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Sriram Rajendran
Email: sriramrajendrantkp@yahoo.in
Skype ID: SriramRajendranTkp Mobile: +91-9003261819
LinkedIn: in.linkedin.com/in/SriramRajendranTkp
Objective
To gain employment with a company that offers me a consistently positive atmosphere to learn and
implement new technologies in mobile development for the betterment of the organization.
Technical Skillset in iOS-Fresher in IT
• Good programming knowledge and exposure in iPhone / iPad / iOS Application Development like
Xcode, Objective C, Swift, Mobile Apps Controllers, UI Gestures, Testing on Device…(using
JSON, WEBSERVICES, RESAPI, MAC).
• Knowledge about background in mobile design patterns in iOS.
• Familiarity with using Web APIs.
• Ability to collaborate with team members and possess efficient problem solving skills.
• Self-starter with strong self-management skills.
• Also having latest knowledge of IOS version 9.
• A good familiarity with Objective-C and Cocoa Touch.
• Knowledge with third-party libraries and APIs.
• Good understanding of the full mobile development life cycle, Audio and Video player, Share kit.
• Quickly gain an understanding of clients' requirements, technology needs and translate them
into solutions.
• Collaborate with product managers, business partners and our design team come up with new
ideas and converts those ideas into technical requirements.
• Understand software development design patterns, mobile development best practices, and be
able to demonstrate them.
• Developing mobile and tablet applications for both iOS and Android
Test, debug, and maintain the application software throughout the product lifecycle.
• Ability to work within a team of developers to complete proposed initiatives, contributing
application architecture and implementation guidance.
Current Employment Summary
Domain Experience Banking - Credit Card Payment
Investigations
TCS e-Serve (Citigroup Global Services Limited),
Chennai
Senior Process Associate cum Workflow
Specialist - Payment Investigation
Project: Citibank Credit Card Payment
Investigations
Duration: November 2008 to Present Date
Role Descriptions:
• Investigation and handling various types of queries pertaining to Payment Processing
• Reviewing different types of cases and making payments to Bank/Customer.
• Accountable for investigation on the settling interest claims for transactions.
• Responsible for assessing quality of individual agents on the parameter set.
• Ensuring the quality of cases is within 90% accuracy if any deviation found root-cause
analysis is done.
• Discussion with clients on unresolved cases on a weekly basis.
• Preparing and monitoring daily MIS for productivity sheets and queries goes beyond the
resolution time.
• Designing strategies in close co-ordination with the Team Head to address quality issue.
• Liaise with Country Processing Center/client regarding queries related day-to-day
processing.
• Keeping the team members informed about the latest updating in processing.
• Report generation and reconciliation of volume received and processed.
• Authorize financial transactions (releasing payment) for cases in supervisory queue to
certain limits as an authority.
• Providing process training to all new joiners in the process and the first point of contact for
resolution of their queries.
• Involved in cross-functional training providing training to various unit people about
payment investigation process.
• Analyzing and finding causes of error in case of multiple contacts.
• Responsible for fraud recognition during case investigation and communicating such cases
to global fraud teams and share inputs.
• Process related issues handling & resolving the same by analyzing the nature of those
issues.
• Analysis on Reduction of internal and external errors.
Domain Experience Banking - Credit Card - Chargeback
Trayee Business Solutions Analyst
Project: HSBC credit card – Chargeback (Acquiring-
Retrieval Request)
Duration: October 2007 to October 2008
Key Responsibilities:
• To resolve the disputes between cardholder and merchant through the guidelines provide by
the Visa/Master association.
• All the disputes should be processed within time frame with in the set association rules &
regulations and to ensure customer satisfactions.
Achievements:
• Appreciated by Client for new innovative ideas to simplify the process.
• Appreciated by the Management as one of the most flexible and available persons.
• Got learning excellence award in Chargeback Process.
Experience Summary
• 7-Years of Experience in Credit Card Domain.
• 6-Years Experience in TATA Consultancy Services as a Process Associate from November
2008 to Present.
• 1-Year Experience in Trayee Business Solutions as an Analyst from October 2007 to
October 2008.
Education Summary
Degree and Date Institute Major and Specialization
Bachelor of Science -
May/2004
National College, Trichy Physics
HSC – 2001
Sir Sivaswamy Ayyer
Higher Secondary School,
Thirukattupalli
Math, Science
SSLC – 1999
Sir Sivaswamy Ayyer
Higher Secondary School,
Thirukattupalli
Math, Science
Personal Details
Date of Birth 18-January-1984
Nationality Indian
Marital Status Single
Languages Known English, Tamil*
Declaration:
I hereby declare that the above-furnished information is true and correct with best of my knowledge
and belief.
Date:
Place: Chennai
(Sriram Rajendran)

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Sriram_Swift

  • 1. Sriram Rajendran Email: sriramrajendrantkp@yahoo.in Skype ID: SriramRajendranTkp Mobile: +91-9003261819 LinkedIn: in.linkedin.com/in/SriramRajendranTkp Objective To gain employment with a company that offers me a consistently positive atmosphere to learn and implement new technologies in mobile development for the betterment of the organization. Technical Skillset in iOS-Fresher in IT • Good programming knowledge and exposure in iPhone / iPad / iOS Application Development like Xcode, Objective C, Swift, Mobile Apps Controllers, UI Gestures, Testing on Device…(using JSON, WEBSERVICES, RESAPI, MAC). • Knowledge about background in mobile design patterns in iOS. • Familiarity with using Web APIs. • Ability to collaborate with team members and possess efficient problem solving skills. • Self-starter with strong self-management skills. • Also having latest knowledge of IOS version 9. • A good familiarity with Objective-C and Cocoa Touch. • Knowledge with third-party libraries and APIs. • Good understanding of the full mobile development life cycle, Audio and Video player, Share kit. • Quickly gain an understanding of clients' requirements, technology needs and translate them into solutions. • Collaborate with product managers, business partners and our design team come up with new ideas and converts those ideas into technical requirements. • Understand software development design patterns, mobile development best practices, and be able to demonstrate them. • Developing mobile and tablet applications for both iOS and Android Test, debug, and maintain the application software throughout the product lifecycle. • Ability to work within a team of developers to complete proposed initiatives, contributing application architecture and implementation guidance. Current Employment Summary Domain Experience Banking - Credit Card Payment Investigations TCS e-Serve (Citigroup Global Services Limited), Chennai Senior Process Associate cum Workflow Specialist - Payment Investigation Project: Citibank Credit Card Payment Investigations Duration: November 2008 to Present Date
  • 2. Role Descriptions: • Investigation and handling various types of queries pertaining to Payment Processing • Reviewing different types of cases and making payments to Bank/Customer. • Accountable for investigation on the settling interest claims for transactions. • Responsible for assessing quality of individual agents on the parameter set. • Ensuring the quality of cases is within 90% accuracy if any deviation found root-cause analysis is done. • Discussion with clients on unresolved cases on a weekly basis. • Preparing and monitoring daily MIS for productivity sheets and queries goes beyond the resolution time. • Designing strategies in close co-ordination with the Team Head to address quality issue. • Liaise with Country Processing Center/client regarding queries related day-to-day processing. • Keeping the team members informed about the latest updating in processing. • Report generation and reconciliation of volume received and processed. • Authorize financial transactions (releasing payment) for cases in supervisory queue to certain limits as an authority. • Providing process training to all new joiners in the process and the first point of contact for resolution of their queries. • Involved in cross-functional training providing training to various unit people about payment investigation process. • Analyzing and finding causes of error in case of multiple contacts. • Responsible for fraud recognition during case investigation and communicating such cases to global fraud teams and share inputs. • Process related issues handling & resolving the same by analyzing the nature of those issues. • Analysis on Reduction of internal and external errors. Domain Experience Banking - Credit Card - Chargeback Trayee Business Solutions Analyst Project: HSBC credit card – Chargeback (Acquiring- Retrieval Request) Duration: October 2007 to October 2008 Key Responsibilities: • To resolve the disputes between cardholder and merchant through the guidelines provide by the Visa/Master association. • All the disputes should be processed within time frame with in the set association rules & regulations and to ensure customer satisfactions. Achievements: • Appreciated by Client for new innovative ideas to simplify the process. • Appreciated by the Management as one of the most flexible and available persons. • Got learning excellence award in Chargeback Process.
  • 3. Experience Summary • 7-Years of Experience in Credit Card Domain. • 6-Years Experience in TATA Consultancy Services as a Process Associate from November 2008 to Present. • 1-Year Experience in Trayee Business Solutions as an Analyst from October 2007 to October 2008. Education Summary Degree and Date Institute Major and Specialization Bachelor of Science - May/2004 National College, Trichy Physics HSC – 2001 Sir Sivaswamy Ayyer Higher Secondary School, Thirukattupalli Math, Science SSLC – 1999 Sir Sivaswamy Ayyer Higher Secondary School, Thirukattupalli Math, Science Personal Details Date of Birth 18-January-1984 Nationality Indian Marital Status Single Languages Known English, Tamil* Declaration: I hereby declare that the above-furnished information is true and correct with best of my knowledge and belief. Date: Place: Chennai (Sriram Rajendran)