1. Annamaria Falso
6901 Valley Avenue H-3; Philadelphia, PA 19128
Phone: (267) 243-1436
E-mail: falso1980@gmail.com
Employee Information: Freedom Mortgage, Customer Care Rep I
Education: Kennedy Kenrick (1999)
High School Diploma
Skills: Customer Service: Assist customers with credit card and loan
applications, and customer referrals.
Banking: Credit card Sales, Overdraft Protection, Opening all Accounts,
Cross selling bank products and achieving sales bank-wide.
Software: MS Windows (7, XP, etc), Microsoft Office, Fiserv
Experience:
Customer Care Rep I, Freedom Mortgage, PA
(09/2015-Present)
Customer Service
- Answers inbound and make outbound calls and work calls from the
message center and responds to customer requests in a timely
manner.
- Builds customers relationships by actively listening and resolving
complaints quickly efficiently and accurately.
- Provides information and knowledgeable assistance regarding
mortgage loans by retrieve loan information and provides customers
their information quickly and efficiently.
- Responsible for assuring all regulatory requirements are met
concerning customer interaction by explaining policies and
procedures courteously and patiently.
Customer Service Rep 2, Beneficial Bank, Flourtown, PA
(08/2012 - Present)
Customer Service
- Walk customers through setting up accounts.
- Explain financial options such as CDs, safety deposit boxes and
other stuff
Employee Management
Manage staff in absence of manager (Assistant or Branch depending on
staffing).
Bank Teller Customer Care Rep, First Niagara Bank,
Willow Grove, VA (06/2010 - 08/2012)
Maintenance
- Assist with the verification and balancing of the branch,
vault/safe, ATM, and work documents.
- Count cash accurately and balanced assigned cash

2. Customer Service
- Assisted customers with problems in a timely manner
Retail Banker: Woodforest National Bank, Willow Grove, PA
(12/2009 - 06/2010)
Customer Service
- Address and attend to customer satisfaction needs and daily
settlement
Office Assistant
- Processing return deposit items
- Answer phones and assist customers with bank accounts
- Filing, photocopying, data entry and clerical support