1. Traci Wick
739 Plumtree Lane, 19703, Delaware | (C) 302-256-6557 | traci0806@aol.com
SKILLS
 Knowledge of Word, Excel, Outlook, Akcelereant, Advantage, Pacer, Recovery Database
Network, Repo Remarketing and Soundbite.
 Accounts payable plus data entry.
 Time management.
 Able to perform with minimal supervision.
 Strong work ethics.
 Ability to accept and learn from criticism.
 Multi-tasking.
 Goal oriented.
 Attention to details.
 Problem solver.
PROFESSIONAL SUMMARY
 Senior Quality Control Specialist who can handle diverse members and problem solving.
Able to multitask, delegate tasks, and gracefully handle stressful situations. Empathetic to
members and decisive.
 Professionally represented Sun East in court when a petition was filed against a
member.
WORK HISTORY
Senior Quality Control Specialist in RiskManagement
Sun East Federal - Aston, Pa November/2013 to September/2015
 Analyzed Financial Information and audit of the following:
o Home Equity & HeLocLoans.
o Mastercards.
o New Accounts Field of Membership.
o Ensure New Accounts are compliant with the Bank Secrecy Act requirements
o Loan Maintenance.
 Supervisory Overrides and assisted in the call escalation for The Contact Center.
 Assisted in Training of New Employees and New Collection Managers.
 Assisted in Fraudulent Checks and Accounts.
o When Required New Account Fraud.
 Add and Update Chex Systems.
 Assisted with the development of new procedures.
 Assisted with branch audits.
 Perform other related duties as assigned

2. Senior Asset Recovery Representative
Sun East Federal Credit Union - Aston, Pa. 4/1999 to 11/2013
 Member Contact for The Collections o f :
o Secured/unsecured Loans.
o Mastercard.
o Charge off Accounts.
o Insufficient Funds and Negative Ba lanc e s .
o Follow Up with Members for Payment A r r a n g e m e n t s .
o Processed Disability and Life Insurance Claims along with Titles for Lien
Placement, Repossessions and Foreclosure.
o Process Bankruptcy paperwork.
 Review TransUnion and Experian Credit Reports.
 Review and Update Disputes on E-Oscar.
 Update department procedures.
 Ensure all member contact is compliant with the Fair Debt Collection Practice.
 Perform other related duties as assigned
Accounts Receivable Assistant/Administrative Assist
Fred Smalls Insurance - 1/1998 to 4/1999
Wilmington, Delaware
 Scheduling of the agent’s open houses and showings.
 Collection of insurance premiums.
EDUCATION
High School Diploma: 1991
Brandywine High School - Wilmington, Delaware
ACHIEVEMENTS AND ACCOMPLISHMENTS:
Completion of the Star Program
Developed a reference guide for state to state repossession laws and redemption
requirements