1. TISHAUNA GADSON
Providence, RI 02908
tdgadson@yahoo.com 401-447-5008
www.linkedin.com/in/tishauna-gadson-5a064939
SUMMARY
Healthcare administrationprofessional withclinical background.Detailoriented,customer-focusedwithstrong
multi-tasking, organizational and scheduling skills. Outstanding communication skills, known for discretely
handling confidential information and ability to manage multiple priorities. Quick learner with diverse
background in medical, insurance, retail and banking industries.
TECHNICAL SKILLS
Applications: WindowsExcel,Outlook,PowerPoint,LotusNotes,SoarianandMedisoft
PROFESSIONAL EXPERIENCE
FRESENIUS MEDICAL CARE 7/2013 to 03/2016
Administrative Assistant/ Intake Coordinator
 Receivedandcoordinatesall referralsandworkedcloselywithbillinggroupstorequestandobtain
insurance verificationinatimelymanner.
 Responsible forthe reviewof dailylogsandnotesfromCase Managersto assure continuityof care,
documentationof nursingprocess,appropriatenessof intervention/actionandtimelinessof
documentation.
 Usingdiscretionandindependentjudgmentinhandlingpatientorphysician complaintsreceived
documentsandforwardsto appropriate administrative staff.
 CommunicateswithBranchManagerany informationreceivedfromphysician,patient,oremployees
aboutthe patientscare or needs.
 Primarycontact for receivingphonecallstothe branchoffice.
 Takesphysicianorders,notifiesCase Manager,schedules.
 Proficientwithdataentry,andcomputerskillsforgenerationof dailyoffice communication.
 Assistswithotherdutiesasassigned.
 Collaborateswithfacilitystaff andregionalmanagementtoeffectivelyresolve issuesimpactinga
patient’sadmissionprocess.
ATWOOD MEDICAL ASSOCIATES, Johnston, RI 9/2011 to 10/2011
Medical Assistant Externship
 Filedandpreparedpatientcharts.
 Broughtpatientsintoexaminationrooms/recordedvital signs/EKG.
 Urinalysis,strepandfecal testing.
 AdministeredB12injections.
 Confirmedpatientappointments.
 Stockedandsanitizedexaminationrooms.

2. Tishauna Gadson tdgadson@yahoo.com PAGE 2
BANK OF AMERICA, East Providence, RI 7/2008 to 8/2011
CustomerService Specialist
 ReceivedinboundcallsfromclientswithBankof Americaaccountsefficientlyandeffectively.
 Effectivelynavigatingthroughnumerouschannels,toperformregularmaintenance onclients’
accounts (Ex.Transferfunds,Close accounts,Accountdetail changes,Change of address,Online
bankingissue,Openandreplacingdebitcards,general accountinformation, etc.).
 Providingexcellentcustomerservice toall clientsIcome intocontact with.
CVS, Cumberland RI 3/2007 to 6/2008
CustomerService Specialist
 AnsweredinboundcallsfromcustomerswithonlineaccountswithCVS.
 Troubleshootanyissuescustomersmayhave hadwiththeironline.
 Placedonline ordersforcustomers/dataentry.
KIK CUSTOM PRODUCTS, Cumberland, RI 4/2006 to 3/2007
File / Inventory Clerk
 Fileddocumentsof the inventorythatwasshippedinandoutof the manufacturingcompany.
 Workedwiththe JDE and the DSI software tokeepcount,delete oraddall of the inventory.
 Answeredphonesandmulti-tasked.
GTECH CORPORATION, Providence, RI 2/2005 to 3/2006
CustomerService Representative
 Answeredinboundcallsfromclientswhohave GTECH equipment.
 Assistedcustomersbyhelpingthemfixtheirequipment,playingthe games,anddirectingthemtothe
lottery.
 Interactedwithclientsbygreetingthem, properlylisteningtothe situation,andthensolvingtheir
problem.
 Data entryenteringordersforsuppliersintosystem.
EDUCATION / CERTIFICATION
Associates Degree, Human Services Management
UNIVERSITY OF PHOENIX, 2010 to 2014
Medical Assistance Program
SANFORD-BROWN INSTITUTE, Cranston, RI, 2010 to 2011