1. Tom Vermeulen

4642 Beaver Meadow Rd
Vernon, New York 13476

Phone (315) 829-5725
tommy5725@gmail.com
 Objective
Seeking a result oriented position where there is a need for a variety of skills
including – computer knowledge, organizational abilities, and business intelligence where
my years of call center customer service and technical support experience can be applied.
Employment
Bank of America A combined 12 years of Customer service and Technical Support; from Deposit
2004-2016 Customer Service to Online Banking:
PFM - Biller Direct - T2 Specialized Services - RDO
United Health Care Customer Service & Support - Research and processing,
2002-2004 of disputed Health Care Insurance Claims
Experience 2004-2016 Customer Service & Technical Support Bank of America
2015-2016 Legal Order Processing: -Court Restricted Accounts
2013-2015 Tier II Specialized Services: -Advanced Technical Support and Payment Research
2011-2013 RDO: -Remote Deposit Services Setup and Diagnostics of Small Business Check
Scanners
2007-2011 PFM: -Personal Financial Management software support Quicken, Quickbooks, Etc.
2005-2007 Online Banking: Website, Browser Troubleshooting, and Email Support
2004-2005 CS&S: -Deposits Customer Service and Support
Summary of Qualifications
Communication Excellent Written and Verbal Communication, Problem Solving and Leadership
Human Relations
Related Skills Windows 10/8/7/Vista/XP/NT/2k
Microsoft Office Suite:
Word, Excel, Outlook, Access, PowerPoint, etc
Ubuntu/Linux

2. Activities
Habitat for Humanity Family Sports
Database/SQL Web Design Programing
Toastmasters Music Learning
  Education 
2001 - 2002 Computer Information Systems MVCC
2000 - 2001 Business Management MVCC
Class 1994 V.V.S. Vernon, Verona, Sherrill
References Available Upon Request