1. UMESH KULKARNI
E-Mail: umeshk180672@gmail.com / umeshk180672@yahoo.co.in
Contact Mobile: +91 8806002111 ~ Home: +91 20 27651936
SENIOR MANAGEMENT PROFESSIONAL: GENERAL MANAGER-HOSPITALITY
Hotels, Resorts / Front Office / Sales / Food & Beverage Management / Club Hospitality Operations /
Business Development / Training / Multiplex Cinemas
Achievement-driven as well as High Performance Management Executive; with outstanding
qualifications in all phases of business operations functions of Hotels, Resorts and Multiplex
CAREER SNAPSHOT
Dynamic career of18 years of rich experience in the Hospitality and Multiplex Industry in F&B
Management, Front office management, Business Development, Administration and Client Servicing in
reputed organizations in India and Overseas.
Certified by Rezidor Hotels Group as “On Job Skills Trainer”
Created detailed S.O.P’s for the entire F&B departments which are in operation now in Radisson, BLU
Bahrain.
Successfully completed HACCP Certificate course. (Hazard Analysis Critical Control Point)
Had the privilege of being opening team member in properties like Holiday-Inn-Pune, Royal Cruises-Goa
and The Central Park Hotel, Pune.
A keen performer with a proven track record of increasing revenues, streamlining workflow and control
costs.
Significantly improved organizational effectiveness, business & image via customer and market focused
strategy development with commitment to ensuring highest level of customer service at all times and
resolving complaints and issues efficiently and accurately.
Excellent interpersonal, communication, team building & management skills.
AREAS OF EXPERTISE
Management Style:
Formulating business plans for overall development & accomplishment of top and bottom-line
profitability.
Handling financial operations ensuring the effective utilization of surplus funds in profitable investments
for higher returns and minimum liquidity position.
Defining service standards and guidelines that serve as benchmark for excellent service delivery
thereby contributing towards ameliorated service revenue generation.
Monitoring expenditure strictly in hotel operations, budgeting for consumables & manpower.
Ensuring the compliance of the hotel for all statutory safety norms involving guest & staff safety
including food safety and hygiene standards.
Ensuring maximum guest satisfaction by closely interacting with guests to understand their
requirements & customizing products & services to their needs.
Strategizing policies & procedures in the operating systems and training and motivating the front line
staff to deliver 100% guest satisfaction.
Reviewing & interpreting the market trends/ client feedback to attune business strategies. Ensuring
quick response to guest complaints for guest service recovery.

2. ORGANISATIONAL SCAN
Tenure Company Designation
Sept’16 Till Date The Pride Hotels India Pvt. Ltd. (Goa) General Manager
Dec’14-Aug’16 INOX Leisure Limited. (Aurangabad) Unit Manager
Nov’13-Sept’14 Grand Exotica Business Hotel Pune General Manager
Aug’12–Nov’13 Spree Hotels & Resorts India Pvt. Ltd. Bengaluru General Manager
Jul’11–Jul’12 Sarovar Hotels & Resorts India Pvt. Ltd. Lonavala General Manager
Mar’07-Apr’11 Diplomat RadissonBLU Hotel, Bahrain Night Manager-Front Office/
Training Manager (F&B)/
Room Service Manager
Mar’05-Feb’07 La Maison Du Café, Bahrain Restaurant General Manager
Mar’03-Feb’05 TAJ Blue Diamond, Pune Manager-In Room Dining
Jul’00-Feb’03 The Central Park Hotel, Pune Asst. Manager Food & Beverage
Jun’98-May’00 The Mandovi Hotel, Panaji, GOA Restaurant Manager
Nov’95-Mar’98 Holiday–Inn, Pune Outlet In charge/ Senior Captain
Dec’92-Nov’95 Cidade de Goa Resort - Dona Paula, Goa Captain: F&B Service
Deliverables:
Handling Operations and Administration of entire hotel / resort / multiplex & all F&B outlets.
Looking after quality, timely service delivery and guest feedback is always maintained.
Spearheading team of 81personnel (Hod's, Executives, Supervisors and Line employees).
Conducting Various Trainings was the prime focus which developed me as a thorough hospitality
professional.
Prepared SOP’s (Standard Operating Procedures) for all departments of hotel.
Managing aspects of recruitment of staff including candidate interview, background check, induction and
quarterly appraisals.
Notable Highlights
I have successfully launched 03 hotels from pre-opening stage to very busy operations phase in all
departments with tremendous response to its banquets and rooms from corporate sector.
Overall In-charge of Administration and Operations of two properties. 1) ZiP by Spree Hotel at
Woodrose Club: A 04 star hotel with 30 rooms 2) Augusta Club by Spree: A luxury lifestyle Club with all
sports facilities, gym, Restaurant and Banquet/Conference facilities. Increased the occupancy levels by
48% from previous year 2011-12 and ARR by 5%
At “The Diplomat RadissonBLU Hotel Residence & Spa” in Kingdom of Bahrain, was considered one of
the key members of management for training and formulating SOP’s in administration and operation.
Assisted F&B Manager & Executive Chef in planning and successfully managing various food festivals in
this restaurant which resulted in 32% growth in revenue.
Initiated & deployed “Process Management” in TAJ Blue Diamond, Pune in Room Service.
Chosen as Best Restaurant Manager for Goa’s best Specialty Goan & Multi cuisine restaurant “Rio Rico”,
a 162 covers restaurant which attracts guests from all 5star hotels in Goa.
Integral part of opening team to set SOP for various outlets at Holiday Inn, Pune and The Central Park
Hotel, Pune.
Considered one of the key members of management in administration and operation.
Manned 24 hours Room Service, Mini bars and the Executive Lounge.
2nd
in command in F&B department after the F&B Manager and was actively involved in a la carte and
buffet menu planning, theme nights planning and creating special packages for business lunch which
were a great success in the city of Pune.
Won special appreciations from every Organization for contribution in planning and successfully
organizing theme events, Food Festivals etc.
Was considered a key figure of the team at The Central Park Hotel, Pune for retaining corporate guests
in Banquets, menu planning and F & B business strategies.
SCHOLASTICS
Year: 1991 S.Y. B.Com from Pune University.
PERSONAL DOSSIER
Date of Birth: 18th
June, 1972
Address: 2/1, L.I.G. Colony, Sector 25, Sindhu Nagar, Nigadi, Pradhikaran, Pune – 411 044 Maharashtra, INDIA
Linguistics: Hindi, English, Marathi, Konkani (Fluent) and Basic Arabic-Spoken
Marital Status: Married
Passport No: G3316662 – valid till 5th
January 2018 _____________
Hobbies: Cricket, Listening Ghazals and Traveling Umesh Kulkarni