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TRACY L. PARSONS
436 Pattie Drive, Carleton Place, ON K7C 2G3 | H: 613-266-7358 | tparsons2006@yahoo.com
ADMINISTRATIVE / OFFICE ASSISTANT PROFESSIONAL
PROFILE
Resourceful andenergeticadministrativeprofessional with experience inreception,office administrationandclient
service environments. Strongorganizational skillswithdefinite affinityfordetail andcreatingfile andrecord
managementsystems. Successfully deliveredpositive firstimpressionsbywelcomingclientsandansweringmulti-line
phonesina professionalandcourteousmanner. Respectedbypeersforinnate abilitytounderstandclientneedsand
determine solutionsthatbuildclientsatisfactionandloyalty. Creative andadaptable individual who thrivesinpositions
encouragingdiversity, competency andperseverance togetthe jobdone.
EDUCATION AND SPECIALIZED TRAINING
Executive Office Assistant, Everest College, OttawaON, 2014
 MicrosoftExcel
 MicrosoftOutlook
 Word Processing
 Word ProcessingAdvance
 Office Skills
 BusinessEnglish/Proofreading
 Effective BusinessWriting
 AdvancedBusinessCommunications
 Bookkeeping
 Database Management
 SimplyAccounting–Level 1
 Financial Accounting –Level 1
CAREER HIGHLIGHTS
Administration and Office Co-ordination
 Confidently setupnewoffice environmentforinsurance companycreatingdetail-orientedfilesandrecords
managementsystemtomeetwithauditrequirements;orderingoffice suppliestomeetbusinessneedsand
developedclienttrackingsystemforappointments,follow upsandsendingcards/documentstoclients.
 Successfully managed3staff membersincludinghiring,trainingandoverseeingperformance inordertodeliver
qualityclientservice.
 Demonstratedstrongdetail-orientednature byprovidingexcellentdataentry, reviewingcontracts, preparing
purchase ordersand invoices,schedulingappointmentsand effectivelymanagingfilingsystems.
 Efficientlymanaged20line phone systemansweringphonesinapolite andclearcommunicationvoice,taking
messagesandtransferringclientcallstoappropriate personordepartment.
 Maintainedrecordsandbookkeepingrequirements forsmall businessincluding Tax FormPreparationandHST
Remittance
Client Services Delivery and Communication
 Recognizedbyclientsforidentifyingtheirneedsandfindingcost-effective solutionstomeettheirexpectations.
 Cultivatedclientrelationshipsbytaking time tolisten, offervalue addedservicesanddemonstrategenuine
interestintheirwell- beingandneeds.
 Experiencedindiverseclientservice environmentsincludinggovernmentoffices, industrial/manufacturing
plants, salons,retail stores,cardealerships,andsmall businessofficesthatconsistently utilizedmystrongclient
servicesandproblemresolutionskillstomeetclientneedsandexpectations.
 Positivelycontributedtoclientservice utilizingstrongcommunication skillsand abilitytoreadpeopleand
situationsquickly.
TRACY L. PARSONS
436 Pattie Drive, Carleton Place, ON K7C 2G3 | H: 613-266-7358 | tparsons2006@yahoo.com
RELATED PROFESSIONAL EXPERIENCE
OFFICE ADMINISTRATOR – WET BASEMENT SOLUTIONS,CARLETONPLACE,ON, 2010-2014
 Maintainedclientrecordfiles,answerincomingcalls,follow-upandschedule maintenance visits. Performed
paymenttransactions,balancing accounts,andreconcilingpayablesandreceivables. Preparedclient
communicationdocumentsandmail outs.
OFFICE ADMINISTRATOR, Sun Life Financial, Carleton Place, ON, 2013
 Answered incoming and outgoing calls, scheduled appointments, and called to confirm appointments.
Maintainedaccurate clientfiles, managedinventoryof office supplies,andappearance of office.
EXECUTIVE ASSISTANT/ADMINISTRATIVE ASSISTANT /RECEPTIONIST, VariousTemporaryAgencies,1994 - 2004
(Adecco,AppleOneEmploymentAgency,OfficeTea m,DenverTemps,A1 Temp Agency)
 Providedadministrative supportforover10 years’ina varietyof capacitiesdependingonclientneeds. Office
supportincludedansweringincomingandoutgoingphonesand multi phone line systems; filingclientrecords;
performingdataentry;processingincomingandoutgoingmail ensuringdeliverytoappropriate departments;
handlingpurchase orders,accountreceivablesand accountPayable;maintainingandorderingoffice supplies;
managingcapital purchases;awwell as, generatingandmaintainingequipmenttrackingrecords.
 Effectivelycollaborated withdiverse clienteleandbuiltdirectvendorrelations,
OTHER PROFESSIONAL EXPERIENCE
SHIPPER/RECEIVER/CASHIER,OLD NAVY
 Experiencedinopeningnewstore,placingnew productonthe floor.
OWNER/OPERATOR/ADMINISTRATOR, Nails by Tracy, Florida/Ottawa, 1999 – Present
 Maintainedclientsatisfaction,scheduledappointments, preparedandissued tax receipts,orderedand
maintainedsupplies, andperformed dataentry tokeepclientdatabase updatedandcurrent.
COMMUNITY INVOLVEMENT
Kanata FoodBank 2012-2014
ParentCouncil- Treasurer,FundraiserCoordinator 2008-2014
Vice President, HomeownersAssociationCouncil
 Consistentlyprovidedadministrative supportwithminutesandmail outs
2011-2014
CommunityOutreachLeaderforOldNavy 2014-2015

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Tracy L. Parsons Administrative Resume

  • 1. TRACY L. PARSONS 436 Pattie Drive, Carleton Place, ON K7C 2G3 | H: 613-266-7358 | tparsons2006@yahoo.com ADMINISTRATIVE / OFFICE ASSISTANT PROFESSIONAL PROFILE Resourceful andenergeticadministrativeprofessional with experience inreception,office administrationandclient service environments. Strongorganizational skillswithdefinite affinityfordetail andcreatingfile andrecord managementsystems. Successfully deliveredpositive firstimpressionsbywelcomingclientsandansweringmulti-line phonesina professionalandcourteousmanner. Respectedbypeersforinnate abilitytounderstandclientneedsand determine solutionsthatbuildclientsatisfactionandloyalty. Creative andadaptable individual who thrivesinpositions encouragingdiversity, competency andperseverance togetthe jobdone. EDUCATION AND SPECIALIZED TRAINING Executive Office Assistant, Everest College, OttawaON, 2014  MicrosoftExcel  MicrosoftOutlook  Word Processing  Word ProcessingAdvance  Office Skills  BusinessEnglish/Proofreading  Effective BusinessWriting  AdvancedBusinessCommunications  Bookkeeping  Database Management  SimplyAccounting–Level 1  Financial Accounting –Level 1 CAREER HIGHLIGHTS Administration and Office Co-ordination  Confidently setupnewoffice environmentforinsurance companycreatingdetail-orientedfilesandrecords managementsystemtomeetwithauditrequirements;orderingoffice suppliestomeetbusinessneedsand developedclienttrackingsystemforappointments,follow upsandsendingcards/documentstoclients.  Successfully managed3staff membersincludinghiring,trainingandoverseeingperformance inordertodeliver qualityclientservice.  Demonstratedstrongdetail-orientednature byprovidingexcellentdataentry, reviewingcontracts, preparing purchase ordersand invoices,schedulingappointmentsand effectivelymanagingfilingsystems.  Efficientlymanaged20line phone systemansweringphonesinapolite andclearcommunicationvoice,taking messagesandtransferringclientcallstoappropriate personordepartment.  Maintainedrecordsandbookkeepingrequirements forsmall businessincluding Tax FormPreparationandHST Remittance Client Services Delivery and Communication  Recognizedbyclientsforidentifyingtheirneedsandfindingcost-effective solutionstomeettheirexpectations.  Cultivatedclientrelationshipsbytaking time tolisten, offervalue addedservicesanddemonstrategenuine interestintheirwell- beingandneeds.  Experiencedindiverseclientservice environmentsincludinggovernmentoffices, industrial/manufacturing plants, salons,retail stores,cardealerships,andsmall businessofficesthatconsistently utilizedmystrongclient servicesandproblemresolutionskillstomeetclientneedsandexpectations.  Positivelycontributedtoclientservice utilizingstrongcommunication skillsand abilitytoreadpeopleand situationsquickly.
  • 2. TRACY L. PARSONS 436 Pattie Drive, Carleton Place, ON K7C 2G3 | H: 613-266-7358 | tparsons2006@yahoo.com RELATED PROFESSIONAL EXPERIENCE OFFICE ADMINISTRATOR – WET BASEMENT SOLUTIONS,CARLETONPLACE,ON, 2010-2014  Maintainedclientrecordfiles,answerincomingcalls,follow-upandschedule maintenance visits. Performed paymenttransactions,balancing accounts,andreconcilingpayablesandreceivables. Preparedclient communicationdocumentsandmail outs. OFFICE ADMINISTRATOR, Sun Life Financial, Carleton Place, ON, 2013  Answered incoming and outgoing calls, scheduled appointments, and called to confirm appointments. Maintainedaccurate clientfiles, managedinventoryof office supplies,andappearance of office. EXECUTIVE ASSISTANT/ADMINISTRATIVE ASSISTANT /RECEPTIONIST, VariousTemporaryAgencies,1994 - 2004 (Adecco,AppleOneEmploymentAgency,OfficeTea m,DenverTemps,A1 Temp Agency)  Providedadministrative supportforover10 years’ina varietyof capacitiesdependingonclientneeds. Office supportincludedansweringincomingandoutgoingphonesand multi phone line systems; filingclientrecords; performingdataentry;processingincomingandoutgoingmail ensuringdeliverytoappropriate departments; handlingpurchase orders,accountreceivablesand accountPayable;maintainingandorderingoffice supplies; managingcapital purchases;awwell as, generatingandmaintainingequipmenttrackingrecords.  Effectivelycollaborated withdiverse clienteleandbuiltdirectvendorrelations, OTHER PROFESSIONAL EXPERIENCE SHIPPER/RECEIVER/CASHIER,OLD NAVY  Experiencedinopeningnewstore,placingnew productonthe floor. OWNER/OPERATOR/ADMINISTRATOR, Nails by Tracy, Florida/Ottawa, 1999 – Present  Maintainedclientsatisfaction,scheduledappointments, preparedandissued tax receipts,orderedand maintainedsupplies, andperformed dataentry tokeepclientdatabase updatedandcurrent. COMMUNITY INVOLVEMENT Kanata FoodBank 2012-2014 ParentCouncil- Treasurer,FundraiserCoordinator 2008-2014 Vice President, HomeownersAssociationCouncil  Consistentlyprovidedadministrative supportwithminutesandmail outs 2011-2014 CommunityOutreachLeaderforOldNavy 2014-2015