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Tracy L. Parsons Administrative Resume
- 1. TRACY L. PARSONS
436 Pattie Drive, Carleton Place, ON K7C 2G3 | H: 613-266-7358 | tparsons2006@yahoo.com
ADMINISTRATIVE / OFFICE ASSISTANT PROFESSIONAL
PROFILE
Resourceful andenergeticadministrativeprofessional with experience inreception,office administrationandclient
service environments. Strongorganizational skillswithdefinite affinityfordetail andcreatingfile andrecord
managementsystems. Successfully deliveredpositive firstimpressionsbywelcomingclientsandansweringmulti-line
phonesina professionalandcourteousmanner. Respectedbypeersforinnate abilitytounderstandclientneedsand
determine solutionsthatbuildclientsatisfactionandloyalty. Creative andadaptable individual who thrivesinpositions
encouragingdiversity, competency andperseverance togetthe jobdone.
EDUCATION AND SPECIALIZED TRAINING
Executive Office Assistant, Everest College, OttawaON, 2014
MicrosoftExcel
MicrosoftOutlook
Word Processing
Word ProcessingAdvance
Office Skills
BusinessEnglish/Proofreading
Effective BusinessWriting
AdvancedBusinessCommunications
Bookkeeping
Database Management
SimplyAccounting–Level 1
Financial Accounting –Level 1
CAREER HIGHLIGHTS
Administration and Office Co-ordination
Confidently setupnewoffice environmentforinsurance companycreatingdetail-orientedfilesandrecords
managementsystemtomeetwithauditrequirements;orderingoffice suppliestomeetbusinessneedsand
developedclienttrackingsystemforappointments,follow upsandsendingcards/documentstoclients.
Successfully managed3staff membersincludinghiring,trainingandoverseeingperformance inordertodeliver
qualityclientservice.
Demonstratedstrongdetail-orientednature byprovidingexcellentdataentry, reviewingcontracts, preparing
purchase ordersand invoices,schedulingappointmentsand effectivelymanagingfilingsystems.
Efficientlymanaged20line phone systemansweringphonesinapolite andclearcommunicationvoice,taking
messagesandtransferringclientcallstoappropriate personordepartment.
Maintainedrecordsandbookkeepingrequirements forsmall businessincluding Tax FormPreparationandHST
Remittance
Client Services Delivery and Communication
Recognizedbyclientsforidentifyingtheirneedsandfindingcost-effective solutionstomeettheirexpectations.
Cultivatedclientrelationshipsbytaking time tolisten, offervalue addedservicesanddemonstrategenuine
interestintheirwell- beingandneeds.
Experiencedindiverseclientservice environmentsincludinggovernmentoffices, industrial/manufacturing
plants, salons,retail stores,cardealerships,andsmall businessofficesthatconsistently utilizedmystrongclient
servicesandproblemresolutionskillstomeetclientneedsandexpectations.
Positivelycontributedtoclientservice utilizingstrongcommunication skillsand abilitytoreadpeopleand
situationsquickly.
- 2. TRACY L. PARSONS
436 Pattie Drive, Carleton Place, ON K7C 2G3 | H: 613-266-7358 | tparsons2006@yahoo.com
RELATED PROFESSIONAL EXPERIENCE
OFFICE ADMINISTRATOR – WET BASEMENT SOLUTIONS,CARLETONPLACE,ON, 2010-2014
Maintainedclientrecordfiles,answerincomingcalls,follow-upandschedule maintenance visits. Performed
paymenttransactions,balancing accounts,andreconcilingpayablesandreceivables. Preparedclient
communicationdocumentsandmail outs.
OFFICE ADMINISTRATOR, Sun Life Financial, Carleton Place, ON, 2013
Answered incoming and outgoing calls, scheduled appointments, and called to confirm appointments.
Maintainedaccurate clientfiles, managedinventoryof office supplies,andappearance of office.
EXECUTIVE ASSISTANT/ADMINISTRATIVE ASSISTANT /RECEPTIONIST, VariousTemporaryAgencies,1994 - 2004
(Adecco,AppleOneEmploymentAgency,OfficeTea m,DenverTemps,A1 Temp Agency)
Providedadministrative supportforover10 years’ina varietyof capacitiesdependingonclientneeds. Office
supportincludedansweringincomingandoutgoingphonesand multi phone line systems; filingclientrecords;
performingdataentry;processingincomingandoutgoingmail ensuringdeliverytoappropriate departments;
handlingpurchase orders,accountreceivablesand accountPayable;maintainingandorderingoffice supplies;
managingcapital purchases;awwell as, generatingandmaintainingequipmenttrackingrecords.
Effectivelycollaborated withdiverse clienteleandbuiltdirectvendorrelations,
OTHER PROFESSIONAL EXPERIENCE
SHIPPER/RECEIVER/CASHIER,OLD NAVY
Experiencedinopeningnewstore,placingnew productonthe floor.
OWNER/OPERATOR/ADMINISTRATOR, Nails by Tracy, Florida/Ottawa, 1999 – Present
Maintainedclientsatisfaction,scheduledappointments, preparedandissued tax receipts,orderedand
maintainedsupplies, andperformed dataentry tokeepclientdatabase updatedandcurrent.
COMMUNITY INVOLVEMENT
Kanata FoodBank 2012-2014
ParentCouncil- Treasurer,FundraiserCoordinator 2008-2014
Vice President, HomeownersAssociationCouncil
Consistentlyprovidedadministrative supportwithminutesandmail outs
2011-2014
CommunityOutreachLeaderforOldNavy 2014-2015