1. TOSHA JACKSON
4 4 2 5 6 C A R O L S I D E A V E , L A N C A S T E R C A 9 3 5 3 5
J A C K S O N T O S H A 1 9 @ Y A H O O . C O M ( 6 6 1 ) 9 1 7 - 4 5 2 5
OBJECTIVE
Obtain a position that will allow me to utilize my current experience and enhance my knowledge and
skills.
Offering exceptional customer service including; clerical, home care providence, retail, food service
industry, along with cash handling and sales experience. Provide strong organizational skill, good verbal
and written communication. Able to work well alone or in a group setting. Proficient in Microsoft Word,
Outlook, and PowerPoint. Eager to grow and develop professionally.
PROFESSIONAL EXPERIENCE
Behavioral Respite in Action
Direct Staff 04/2015-01/2016 Lancaster,CA
 Respond to calls by families with special needs children/individuals.
 Provide quality behavior interventions.
 Actively engage with special needs consumer.
 Performing daily activities while in the home while stimulating a fun and learning atmosphere.
Child Care Provider Lancaster,CA
Nanny- For Johnson Family 10/2012-02/2015
 Long-time nanny for family with three children, ages from 3-14
 Responsible for bathing, cooking, playing games, and academic assistance
 Promote good behavior and maximize safety of family
 Follow parent’s instructions, and prepare kids for bed
 Chauffeured children to and from activities
Buffalo Cafe Palmdale, CA
Expediter/Hostess 9/2013- 1/2014
 Ensured customers are welcomed with a smile and seated promptly
 Made sure that there were complete place settings for each guest and that the table is clean
 Worked directly with waitress/waiters,and chef to confirm orders are fulfilled with accuracy
 Assisted with maintaining cleanliness of the facility
McDonalds Lancaster,CA
Cashier 5/2013-9/2013
 Greeted customers entering the establishment
 Maintained clean and orderly checkout area
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change
 Received payments by cash,or credit card
 Issued receipts, refunds and change due to customers

2. In Home Supportive Services Lancaster, CA
Receptionist12/2012-4/2013
 Streamlined communications by responding to incoming calls and correspondence
 Acted as the face and voice of the firm; greeting and directing visitors and guests
 Maintained communal office spaces,including the reception area
 Performed light administrative assignments as needed
K-Mart Lancaster, CA
Cashier 07/2012- 12/2012
 Greeted customers as they entered the establishment
 Trained to accept all forms of currency from gift cards,travelers checks, food stamps, cash,
check, processing coupons, and processed refunds
 Able to efficiently meet and exceed all sales goals set by upper management
 Resolved customer issues that may arise on the sales floor
Six Flags Magic Mountain Valencia, CA
Cashier 5/2011-6/2012
 Responsible for providing excellent customer service
 Efficiently and accurately completed sales and service transactions at the cash register
 Informed customers of all available promotions
 Handled customer escalations with strong problem resolution abilities
Wet Seal Palmdale, CA
Sales Associate 3/2011-6/2011
 Proactively acknowledged, greeted and assisted customers in the store
 Processed transactions in a time efficient manner
 Served multiple customers, discovered their needs,and made recommendations to generate sales
 Built and maintained internal and external customer satisfaction
 Addressed loss prevention issues immediately
Law Office of Denise McLaughlin Lancaster,CA
Receptionist01/2008-9/2008
 Answer phones, greet and help customers with queries and resolve basic concerns
 Monitored office equipment such as computers, phone systems
and electronics and coordinated maintenance issues
 File legal documents and maintain reports for attorney on a regular basis
 Comprehensive understanding of building daily and weekly ledgers, mailing lists and labels
 Maintained high level of confidentiality in a professional manner

3. EDUCATION
 Lancaster High School –Graduate 2005-2009
 University of Phoenix- Business Marketing 2012- 2013
 Antelope Valley College- Liberal Arts/Behavioral Science 2010- 2015
 Hope International University- Psychology 2016- present
REFERENCES
Available upon request