience
Current Company : Wipro Technology
Designation : Project Engineer (Change Manager/Incident Manager)
Duration : June 2010 till August 2014
Total Work Experience : 4Years and 2Months.
Skill Set
Professional Skills : Change Management, Change co-ordination, People Management,
Client Management, Incident Management.
Platforms : ITIL, Windows.
Certifications : ITIL V3 Foundation Certified.
Tools :HP Service Manager /Peregrine service center
Certification and Training
• Underwent Training for ITIL v3 Foundation training that includes the Overview of Service
Strategy, Service Design, Service Transition Service Operation, and Continual Service
Improvement and cleared internal assessment test.
• Attended Training on Change management and Change Co-ordination.

2. Professional Experience
WIPRO Technologies (JUNE 22nd
2010 – AUGUST 28th
2014)
Projects
1.
CAPITALONE (CHANGE MANAGEMENT TEAM ( BANKING AND FINANCE)
(March2012- AUGUST 2014)
Client : CAPITALONE
Role : Change Manager
Designation : Project Engineer
Responsibilities : Change Management, Data Management , Change Coordination & Patching
CO-Ordination
Change Manager
Change Management Responsibilities:
• Worked in a Banking project which has 100% Compliance.
• Worked on Changes and incidents will all severity and risk categories.
• Worked on ITIL process and gained good knowledge with the same.
• Following up with the Change order ever since it is in Assessment and Planning phase through
the closure.
• Reviewing the CO's to make sure its Documented correct.
• Always adhered to the Change and Incident Compliance to ensure Zero Violation and Process
Mistake.
• Have good hands on experience with HP tools like Service Manager/Service Centre.
• Organizing the Daily CAB meetings.
• As part of Approval groups, i will completely coordinate and approve the CO's.
• Prioritizing the CO's based on the severity categorization and process them.
• Have always ensure a CO is released for implementation with perfect documentation.
• Worked on Assessing the Change Violation and also to revert them.
• Have created documents on Change Management for new joiners and shared the same.
• Assisting the CO initiators with various resolutions for their queries.
• Having very good communication and Excellent interactions with Clients.

3. 2. NESTLE(SM9 Data Management Specialist ( Retail corporation Transport and Government )
(June 2010-March 2012)
Client : Nestle
Role : Data Management Specialist
Designation : Project Engineer
Responsibilities :
• Performing various quality checks to ensure data quality
• Performing various operations (create, update or remove/deactivate Data Objects) to ensure
good maintenance and quality of CHROME data managed with Service Manager 9 (SM9).
Data Management Responsibilities:
• Responsible for user admin activities in various tools used in Nestle viz. Servicecenter,
Documentum, Nestool, External Interwise, Opinio, SHREQ and NCPS.
• Monitor the Incident / Change Management tool.
• Doing Internal Auditing of the process and to check the project is going with the correct ITIL
process and meeting with the agreed SLA /OLA with the client.
• Handling user admin activities in SAP systems - User ID unlock and Password reset in all SAP
environments.
• Have handled user creation and role assignment in SAP GDDC systems.
• User administration using ITIM for Non-Nestle users for accessing SAP, Documentum.
• Handling critical service requests as per agreed SLA.
• Responsible for maintaining the team’s performance as per agreed SLA.
• Follow defined processes and techniques depending on customer, nature of problem and
severity.
• Respond to customer contacts via phone and automated system alerts via ticketing system.
• Good knowledge of ITIL standards and workflow.
• Participation in peer and group reviews.
• Onsite-Offshore Co-ordination.
• Daily communicated with Manager and peers regarding status and completed the assigned task
within the given time.
PersonalSkills
• Good analytical and communication skills
• Possess ability to work independently as well as in a team
• To accept challenges and accomplish targets in competitive environments
• Goal oriented and eager to learns
• Ability to handle team and ensure excellent team co-ordination

4. Personal Information
• Date of birth : 25-02-1989
• Sex : Female
• Nationality : Indian
• Marital status : Married
• Language known : English, Tamil
Declaration
I hereby declare that the above information furnished is true to the best of my knowledge & belief.
Rajeswari Sivalingam