1. TRACY L. PARSONS
436 Pattie Drive, Carleton Place, ON K7C 2G3 | H: 613-266-7358 | tparsons2006@yahoo.com
ADMINISTRATIVE / OFFICE ASSISTANT PROFESSIONAL
PROFILE
Resourceful andenergeticadministrativeprofessional with experience inreception,office administrationandclient
service environments. Strongorganizational skillswithdefinite affinityfordetail andcreatingfile andrecord
managementsystems. Successfully deliveredpositive firstimpressionsbywelcomingclientsandansweringmulti-line
phonesina professionalandcourteousmanner. Respectedbypeersforinnate abilitytounderstandclientneedsand
determine solutionsthatbuildclientsatisfactionandloyalty. Creative andadaptable individual who thrivesinpositions
encouragingdiversity, competency andperseverance togetthe jobdone.
EDUCATION AND SPECIALIZED TRAINING
Executive Office Assistant, Everest College, OttawaON, 2014
 MicrosoftExcel
 MicrosoftOutlook
 Word Processing
 Word ProcessingAdvance
 Office Skills
 BusinessEnglish/Proofreading
 Effective BusinessWriting
 AdvancedBusinessCommunications
 Bookkeeping
 Database Management
 SimplyAccounting–Level 1
 Financial Accounting –Level 1
CAREER HIGHLIGHTS
Administration and Office Co-ordination
 Confidently setupnewoffice environmentforinsurance companycreatingdetail-orientedfilesandrecords
managementsystemtomeetwithauditrequirements;orderingoffice suppliestomeetbusinessneedsand
developedclienttrackingsystemforappointments,follow upsandsendingcards/documentstoclients.
 Successfully managed3staff membersincludinghiring,trainingandoverseeingperformance inordertodeliver
qualityclientservice.
 Demonstratedstrongdetail-orientednature byprovidingexcellentdataentry, reviewingcontracts, preparing
purchase ordersand invoices,schedulingappointmentsand effectivelymanagingfilingsystems.
 Efficientlymanaged20line phone systemansweringphonesinapolite andclearcommunicationvoice,taking
messagesandtransferringclientcallstoappropriate personordepartment.
 Maintainedrecordsandbookkeepingrequirements forsmall businessincluding Tax FormPreparationandHST
Remittance
Client Services Delivery and Communication
 Recognizedbyclientsforidentifyingtheirneedsandfindingcost-effective solutionstomeettheirexpectations.
 Cultivatedclientrelationshipsbytaking time tolisten, offervalue addedservicesanddemonstrategenuine
interestintheirwell- beingandneeds.
 Experiencedindiverseclientservice environmentsincludinggovernmentoffices, industrial/manufacturing
plants, salons,retail stores,cardealerships,andsmall businessofficesthatconsistently utilizedmystrongclient
servicesandproblemresolutionskillstomeetclientneedsandexpectations.
 Positivelycontributedtoclientservice utilizingstrongcommunication skillsand abilitytoreadpeopleand
situationsquickly.

2. TRACY L. PARSONS
436 Pattie Drive, Carleton Place, ON K7C 2G3 | H: 613-266-7358 | tparsons2006@yahoo.com
RELATED PROFESSIONAL EXPERIENCE
OFFICE ADMINISTRATOR – WET BASEMENT SOLUTIONS,CARLETONPLACE,ON, 2010-2014
 Maintainedclientrecordfiles,answerincomingcalls,follow-upandschedule maintenance visits. Performed
paymenttransactions,balancing accounts,andreconcilingpayablesandreceivables. Preparedclient
communicationdocumentsandmail outs.
OFFICE ADMINISTRATOR, Sun Life Financial, Carleton Place, ON, 2013
 Answered incoming and outgoing calls, scheduled appointments, and called to confirm appointments.
Maintainedaccurate clientfiles, managedinventoryof office supplies,andappearance of office.
EXECUTIVE ASSISTANT/ADMINISTRATIVE ASSISTANT /RECEPTIONIST, VariousTemporaryAgencies,1994 - 2004
(Adecco,AppleOneEmploymentAgency,OfficeTea m,DenverTemps,A1 Temp Agency)
 Providedadministrative supportforover10 years’ina varietyof capacitiesdependingonclientneeds. Office
supportincludedansweringincomingandoutgoingphonesand multi phone line systems; filingclientrecords;
performingdataentry;processingincomingandoutgoingmail ensuringdeliverytoappropriate departments;
handlingpurchase orders,accountreceivablesand accountPayable;maintainingandorderingoffice supplies;
managingcapital purchases;awwell as, generatingandmaintainingequipmenttrackingrecords.
 Effectivelycollaborated withdiverse clienteleandbuiltdirectvendorrelations,
OTHER PROFESSIONAL EXPERIENCE
SHIPPER/RECEIVER/CASHIER,OLD NAVY
 Experiencedinopeningnewstore,placingnew productonthe floor.
OWNER/OPERATOR/ADMINISTRATOR, Nails by Tracy, Florida/Ottawa, 1999 – Present
 Maintainedclientsatisfaction,scheduledappointments, preparedandissued tax receipts,orderedand
maintainedsupplies, andperformed dataentry tokeepclientdatabase updatedandcurrent.
COMMUNITY INVOLVEMENT
Kanata FoodBank 2012-2014
ParentCouncil- Treasurer,FundraiserCoordinator 2008-2014
Vice President, HomeownersAssociationCouncil
 Consistentlyprovidedadministrative supportwithminutesandmail outs
2011-2014
CommunityOutreachLeaderforOldNavy 2014-2015