TomKeen
The Digital Empowerment Advisors
Why is knowledge
management so important
for your project?
TomKeen
The Digital Empowerment Advisors
4 questions
What is knowledge and why you need it?
Why is Knowledge Management essential for Innovation?
How to collect and store Knowledge?
How to share Knowledge?
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
4 answers
Knowledge empowers organizations and people
Knowledge fuels Innovation
Knowledge management is fun and easy
Sharing knowledge empowers your environment
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
What is knowledge?
(and why do you need it?)
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
What is knowledge?
(and why do you need it?)
Theoretical or practical understanding of a subject
(Facts, data, skills, experience, education)
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
What is knowledge?
(and why do you need it?)
Awareness gained by experience of a fact or situation
(Cognition, perception)
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
What is knowledge?
(and why do you need it?)
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
What is knowledge?
(and why do you need it?)
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
What is knowledge?
(and why do you need it?)
EXPLICIT KNOWLEDGE
Vs.
TACIT KNOWLEDGE
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
What is knowledge?
(and why do you need it?)
EXPLICIT KNOWLEDGE
Tangible
Physical
Context Independent
Sharable
Reproducible
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
What is knowledge?
(and why do you need it?)
TACIT KNOWLEDGE
Intangible
Mental
Context affects meaning
Learnable
Not identically reproducible
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
What is knowledge?
(and why do you need it?)
TACIT AND EXPLICIT KNOWLEDGE
IS EVERYWHERE IN ORGANIZATIONS
As in
PUBLIC KNOWLEDGE
SHARED KNOWLEDGE
PERSONAL KNOWLEDGE
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Why is Knowledge
so important for Innovation?
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Knowledge and Innovation
Why is knowledge management so important for your project?	
Performance	
and	
competitive	
edge	
Managing	
rapid	change	
Efficiency	in	
adaptability	
Flexibility	 Organizational	
Effectiveness	Comes	
from	Superior	Thinking
TomKeen
The Digital Empowerment Advisors
Knowledge and Innovation
Why is knowledge management so important for your project?	
People	
Culture	Technology	
Information	/	Data	
Skills	/	Know-How	
Experience	
Context	
Data	
Awareness	
Behaviors	
History	
Data	
Tools	
Performance	
IDEATION PROCESS
TomKeen
The Digital Empowerment Advisors
Knowledge and Innovation
FUELING THE PROCESS
Why is knowledge management so important for your project?	
Environment	 Problem	 Ideation	 Conception	 Development	 Implementation	 Re-Engineering
TomKeen
The Digital Empowerment Advisors
Knowledge and Innovation
APPREHENSION & UTILIZATION
Why is knowledge management so important for your project?	
APPREHENSION	BY	CONCRETE	EXPERIENCE	(Doing)		
APPREHENSION	BY	ABSTRACT	THINKING	
UTILIZATION	FOR	EVALUATION	 UTILIZATION	FOR	INNOVATION	
Basadur	– Gelade	2006
TomKeen
The Digital Empowerment Advisors
Knowledge and Innovation
1 - APPREHENSION OF KNOWLEDGE
Why is knowledge management so important for your project?	
Environment	 Problem	 Ideation	 Conception	 Development	 Implementation	 Re-Engineering	
Society	
Knowledge	
	
Social	
Knowledge	
	
Collaborative	
Knowledge	
	
Knowledge	
Gaps	
	
Technical	
	Knowledge	
	
Experimental	
	Knowledge	
	
Experience
TomKeen
The Digital Empowerment Advisors
Knowledge and Innovation
2 - UTILIZATION OF KNOWLEDGE
Why is knowledge management so important for your project?	
Environment	 Problem	 Ideation	 Conception	 Development	 Implementation	 Re-Engineering	
Society	
Knowledge	
	
Social	
Knowledge	
	
Collaborative	
Knowledge	
	
Knowledge	
Gaps	
	
Technical	
	Knowledge	
	
Experimental	
	Knowledge	
	
Experience	
	
New	tacit	&	explicit	knowledge	produced	at	each	step		
=		
Added	value	ONLY	if	shared	or	disseminated
TomKeen
The Digital Empowerment Advisors
Where is knowledge?
THE ENVIRONMENT
Encyclopedia
Books
Reports
Conferences
Media
…
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Where is knowledge?
THE PEOPLE
Employees
Management
Partners
Clients
Users and non-users
Consultants
…
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Where is knowledge?
THE INTERACTIONS
User / Product
Community (User / user)
IoT (Product / Product)
Experiments
…
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Knowledge Management
Why is knowledge management so important for your project?	
Collect	
Organize	
Process	
Disseminate
TomKeen
The Digital Empowerment Advisors
Harvesting Knowledge
Why is knowledge management so important for your project?	
Environment	
•  Research	
•  Media	
•  Clusters	
People	
•  Surveys	
•  Experience	
Interactions	
•  Analytics	
•  Data	science	
Collect
TomKeen
The Digital Empowerment Advisors
Organizing Knowledge
Why is knowledge management so important for your project?	
Environment	
•  Repository	
•  Metadata	
People	
•  Courses	
•  GIT	
Interactions	
•  Dashboards	
Organize
TomKeen
The Digital Empowerment Advisors
Processing Knowledge
Why is knowledge management so important for your project?	
Environment	
•  Observatory	
•  Internal	
publications	
People	
•  Training	
•  LLL	
Interactions	
•  Business	
Intelligence	
Process
TomKeen
The Digital Empowerment Advisors
Disseminating Knowledge
Why is knowledge management so important for your project?	
Environment	
•  Newsletter	
•  White	
papers	
People	
•  E-Learning	
•  Empower	
Interactions	
•  Social	
Studies	
Disseminate
TomKeen
The Digital Empowerment Advisors
The good practice for startups
Document
Create metadata
Quality is better than quantity
Sharing is more valuable than hiding
Permanently educate yourself and educate others
Create learning-organization processes and activities
Hire a Chief Knowledge Officer!
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Takeaways
KNOWLEDGE IS AVAILABLE EVERYWHERE FOR EVERYONE
KNOWLEDGE MUST BE OPEN AND SHARED
BAD OR NO KNOWLEDGE LEADS TO ASSUMPTIONS
KNOWLEDGE MANAGEMENT IS 50% OF YOUR TIME
EMPOWER YOUR ENVIRONMENT
Why is knowledge management so important for your project?
TomKeen
The Digital Empowerment Advisors
Thank you
The Digital Empowement Advisors
www.tomkeen.net
stephane.bazan@tomkeen.net - marc.tabet@tomkeen.net
Why is knowledge management so important for your project?

Why is knowledge management so important for your project?

  • 1.
    TomKeen The Digital EmpowermentAdvisors Why is knowledge management so important for your project?
  • 2.
    TomKeen The Digital EmpowermentAdvisors 4 questions What is knowledge and why you need it? Why is Knowledge Management essential for Innovation? How to collect and store Knowledge? How to share Knowledge? Why is knowledge management so important for your project?
  • 3.
    TomKeen The Digital EmpowermentAdvisors 4 answers Knowledge empowers organizations and people Knowledge fuels Innovation Knowledge management is fun and easy Sharing knowledge empowers your environment Why is knowledge management so important for your project?
  • 4.
    TomKeen The Digital EmpowermentAdvisors Why is knowledge management so important for your project?
  • 5.
    TomKeen The Digital EmpowermentAdvisors What is knowledge? (and why do you need it?) Why is knowledge management so important for your project?
  • 6.
    TomKeen The Digital EmpowermentAdvisors What is knowledge? (and why do you need it?) Theoretical or practical understanding of a subject (Facts, data, skills, experience, education) Why is knowledge management so important for your project?
  • 7.
    TomKeen The Digital EmpowermentAdvisors Why is knowledge management so important for your project?
  • 8.
    TomKeen The Digital EmpowermentAdvisors What is knowledge? (and why do you need it?) Awareness gained by experience of a fact or situation (Cognition, perception) Why is knowledge management so important for your project?
  • 9.
    TomKeen The Digital EmpowermentAdvisors Why is knowledge management so important for your project?
  • 10.
    TomKeen The Digital EmpowermentAdvisors What is knowledge? (and why do you need it?) Why is knowledge management so important for your project?
  • 11.
    TomKeen The Digital EmpowermentAdvisors What is knowledge? (and why do you need it?) Why is knowledge management so important for your project?
  • 12.
    TomKeen The Digital EmpowermentAdvisors What is knowledge? (and why do you need it?) EXPLICIT KNOWLEDGE Vs. TACIT KNOWLEDGE Why is knowledge management so important for your project?
  • 13.
    TomKeen The Digital EmpowermentAdvisors What is knowledge? (and why do you need it?) EXPLICIT KNOWLEDGE Tangible Physical Context Independent Sharable Reproducible Why is knowledge management so important for your project?
  • 14.
    TomKeen The Digital EmpowermentAdvisors What is knowledge? (and why do you need it?) TACIT KNOWLEDGE Intangible Mental Context affects meaning Learnable Not identically reproducible Why is knowledge management so important for your project?
  • 15.
    TomKeen The Digital EmpowermentAdvisors Why is knowledge management so important for your project?
  • 16.
    TomKeen The Digital EmpowermentAdvisors What is knowledge? (and why do you need it?) TACIT AND EXPLICIT KNOWLEDGE IS EVERYWHERE IN ORGANIZATIONS As in PUBLIC KNOWLEDGE SHARED KNOWLEDGE PERSONAL KNOWLEDGE Why is knowledge management so important for your project?
  • 17.
    TomKeen The Digital EmpowermentAdvisors Why is Knowledge so important for Innovation? Why is knowledge management so important for your project?
  • 18.
    TomKeen The Digital EmpowermentAdvisors Knowledge and Innovation Why is knowledge management so important for your project? Performance and competitive edge Managing rapid change Efficiency in adaptability Flexibility Organizational Effectiveness Comes from Superior Thinking
  • 19.
    TomKeen The Digital EmpowermentAdvisors Knowledge and Innovation Why is knowledge management so important for your project? People Culture Technology Information / Data Skills / Know-How Experience Context Data Awareness Behaviors History Data Tools Performance IDEATION PROCESS
  • 20.
    TomKeen The Digital EmpowermentAdvisors Knowledge and Innovation FUELING THE PROCESS Why is knowledge management so important for your project? Environment Problem Ideation Conception Development Implementation Re-Engineering
  • 21.
    TomKeen The Digital EmpowermentAdvisors Knowledge and Innovation APPREHENSION & UTILIZATION Why is knowledge management so important for your project? APPREHENSION BY CONCRETE EXPERIENCE (Doing) APPREHENSION BY ABSTRACT THINKING UTILIZATION FOR EVALUATION UTILIZATION FOR INNOVATION Basadur – Gelade 2006
  • 22.
    TomKeen The Digital EmpowermentAdvisors Knowledge and Innovation 1 - APPREHENSION OF KNOWLEDGE Why is knowledge management so important for your project? Environment Problem Ideation Conception Development Implementation Re-Engineering Society Knowledge Social Knowledge Collaborative Knowledge Knowledge Gaps Technical Knowledge Experimental Knowledge Experience
  • 23.
    TomKeen The Digital EmpowermentAdvisors Knowledge and Innovation 2 - UTILIZATION OF KNOWLEDGE Why is knowledge management so important for your project? Environment Problem Ideation Conception Development Implementation Re-Engineering Society Knowledge Social Knowledge Collaborative Knowledge Knowledge Gaps Technical Knowledge Experimental Knowledge Experience New tacit & explicit knowledge produced at each step = Added value ONLY if shared or disseminated
  • 24.
    TomKeen The Digital EmpowermentAdvisors Where is knowledge? THE ENVIRONMENT Encyclopedia Books Reports Conferences Media … Why is knowledge management so important for your project?
  • 25.
    TomKeen The Digital EmpowermentAdvisors Where is knowledge? THE PEOPLE Employees Management Partners Clients Users and non-users Consultants … Why is knowledge management so important for your project?
  • 26.
    TomKeen The Digital EmpowermentAdvisors Where is knowledge? THE INTERACTIONS User / Product Community (User / user) IoT (Product / Product) Experiments … Why is knowledge management so important for your project?
  • 27.
    TomKeen The Digital EmpowermentAdvisors Knowledge Management Why is knowledge management so important for your project? Collect Organize Process Disseminate
  • 28.
    TomKeen The Digital EmpowermentAdvisors Harvesting Knowledge Why is knowledge management so important for your project? Environment •  Research •  Media •  Clusters People •  Surveys •  Experience Interactions •  Analytics •  Data science Collect
  • 29.
    TomKeen The Digital EmpowermentAdvisors Organizing Knowledge Why is knowledge management so important for your project? Environment •  Repository •  Metadata People •  Courses •  GIT Interactions •  Dashboards Organize
  • 30.
    TomKeen The Digital EmpowermentAdvisors Processing Knowledge Why is knowledge management so important for your project? Environment •  Observatory •  Internal publications People •  Training •  LLL Interactions •  Business Intelligence Process
  • 31.
    TomKeen The Digital EmpowermentAdvisors Disseminating Knowledge Why is knowledge management so important for your project? Environment •  Newsletter •  White papers People •  E-Learning •  Empower Interactions •  Social Studies Disseminate
  • 32.
    TomKeen The Digital EmpowermentAdvisors The good practice for startups Document Create metadata Quality is better than quantity Sharing is more valuable than hiding Permanently educate yourself and educate others Create learning-organization processes and activities Hire a Chief Knowledge Officer! Why is knowledge management so important for your project?
  • 33.
    TomKeen The Digital EmpowermentAdvisors Takeaways KNOWLEDGE IS AVAILABLE EVERYWHERE FOR EVERYONE KNOWLEDGE MUST BE OPEN AND SHARED BAD OR NO KNOWLEDGE LEADS TO ASSUMPTIONS KNOWLEDGE MANAGEMENT IS 50% OF YOUR TIME EMPOWER YOUR ENVIRONMENT Why is knowledge management so important for your project?
  • 34.
    TomKeen The Digital EmpowermentAdvisors Thank you The Digital Empowement Advisors www.tomkeen.net stephane.bazan@tomkeen.net - marc.tabet@tomkeen.net Why is knowledge management so important for your project?