1. Personal
details
Mrs Toni Marie Rice
365 Aldermans Green Road, Coventry,CV2 1NL e-mail: tonirice2504@outlook.com
Mobile Number: 07814 729948 Home Phone Number: 024 7704 1158
Experience HR Systems Helpdesk Support Manager, Coventry & Warwickshire Partnership NHS Trust
February 2014 – present
Leading a constantly busy team of Helpdesk Advisors who support all Trust staff with any personal
information, expenses, and rostering or payroll queries. Lead the team in ESR and HR Systems
projects and support with everyday queries and contacts that come to the Helpdesk by e-mail, phone
and face to face. Assist with complicated or contentious queries and deal with sensitive issues and
confidential information daily e.g. errors in pay and HR grievances. Actively involved in the current e-
Rostering project roll out incorporating the implementation into business as usual. Lead on
implementation of ESR functions such as e-Learning, Learning Competencies and online Assignment
Change Forms. Production of and analysis of ESR, expenses, rostering and payroll data.
Other managerial duties such as team meetings, appraisals, 1-2-1's and ensuring team targets are
met. Main contact and liaison for out sourced Payroll Team.
Daily responsibilities include scheduling, keeping track of team workload and progress; ensuring the
quality and accuracy of all information that is produced. Ensure communications are sent
appropriately to staff members as required. Keep track of calls and monitor targets and how to
achieve them.
Create all team Trust wide communications; system implementation, project work and standard
responses.
Regular duties include project meetings, advising Senior Teams on HR Systems procedures and
processes and ensuring compliance for audit and NHS terms and conditions. Participate in ESR
Programme Board meetings. Train Trust staff on the use of HR Systems. Present to groups of all staff
levels on new functions or change to systems and new implementations. Go to person for training and
presentation of systems to Exec Team. Create, update and maintain training materials. Daily use of
Microsoft Office programmes including use of Project, Visio and Access.
Assist ESR Lead with meetings, papers, minutes and diary management. Attend meetings on behalf
of the ESR Lead and chair when required. Create and keep project paperwork up to date; track
progress and update risk and action logs. Keep ESR Lead and stakeholders informed.
Keep updated on Trust and national policies and best practice. Contribute to review of policies and
participate in the development of new.
ESR Project Officer and Helpdesk Analyst, Coventry & Warwickshire Partnership NHS Trust
June 2013 – February 2014
Actively participate in many HR System projects implementing the changes and ensuring planned
outcomes are achieved. Analyse and implement the best usage of data gathered. Ensure the
accuracy of the information entered into ESR for the continual maintenance and audit of processes.
Direct contact for ESR Project stakeholders. Conduct presentations and training for HR Systems.
Create, update and maintain training materials.
Personal Assistant to ESR Project Lead. Complex diary management, prepare meeting papers and
take minutes. Facilitate meetings and events. Create and keep project paperwork up to date; track

2. progress and update risk and action logs. Keep ESR Lead and stakeholders informed.
Team and Medical Secretary (Bank), Coventry & Warwickshire Partnership NHS Trust July
2012 – May 2013
Provided administration assistance and skills for 8 clinical staff. Main duties included diary
management for clinic doctors, arranging and producing letters for appointments, audio transcription
of medical letters and sending out reports and correspondence to patients, clinical staff and GP’s.
Main point of contact for patients and staff through phone calls, email and face to face. Prepare files,
notes, information and diary for clinics, take minutes, update and organise filing.
Fieldforce Manager, Verdict Research Ltd, Coventry October 2006 – July 2011
Project Lead - planning, execution and ensuring deliverables are achieved. Quantitative data
gathering and analysis for retail market reports or detailed comparative consultancy for external
parties.
Developed quotes and costings for all Fieldforce projects. Main contact for clients throughout process.
Responsible for keeping projects on schedule liaising closely with Sales and Marketing Directors to
ensure client needs met. Negotiated deadlines. Schedule workloads to ensure strict timescales
achieved to provide clients with the most current figures and relevant data analysis.
Responsible for a team of office based staff plus c40 ‘field’ auditors. Based in an autonomous field
office with minimal contact with line manager and company directors.
Department manager functions of role included recruitment, payroll and handling HR processes for all
staff. Conducted all staff training for bespoke systems and project procedures.
Arrange all travel for field auditors ensuring timescales are realistic and achievable.
Assisted the team with tasks such as field work, audio transcription, data quality and accuracy
checking along with production of reports and spreadsheets.
Originally worked for Verdict Research Ltd as freelance staff. Offered permanent role and promoted
regularly to become department manager.
Project Manager, Verdict Research Ltd, Coventry March 2004 – September 2006
Responsible for project schedule and tracking and ensuring high standard and quality maintained.
Track and check each process of the projects (fieldwork, transcription, QA and production). Organise
and delegate work within each project to staff. Liaise with clients during the audit and reporting
process. Train the field audit teams. Produce the PowerPoint reports and Excel spreadsheets for data
output.
Production Supervisor, Verdict Research Ltd, Coventry June 2002 – February 2004
Managing the production of reports and spreadsheets, ensuring completion to schedule and expected
standard. Responsible for the quality assurance and checking of the report data. Point of contact for
clients for content and report output discussions.
Other work experience includes:
TMS Projects – Retail Audit and Analysis sole trader for audit projects June 2012 – April 2015
Administrator, Liberty Living Student Accommodation February 2012 – June 2012

3. Production Assistant, Verdict Research Ltd, Coventry September 1999 – May 2002
General Assistant, Verdict Research Ltd, Coventry October 1996 – August 1999
Education CIPD Level 5 HR Management Diploma November 2016
PRINCE2 Project Management Foundation and Practitioner March 2014
NVQ Administration Level 3 September 2014
ECDL Extra Level 2 November 2011
Foxford Comprehensive School 10 GCSEs July 1997
Interests I spend my free time running, attending Clubbercise, and enjoying time with my family; going for
meals, doing crafts and going to theme parks and fun attractions. I relax by completing cross stitch,
reading and watching films.
References Line Manager
Mrs Lesley Shepherd
Coventry & Warwickshire Partnership NHS Trust
Wayside House, Wilsons Lane, Longford, Coventry, CV6 6NY
Phone Number: 024 7636 2100
lesley.shepherd@covwarkpt.nhs.uk
Supervisor
Denise Haswell
Coventry & Warwickshire Partnership NHS Trust
Now retired – please contact me for details if reference needed.
Consulting Director (Former), Verdict Research Ltd
Mr Neil Saunders
27 Ball Road, Pewsey, Wiltshire, SN9 5BL
Phone Number: 07775 870 826
n.saunders@mac.com