Resume

1. Technical Skills
Incident Management
Networking
Vmware Administration
Windows Server 2008
Automation & Optimization
Tools
Vmware Vsphere 6.0
PowerShell
HP Server Automation
HP Data Protector
Active Directory
Summary
Working in Veritas LLC as TSE
Knowledge in Managing Windows Server 2003/2008R2
Enterprise Level Archiving solutions, Active directory,
Microsoft Cluster Services, Exchange and VMware 6.0
Worked in Support Industry through voice/email/chat
ITIL and CCNA, MCSE Certified and trained in Linux.
Extensive Subject knowledge of Networking Concepts.
Protocols: DNS, DHCP, TCP UDP, ICMP, IP, ARP, NTP.
Understanding Lean Six Sigma, Agile & Lean.
CERTIFICATION AND LEARNINGS
Successfully completed Training of Linux Essentials
ITIL and CCNA certified
Attended TEDx Event on cloud computing.
Attended Server Optimization Webinar from Linked-in
Visited SRM India for Seminar on Cyber Security
Attended Green Chemistry for Awareness of Env. Pollution
UJJWAL CHATTERJEE
An accomplished professional with a dynamic
career of over 4.6 years in IT
Experience: 4.6 years Notice Period: 2 months
ujjwal.chatterjee@yahoo.com 08527405413

2. Expertise
Projects and Technology
Client 1 Deutshe Bank, Noida HCL offshore Support
Client 2 Deutshe Bank, Pune TCS onsite Support
Client 3 Handled global customer base from Bank of America, Barclays, HSBC, Thomson Reuters etc
Management Service Delivery, Identity & Access Management, Business Continuity Management , Reporting ,
IT Security, Mobility Management, Incident Management, SR Management, Change Management
Platforms Windows server 2008/2008R2 , Windows and MacOs
Databases Microsoft SQL 2014/ oracle 11g
Ticketing Service Now/ Oracle Sales Cloud
Backup IBM Tivoli /HP Data Protector
Storage HP Store Once 6500
Applications
HP SA Power-shell WINSCP Exchange 2016
HPOE Active Directory Group Policy Manager Skype/Jabber
HP ILO4 Server Manager Failover Cluster Manager Office 365
HP CSA DNS Manager Registry Editor Office 2010
HPNM
HPDP
IIS Manager
Command Prompt
Disk Clean-up
VMware
Treesize Free
EV
Strengths
Excellent Communication skill to present points precisely and clearly.
Have been actively involved in SLA based as well as batch oriented projects
Handling complex Legacy based and Virtual Application.
Creating reports on Daily and monthly Basic SLA deck, Performance Matrix.
Good team player and have excellent interaction skill to coordinate and work within a team.
Adjust easily to innovative concepts and new environment and also recognized for providing quality
customer focused deliverables.
Goal oriented: results achiever, Meeting deadlines.
Creating a positive work environment.

3. Windows Admin in Veritas LLC as TSE From AUG 20 2018 Till Date
Worked in Information Intelligence Department and provided support for the Veritas
Partners and Veritas Customers who use Veritas Products like Enterprise Vault, Veritas
information classifier, Netbackup and Infoscale.
Handled Exchange Archiving, File Server Archiving and SMTP Archiving and office 365
Archiving.
Troubleshooting issues which include High CPU utilizations, Memory, Network issues,
Disk space issues, Data store latency.
Troubleshooting on Mailbox Archiving and Journal Archiving being slow or stopped.
Taking client trace and analysing the trace for isolating the issue from Client/Server.
Managing Microsoft Messaging Queue for checking the archiving mail flow.
Expertise in handling Microsoft and Veritas Cluster troubleshooting
Managing Host’s, Clusters and Resource Pools, Virtual Machines.
Handling request to delete or add Archives in Enterprise vault as per the request.
Isolating AD Permission issues which prevents access to a mailbox or shared-drive.
Handling ADFS Certificate Issues in Office Mail App w.r.t Enterprise Vault Server.
Checking Network related issues using fiddler and Wires-Shark.
Handled Global Customers of Veritas which includes Enterprise/Infrastructure level
Support as the customer use Enterprise Level Products.
Troubleshooting compatibility level issues for Exchange and SQL w.r.t Enterprise Vault
Helping customers with the Migration of their Environment which included Enterprise
Vault migration, Exchange Migration and SQL Server Database Migration
Handling Upgrade issues for Enterprise Vault Admins helping them to involve Veritas
Consultants and educating the Customers for a successful upgrade.
Troubleshooting Outlook Synchronization issues from enterprise vault server by checking
the connectivity between the servers.
Providing Root cause analysis to the Customers after resolving the issues.
Troubleshooting and isolating Exchange level, Network Level, Active Directory Level issues.
Isolating DNS, DHCP, IIS, Group Policy, Storage and Memory issues.
Providing Support on Storage Devices such as Hitachi, Centera, etc which is used by
Enterprise vault as storage.
Linking articles to the cases using knowledge Management Tools for better case resolution.
Using SQL Queries to troubleshoot database related issues for maintaining consistency
between client and server.
Performing SQL Fragmentation using SQL Scripts to remediate Indexing Issues
Troubleshooting Microsoft clusters in maintenance mode and performing Failovers.
Using JIRA Tool for working with the development Team for bugs related issues
Checking COM and DCOM Issues and troubleshooting it as per the requirement
Worked in an ITIL Environment and logged cases in oracle sales cloud.
Escalating the cases to Backline Engineers for the critical unresolved issues.
Performing Cold Handovers so as to provide timely call backs to the Customer.
Preparing Process Documents for the Team better Co-ordination

4. Windows Admin in TCS, 9 months as Analyst From DEC 5th 2017 To 5th Aug 2018
Working in Server Support which includes managing the infrastructure of banking client.
Creating Host’s, Clusters and Resource Pools, Virtual Machines in Data Center
Creating and managing virtual machine Templates and Clones.
Troubleshooting Virtual machines and resolving the issue on priority basis.
Up-gradation of VMware Tools and Hardware version in VM’s.
Checking the Task and Events for monitoring in case of failovers.
Addition and expansion of Data Stores as per the Disk provisioning service Request
VMotion and Storage VMotion of Virtual Machines
Moving VM’s from one LUN to another LUN using Storage VMotion
Creating Clusters for High Availability (HA) and Distributed Resource Scheduler (DRS).
Exposure to SAN/NAS/DAS/HBA, storage infrastructure/fabric (iSCSI,SCSI,SAS,IDE)
Troubleshooting clusters in maintenance mode and perform Patching.
Setting up basic roles such as File server group on cluster.
Creating new ESX Servers and upgrading the existing ESX to latest one.
Creating Baselines for deploying Weekly/monthly Patches using VMware 6.0
Daily FMO Checks for Windows Server which include High CPU utilizations, Memory,
Network issues, Disk space issues, Data store latency.
ESX Host BSOD/hung/crash Dump Analysis and providing RCA for Server Down.
Responsible for server deployments, which include application installations, operating
system updates and security patches
Worked on VMware Update Manager for updating or Patching for all ESX server Hosts.
Analysing the VM support logs for ESX Server and Vcenter logs for RCA.
Checking the Group Membership of user’s in AD to troubleshoot brokering issues.
Resetting the password of users in AD to remediate access issues.
Executing Unix scripts in HP Server Automation to deploy Patches on servers
Mass upgradation of Server subscriptions in (HP Cloud Automation)
Having Basic Understanding of Backup Tools such as IBM Tivoli and HPDP.
Checking Event Viewer and Failover cluster management for backup failure
Basic understanding of RAID and storage devices.
Possess in depth subject knowledge of Virtualization.
DNS,DHCP,AD,VPN, issues in Windows Server Environment
Good understanding of FSMO Roles and Active Directory
Worked in a ITIL Environment and logged tickets in SNOW
Scheduling meeting with vendor to escalate the critical unresolved issues.
Good logical reasoning, communication and troubleshooting skills
Creating Shift Handovers and Monthly SLA Report of the Team
Managing the ROTA and Adhoc shifts for effective Team Management
Serving as a Team Lead for achieving greater client appreciation.
Preparing Process Documents for the Team better Co-ordination

5. Windows Admin in HCL,3.1 Yr. ISD as Senior Analyst From AUGUST 2014 Till 5 Oct 17
Performed technical expertise for windows systems environments on issues related to
servers, local services and server configuration.
New Role/Feature installation/Uninstallation on windows server environment.
Managing Disk Space/Page File/Server Health (CPU, Memory) monitoring tasks.
Experience in handling issues related to AD, GPOs, DNS, DHCP, IIS, and FTP &, Clustering.
System Administration-Managing Users, Groups, Roles and Access Permissions.
Patch Management process including Patches approval/installation during weekends.
Handled L2/L3 Calls Support on Windows 2003, 2008 and 2012 Server Family
Coordinating with Local IT team in all sites with respect to (EMEA/APAC/NA regions)
Responsible for Commissioning and Decommissioning the Virtual Server s
Worked on WSUS (Windows Server Update Services) to manage the distribution of updates
and hotfixes released for Microsoft products and did the patching for the servers.
Knowledge on Backup/restore while server decommission and migration activities.
Manage and administer issues related to on-boarding and off-boarding of users in AD
Installation, configurations, management updates, monitoring and generating reports
Escalating and handling L2 issues in Incident Management with ITIL implementation
Working on Application and System Error Events and group policy.
Analysing the clustering logs to find the root cause for automatic fail-overs.
Installing, Configuring and Troubleshooting Application Server Software’s.
Ensuring Installation of Backup and Monitoring agents on the windows servers.
Installation and troubleshooting of Systems Hardware and software problems.
Ensure all the applications such as SEP, JAVA, Acrobat reader, IE, Tanium Clients, are
compliant and up to date on 99.50% machines in the network.
Running disk Clean-up and contacting the server owners in case of disk space issues.
Responsible for several daily, weekly and monthly reports sent to the client side
Worked on CRM tools like Symphony and Service Now and create case if required.
Adapts to new systems and environments quickly, takes ownership of all duties, meeting
management skills, Good work ethics, Group and individual based problem solving
Able to mentor junior member of the team and able to give technical trainings
Strong analytical, problem-solving and communication skills, with particular emphasis
on clear, detailed Business Requirements into Functional Specifications
ITIL Certified having strong ITIL Incident, Problem and Change Management Skills.
Ability to work under pressure and remain decisive and emerge as a leader.
Good understanding of FSMO Roles and Active Directory
Knowledge of UNIX shell scripting/Windows PowerShell scripting
Executing VB Scripts to perform to perform registry changes
Strong Team player and dedicated towards the monthly goals.
Scheduling meeting with vendor to escalate the critical unresolved issues.
Good logical reasoning, communication and troubleshooting skills
Creating Shift Handovers and Monthly SLA Report of the Team
Managing the ROTA and Adhoc shifts for effective Team Management
Serving as a Team Lead for achieving greater client appreciation.
Preparing Process Documents for the Team better Co-ordination

6. Declaration:
I state that the above provided information is true of my knowledge and I am responsible
for the information if provided information is incorrect.
Interest
Watching CBT nuggets, lynda.com & Pluralsight.com for self-Development.
Reading newspaper and blogs.
Travelling across places for creating memories.
Personal Information
Date of Birth: 6 Jul 1991.
Language Known: English, Hindi.
Sex: Male
Marital Status: Married
Nationality: Indian
Passport: Have a valid passport
Address: C 4 202 Lunkad Queensland Viman Nagar, Pune