1. IT-Specialist & QMS-Coordinator.
Al Madani Group of Companies, Dubai, UAE.
Company Industry: Retail/Wholesale (Fashion & Restaurants)
Job Role/Department: IT-Specialist & QMS-Coordinator / IT department
1. Managing EDP Activities
2. MIS Reporting / Business analysis support
3. SQL database administration & maintenance
4. Oversee H/w-S/w Installation, Configuration & Maintenance
5. Networking / Systems connectivity
6. IT Support for POS systems in Retail Outlets
7. Involvement in the Opening of New Stores
8. Support for Inventory Control Department
9. Support for Microsoft Retail Management System
10. Back office Business application support: (Microsoft Dynamics GP - ERP)
11. Financial reporting software: (Microsoft FRX) support
12. HR/Admin department support
13. ISO-QMS (Quality management system) support
14. Software Development
15. Open-ERP Techno-Functional Professional
16. Marginal & Additional Duties
1. Managing EDP Activities:
o Control and check on all inventory transactions.
o Control and check on Costing/Pricing Entries/Price Revisions.
o Control and check on purchases & daily Sales update.
o Control and check on stock Adjustments/Damages/Purchase Returns.
o Control and check on accounting system ensures that accountant or auditor can track financial data back to its
original transaction.
2. MIS Reporting / Business analysis support
o Developing SQL queries & store procedures for MIS reporting.
o Developing modules for generating reports from business applications.
o Preparing financial analysis reports as per the requirements.
o Support for preparing business analysis reports for brand/sales, HR & admin departments.
3. SQL database administration & maintenance:
o Maintenance of adding & editing user’s privileges in databases based on their group (or) role.
o Responsible for periodical backup of various SQL databases of business applications which includes MRMS
(Microsoft retail management system), Microsoft Dynamics GP (ERP) & MIS data-warehouse database for
business portal.
o Restoration of databases on demand as per the requirements.
o Maintenance of MIS database which holds additional data that is linked business applications databases for
generating BI reports.
o Maintenance of SQL jobs that captures data from MRMS &appended to MIS database from which the reports
are generated by Business portal.
o Maintenance of SQL jobs & schedules for periodical backups of databases of MRMS & ERP systems.
o Periodical maintenance on databases like shrinking database & screening log files for fixing database errors.
o Fine tuning SQL databases for optimal performance.
4. Oversee H/w-S/w Installation, Configuration & Maintenance:
o Oversee Installation/Configuration of Operating System, office & business applications.
o Oversee Installation/Configuration of Servers, PCs, Printers, routers & office ICT equipment.
o Coordinating with Service centers for hardware repairs.
o Configuration/Maintenance/Training for PDT (portable data terminal) device for the use of Stock transfers and
Stock Count in retail outlets and warehouse.
5. Networking / Systems connectivity:

2. o Coordinate in fixing network related issues pertaining to POS Connectivity & Warehouse Connectivity to HQ
server.
o Coordinate in fixing connectivity issues related to Dynamic DNS, Local area network & Internet related issues
in headquarters.
o Coordinate in fixing issues related to network server o/s (Windows 2008 server).
o Coordinate in fixing issues related to Ethernet switches, routers, network-cabling and telecom equipment that
concerned to systems connectivity.
6. Support for POS systems in Retail Outlets:
o Coordinate in Trouble shooting POS H/w & S/w related issues of retail outlets.
o Complete support for fixing errors & issues related to database of POS system.
o Coordinate in fixing issues related to IT/telecom devices in outlets other than POS system.
o Coordinating with service provider and technician for installing people counting system, security alarm system,
Internet and telephone lines for retail outlets.
7. Involvement in the Opening of New Stores:
o Coordinating with the concern Retail Operations Manager in the opening of new stores for placement of POS
machine, IT & Telecom equipments at cash counters.
o Coordinating Installation/Configuration of Operating System &all required business applications.
o Coordinating with admin & accounts departments for getting telephone & internet Connection setup for data
transfer.
8. Support for Inventory Control Department:
o Coordinating with the Inventory Control dept. for Stock Take process in all the stores and warehouse.
o Compilation of the Books and the Physical stock.
o Generation of the Initial stock variance.
o Coordinate in preparing various stock count reports using POS & HQ systems data.
o Verifying & finalizing various stock count & shrinkage reports submitted (by inventory controller) to brand &
management departments.
9. Support for Microsoft retail management system:
Store operations & Headquarters (in warehouse, retail outlets & head-office):
Control & Check on:
o Item creation& Items attribute updates as requested for existing items.
o Discount schemes & discounts updates.
o Price & Cost revisions updates.
o Creating & Approving worksheets from HQ MRMS centralized system for populating items, price revisions,
discounts, reason codes, customer accounts & new users to POS systems for warehouse & retail outlets.
o Fixing database errors & issues related to Inter-store-inventory transfers.
o Item wise weighted average cost update verification & maintenance.
Maintenance & Troubleshooting:
o HQ, Warehouse & POS databases backup maintenance.
o Troubleshooting HQ, Warehouse & POS database issues.
o Restoring databases on demand (or) upon request.
o Maintenance of Security settings within application.
o Maintenance of POS users & updating user privileges based on their role.
o Creating new & editing reports in MRMS using QRP report generator.
o Maintenance of AMGMIS Database & SQL jobs that captures transactions to alternate database which is used
for generating MIS reports.
10. Back office Business application support: (Microsoft Dynamics GP - ERP):
o Ensure adequate security and back-up processes are in place to ensure data security and integrity.
o MRMS-GP integration (Modules maintenance & Controlling/Checking/Sending batches to Microsoft Dynamics
GP-ERP)
o From MRMS:

3. o Purchases, Wholesale, Retail sales, Cost of goods sold, Direct Expenses against Cost of goods sold & Inter-
store-inventory transfers.
o From Other modules:
o Overheads Allocation batches.
o Payroll batches
o Working closely with Finance-Controller to support for preparing Financial Budgets, five year plan &
importing the data into ERP to view final results by financial reporting software.
o Provide training to accountants on the use of accounting modules, smart list customization and generating Excel
pivot reports from the data exported from ERP.
o Assisting accountants in reconciling financial & inventory related data integrated to ERP application from
various business applications.
o Resorting databases on demand & based on requests.
o Perform company wise month-end & year-end closing processes for ERP & payroll applications.
o Maintenance of ERP user groups, users & their privileges based on employee roles.
o Working knowledge with a customization tool used to modify the appearance and functionality of windows in
GP - ERP.
o Working knowledge with a tool used to create & customize reports in GP - ERP.
11. Financial reporting software: (Microsoft FRX) support:
o Building new reports & modifying existing financial reports as per the requirements & requests mainly from
financial controller.
o Thorough working knowledge in building various financial reports which includes balance sheet, trial balance,
income statement & cash flow statement.
o Complete working experience in setting up database, creating or cloning companies, creating-exporting-
importing specification sets, row formats, column layouts & report trees.
o Complete understanding of accounting structure that is used for building report blocks.
o Linking & rebuilding GL index for GP-ERP budget & actual data to FRx.
12. HR/Admin department support:
o Complete support for Payroll/WPS (wage protection system) software application that works with FoxPro &
MS-Access.
o Editing forms & reports on demand as per the requirements.
o Maintenance of month closing & database backup.
o Support for generating WPS files those sent to exchange or banks as of requirements.
o Support for importing data & giving guidelines to enter/capture documents in Office Document Control system.
13. ISO-QMS (Quality management system) support:
o Ensure that processes needed for the Quality Management System (QMS) are established, implemented and
maintained.
o Ensure that mandatory procedures (control of documents, control of records, control of non-confirming
products, internal audit & corrective and preventive action) are adopted within the scope of the QMS.
o Report to MRQ (management representative for Quality) on the performance of the QMS and any need for
improvement.
o Ensure the awareness of quality policy, quality objectives &customer requirements throughout the organization.
o Coordinate with the external assessment body (BUREAU VERITAS) on all matters related to the external
accreditation & audit processes.
o Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability,
adequacy and effectiveness.
o Ensure that all new staffs are inducted into the requirements of the QMS related to their own roles and
responsibilities. Provide update training as necessary.
o Ensure that Quality Objectives for measuring the performance of the QMS and that these are regularly reviewed
in management meetings.
o Ensure that an internal audit program is adopted & conducted as per the plan to verify that the QMS conforms
to planned arrangements.

4. o Co-ordinate with internal auditors and MRQ for continual improvements of the QMS, ensuring that evidence of
corrective and preventive actions taken are recorded and reviewed.
14. Software Development:
o Developed cash flow tool for finance/accounts department that generates cash flow & bank balances as on date
from the actual bank transactions data imported in system which is linked to GP-ERP databases. (VB.net
programming & MS SQL database)
o Developed business report tool for fashion division that works with web services published to fetch data from
MRMS headquarters database. (C# programming, Web service & MS SQL database).
o Developed various tools for inventory control dept. for stock taking process. (VBA & MS Access)
o Developed tool for fetching required data from GP-ERP databases for preparing financial budget.
o Developed tool that imports item master data into MRMS db. (VBA & MS Access)
o Developed tool that updates bulk items sale prices, retail prices & other item attributes into MRMS databases
(VBA & MS Access)
o Creating new & modifying existing Crystal reports.
15. Open-ERP Techno-Functional Professional:
o Postgre SQL database deployment for the ERP application.
o Around 2 years of experience in Open-ERP version 7.
o Worked with the process of Gap analysis between the business requirements and the ERP system to determine
the customization for food stores.
o ERP business process and Open-ERP implementation for food & fashion retail outlets.
o Played key role in implementing & maintaining following modules which includes:
o Purchases, Warehouse, Sales, Manufacturing, Accounting &
o Point of sales (sales data imported from stand-alone POS system)
o ERP complete customization done related to the following for Charley’s restaurant stores under food division.
o Booking store purchases
o Recipe setup (similar to BOM = bill of materials setup)
o Importing outlet sales data from restaurant POS system
o Current stock adjusted by purchase entries & sales data import.
o Physical inventory update
o ERP complete customization done in the following modules for Kandura (Arabic men wear) retail / wholesale
shop.
o Purchases, Sales, Warehouse, Manufacturing & Accounting.
16. Marginal & Additional Duties:
o Provide training to corporate and outlets staff on business applications & ISO/QMS (Quality management
system) as per the requirements and requests.
o Oversees operations and processes relating to tasks of critical systems.
o Assists in negotiation and coordinating activities of hardware, software, telecommunications and support
vendors.
o Coordinating with group IT manager to finalize solutions for resolving IT related issues.
o Performs as back-up for group IT manager as needed.
o Analyze data contained in the corporate database and identify data integrity issues with existing and proposed
systems and implement solutions.
o Provides assistance and advice to business users in the effective use of applications and information technology.
o Provides minor programming for some in-house IT projects.
o Provides technical expertise and recommendations in assessing new IT software projects and initiatives to
support and enhance our existing Microsoft based systems.
o Identify opportunities that can improve efficiency of business processes
o Provide SQL administration in live and test environments.
o Produce technical documentation for new and existing applications.