1. References available on request
Bilal Butt
45 The Crossway, Harrow, Middlesex, HA3 7EE, E bilal2591@live.co.uk M 07527 183962
Personal Profile
I am a hardworking, organised and trustworthy team member keen to find my first
opportunity within a respected organisation. I am a reliable team member, customer
focused and willing to work hard to progress.
Key Skills
Advanced ICT – able to troubleshoot software and hardware problems
Customer Service – identifying and meeting customer needs
Teamwork – working with others to complete tasks efficiently
Languages – fluent in English, with good understanding of Punjabi and Urdu
Employment History
Prince’s Trust June 2016
Get Into Apps 2 week programme
Experience of practical app. development with a number of prominent tech
companies. Pitched products and answer questions. Worked with others as a team
and developed new contacts. Supported team member’s confidence and self-esteem
and received support from others.
Get Hired
Job research, applications, mock interviews, guidance and constructive feedback.
Interaction Recruitment Jan 2016
Car Park Security. Responsibilities:
Monitor parking lot for hazards and ensure the premises were safe and secure
Patrol internal premises and deal with customer queries and ticketing issues
Communicate with an earpiece and provide support to other team members
when required
Maintain a calm, disciplined and professional presence at all times.
SGC Facilities Management Mar - Dec 2015
Security Guard and Concierge. Responsibilities:
Undertake security patrols to prevent theft and ensure public safety
Log and respond to incidents as they arise
Customer service
Being welcoming and vigilant at all times.
Lemaar IT Specialists Feb 2014 - Dec 2015
IT Assistant. Responsibilities:
Face to face customer service. Developing an understanding of the difficulties
customer’s experienced and resolving these to their satisfaction
Troubleshooting software/hardware issues and repairing laptops and phones
Installing programmes and removing viruses from computers
2. References available on request
Inputting data into spreadsheets to develop online social media platforms.
Under One Sky (Community Event) Sept 2014
Steward. Responsibilities:
Solving customer enquiries, directing customers and interacting with the local
community
Handing out leaflets and promoting stalls, engaging with potential customers
Harrow Council Jun - Dec 2013
Administrator. Responsibilities:
Organizing mail and delivering confidential information between departments
Supervising and assisting in citizenship ceremonies in the council chamber
Accommodating customers and helping them to use kiosk.
Harrow Council Event Steward Mar - May 2012
Tesco Work experience in all areas of the store. Jul - 2006
Education History
Accenture, London Bridge Oct – Dec 2014
Apprenticeship in Web Design, Social Media and Digital Marketing
Stanmore College, Stanmore Jul - 2014
NCFE Level 2 NVQ Certificate in Customer Service
Spear, Harrow Jun – Jul 2014
Personal and Career Development Course, C&G Level 1 in Customer Service
Learn Direct, Harrow Mar – Jun 2014
Functional Skills Qualification in English at Level 1 (Pearson EDI),
Mathematics at Level 1 and 2 (Pearson EDI), Customer Service at Level 2 (Pearson EDI).
Linx Security Training, Hounslow Jan 2014
HABC Level 2 Award in Door Supervision (QFC)
TBG Learning, Brixton Jul 2013
Level 1 Award in IT Systems Support – PC Maintainance
Learn Direct, Harrow Jun 2011
Literacy and Numeracy Level 1 and Level 2
Harrow College, Harrow Sep 07 – Jul 11
BTEC Introductory Diploma IT at Work: Pass, BTEC First Diploma for Practitioners: Merit,
BTEC National Certificate for IT Practitioners: Pass
Harrow High School, Harrow Sep 03 – Jul 07
4 GCSE'S A-D, including English and Maths
Interests/Hobbies
Computers, word processing, research. Being outside, exercising, music production.
